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Vertex Customer Solutions

3.7
based on 722 Reviews
Video summary

Working at Vertex Customer Solutions

Company Summary

Vertex Customer Solutions specializes in BPO and IT services, focused on improving customer experience while optimizing operational costs.

Overall Rating

3.7/5
based on 722 reviews
highly rated categories
On-Par with
industry average
highly rated categories
Critically rated for

Promotions, Salary

Work Policy
Monday to Saturday
Monday to Saturday
43% employees reported
Flexible timing
Flexible timing
63% employees reported
No travel
No travel
56% employees reported
Day shift
Day shift
91% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
58 employees reported
Cafeteria
Cafeteria
39 employees reported
Office cab/shuttle
Office cab/shuttle
35 employees reported
Health insurance
Health insurance
23 employees reported
View all benefits

About Vertex Customer Solutions

Founded in2010 (15 yrs old)
India Employee Count5k-10k
Global Employee Count5k-10k
India HeadquartersPanchkula, India
Office Locations
--
Websitevertexgroupindia.com
Primary Industry
Other Industries
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View in video summary
Altruist India is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. Our over 10,000 professionals specialize in unlocking value by providing excellent service to our client's customers, while delivering desired business outcomes. By building "same side of the table" relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
Mission: Providing cost effective, value based solutions that delivers exceptional customer experiences.
Vision: Helping clients unlock customer value
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Vertex Customer Solutions Ratings

based on 722 reviews

Overall Rating

3.7/5
How AmbitionBox ratings work?
5
287
4
179
3
116
2
53
1
87

Category Ratings

3.5

Company culture

3.5

Skill development

3.4

Job security

3.4

Work-life balance

3.4

Work satisfaction

3.3

Salary

3.2

Promotions

Vertex Customer Solutions is rated 3.7 out of 5 stars on AmbitionBox, based on 722 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more

Vertex Customer Solutions Reviews

Top mentions in Vertex Customer Solutions Reviews

+ 5 more

Compare Vertex Customer Solutions with Similar Companies

Vertex Customer Solutions
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Overall Rating
3.7/5
based on 722 reviews
3.5/5
based on 3k reviews
3.7/5
based on 2.5k reviews
3.6/5
based on 2.4k reviews
Highly Rated for
No highly rated category
No highly rated category
Work-life balance
No highly rated category
Critically Rated for
Promotions
Salary
Job security
Promotions
Work satisfaction
Promotions
Promotions
Salary
Skill development
Primary Work Policy
-
Hybrid
92% employees reported
Hybrid
57% employees reported
Hybrid
39% employees reported
Rating by Women Employees
3.6
Good
rated by 204 women
3.4
Average
rated by 693 women
3.8
Good
rated by 620 women
3.6
Good
rated by 831 women
Rating by Men Employees
3.7
Good
rated by 445 men
3.5
Good
rated by 2.2k men
3.6
Good
rated by 1.8k men
3.6
Good
rated by 1.4k men
Job security
3.4
Average
2.9
Poor
3.4
Average
3.4
Average
View more

Vertex Customer Solutions Salaries

Vertex Customer Solutions salaries have received with an average score of 3.3 out of 5 by 722 employees.

Business Associate

(110 salaries)
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₹0.8 L/yr - ₹3 L/yr

Customer Care Executive

(72 salaries)
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₹1 L/yr - ₹2.8 L/yr

Customer Service Executive

(56 salaries)
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₹1.1 L/yr - ₹4.5 L/yr

Team Lead

(42 salaries)
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₹1.5 L/yr - ₹3.8 L/yr

Tele Caller

(34 salaries)
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₹0.1 L/yr - ₹2.1 L/yr

Customer Service Associate

(25 salaries)
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₹1 L/yr - ₹3 L/yr

Customer Support Executive

(24 salaries)
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₹1.1 L/yr - ₹4 L/yr

Team Lead Operations

(23 salaries)
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₹1.8 L/yr - ₹3.5 L/yr

BPO Executive

(17 salaries)
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₹1.1 L/yr - ₹3 L/yr

Back Office Executive

(14 salaries)
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₹1.1 L/yr - ₹3.1 L/yr

Vertex Customer Solutions Jobs

Popular Designations Vertex Customer Solutions Hires for
Financial Controller
Create job alerts
Performance Marketing Manager
Create job alerts
Popular Skills Vertex Customer Solutions Hires for

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Vertex Customer Solutions FAQs

When was Vertex Customer Solutions founded?
Vertex Customer Solutions was founded in 2010. The company has been operating for 15 years primarily in the IT Services & Consulting sector.
Where is the Vertex Customer Solutions headquarters located?
Vertex Customer Solutions is headquartered in Panchkula.
How many employees does Vertex Customer Solutions have in India?
Vertex Customer Solutions currently has more than 5,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Vertex Customer Solutions based on the number of reviews submitted on AmbitionBox.
Does Vertex Customer Solutions have good work-life balance?
Vertex Customer Solutions has a work-life balance rating of 3.4 out of 5 based on 700+ employee reviews on AmbitionBox. 35% employees rated Vertex Customer Solutions 3 or below, while 65% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Vertex Customer Solutions work-life balance reviews for more details
Is Vertex Customer Solutions good for career growth?
Career growth at Vertex Customer Solutions is rated as moderate, with a promotions and appraisal rating of 3.2. 35% employees rated Vertex Customer Solutions 3 or below, while 65% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Vertex Customer Solutions promotions/appraisals reviews for more detailed insights.
What are the cons of working in Vertex Customer Solutions?
Working at Vertex Customer Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal and salary & benefits, based on 700+ employee reviews on AmbitionBox.
Vertex Customer Solutions Overview
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