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Vertex Customer Solutions Customer Support Executive Interview Questions and Answers
Vertex Customer Solutions Customer Support Executive Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is the role of customer support executive
- Ans.
Customer support executives are responsible for providing assistance and resolving customer queries and issues.
Responding to customer inquiries via phone, email, or chat
Providing information about products and services
Resolving customer complaints and issues
Maintaining customer records and updating databases
Collaborating with other departments to ensure customer satisfaction
Upselling and cross-selling products and serv...
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I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about urself
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Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
You will be asked 5 questions related to customer support in the aptitude test
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Why do you want to work in customer support?
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Customer Service Executive Interview Questions & Answers
Capita
Hannan Mumbaiwale
posted on 30 Aug 2024
English versant test
(1 Question)
- Q1. What do you know about the company
- Ans.
Company is a leading provider of customer service solutions in the tech industry.
Company specializes in providing customer service solutions for tech companies
Known for their innovative approach to customer service
Have a strong reputation for excellent customer satisfaction
Offer a range of services including live chat support, email support, and phone support
Selected
I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated engineer with a passion for problem-solving and providing excellent customer support.
Experienced in troubleshooting technical issues
Strong communication skills to effectively assist customers
Ability to work under pressure and meet deadlines
Familiar with various engineering software and tools
Previous experience in customer support roles
- Q2. Asking about relevant experiences
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Customer Support Associate Interview Questions & Answers
Infinite Computer Solutions
Jithendra Dev
posted on 8 Apr 2024
I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Describe your views on global warming
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Customer Service Executive Interview Questions & Answers
Barclays Shared Services
Anshul Naithani
posted on 27 Nov 2016
I applied via Naukri.com
Interview Preparation Tips
Experience: I received a call from a consultant about the job opportunity at Barclays Shared Services. He asked me if I was looking for a job and I replied in the affirmative. He asked me if I had any experience and I told him that I was a fresher. He asked me to tell him about myself which I did. Then he called me for an interview at the consultancy he was calling from.
Round: HR Interview
Experience: I went for the interview on the scheduled day. First I had the first round of interview where an interviewer asked me some basic questions from my resume which were about myself like my schooling, hobbies, etc.
Then I had the next round which is called the telephonic round as it happens over the phone. I was handed a mobile phone by the consultant on the other end of which was another interviewer. After the initial greetings, he gave me a topic to speak on. These topics can be anything from Delhi Metro to Your Favourite Advertisement. One has to speak for about 2-3 minutes on the given topic.
Finally I was called for the HR round. The HR asked me about my education and family background. She asked me the reason I wanted to join Barclays and why I thought I should get selected. I gave all answers the best I could and then she negotiated the salary with me which was when I got to know that I had gotten selected.
After the interview, I was made to wait for a few minutes after which I was handed over the joining letter.
Tips: Below is I list of things that I think BPO's check in candidates:
1). Communication skills.
2). Availability to work night shifts.
3). Ready for relocation if necessary.
Skills:
College Name: PGDAV
(2 Questions)
- Q1. They checked my English speaking skills
- Q2. Self introduction
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
In the apptitude test you will have to answer 5 questions related to customer support
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you wanna work in customer support?
Interview Preparation Tips
(1 Question)
- Q1. Go through your cv
(1 Question)
- Q1. What is your Fav hobbies
Interview Preparation Tips
Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees
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Vertex Customer Solutions Customer Support Executive Reviews and Ratings
based on 15 reviews
Rating in categories
|
Business Associate
110
salaries
|  ₹0.8 L/yr - ₹3 L/yr |
|
Customer Care Executive
79
salaries
| ₹0.8 L/yr - ₹2.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
47
salaries
| ₹0.9 L/yr - ₹3 L/yr |
|
Team Lead
42
salaries
| ₹1.5 L/yr - ₹3.8 L/yr |
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