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Vertex Customer Solutions Customer Success Associate Interview Questions and Answers

Updated 22 Jul 2022

Vertex Customer Solutions Customer Success Associate Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. Firstly be calm and cool. I am bla bla.Tell breifly about your education. Like i have done my BCA from xyz University. Also tell them about your skills and also experience (if).
  • Answered Anonymously
  • Q2. Why are you good fit for this role?
  • Ans. Being a fresher,i think I am very flexible and adaptive to learn new things.i am sure I will be able to contribute something capable to the growth of the company. My last year project has taught me how to be a team player and work in unison.
  • Answered Anonymously
Round 2 - HR 

(2 Questions)

  • Q1. Share some childhood experiences.
  • Q2. How to deal with angry customer?
  • Ans. 

    To deal with an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to the customer's concerns without interrupting.

    • Empathize with the customer's emotions and show understanding.

    • Apologize sincerely for any inconvenience caused.

    • Offer a solution or options to resolve the issue.

    • Follow up with the customer to ensure their satisfaction.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Vertex Customer Solutions Customer Success Associate interview:
  • Research about company
  • What are customer services
  • Wha t is bpo
Interview preparation tips for other job seekers - Firstly know everything about the company where you are going to be interviewed.
Like know about services provided and other things.
Stay calm,stay focused.
Be yourself.
Interviewers are just human being they want to know something special in you.

Becoz everyone is born special.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Derivatives, Asset Classes, Bloomberg, Fixed Income Securities, Dividend and their important dates

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare fund Accounting and NAV packages procedure and be confident.

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Basic related Spark, Scala programming.

Interview Preparation Tips

Interview preparation tips for other job seekers - Four rounds of technical discussion 2 of them is taken by client. Interview level intermediate According to experience.

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is high water mark in a hedge fund, corporate actions (split, spin off) , Journal entries, Forwards, options, in the money option etc.
  • Ans. 

    High water mark, corporate actions, journal entries, forwards, options, and in the money options are all important concepts in hedge funds.

    • High water mark refers to the highest peak in a hedge fund's net asset value (NAV) history.

    • Corporate actions such as splits and spin-offs can affect the value of a hedge fund's holdings.

    • Journal entries are used to record transactions in a hedge fund's accounting system.

    • Forwards are ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through derivatives, accounting entries, corporate actions, about the company.

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Financial statements accounting journal entries

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for journal entries and financial statements

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. And process in previous organzt
  • Ans. 

    I have experience in process improvement and optimization in my previous organization.

    • Implemented Lean Six Sigma methodologies to reduce waste and increase efficiency

    • Conducted process mapping and analysis to identify bottlenecks and areas for improvement

    • Collaborated with cross-functional teams to develop and implement process improvements

    • Trained and coached team members on new processes and procedures

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and speak truth it will more effective
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About technical Roles and responsibilities Project description
Round 3 - One-on-one 

(1 Question)

  • Q1. Technical questions related my domain
Round 4 - One-on-one 

(1 Question)

  • Q1. Client round overall performance

Interview Preparation Tips

Interview preparation tips for other job seekers - It will take time to update the status.even through i am still waiting

I applied via Approached by Company and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Html: seo, semantic, form validation, input types, types of storages
  • Q2. Css: Units, flex box, center div, box model
  • Q3. Js : map, filter, output based questions, arrow function
  • Q4. React: state management, optimization, context api
Round 3 - Technical 

(1 Question)

  • Q1. Load elements according to the scroll, css animations, promise, testing library
  • Ans. 

    Loading elements based on scroll, using CSS animations, promises, and testing libraries.

    • Use Intersection Observer API to load elements based on scroll position

    • CSS animations can be used to add visual effects to elements

    • Promises can be used to handle asynchronous operations

    • Testing libraries like Jest can be used to test code functionality

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. Why valuelabs, what you know about value labs, willing to work from office, shift timmings.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for all the interview related questions. projects. Frameworks

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself ? Where did you live discussing job location, job timing/shifts
Round 2 - Technical 

(1 Question)

  • Q1. What is derivative? Eg of derivative What is forward contract What is the difference between forward contract & future contract What is options, their types Call & put examples Blackscholes model
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset. Examples include forward contracts, futures contracts, options, and the Black-Scholes model.

    • Derivatives are financial instruments that derive their value from an underlying asset, such as stocks, bonds, commodities, or currencies.

    • An example of a derivative is a forward contract, which is an agreement between two parties to buy or sel...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Give the short and simple answers.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. What's ur expectation..?
  • Ans. 

    I expect a challenging role that fosters growth, collaboration, and the opportunity to make a meaningful impact within the organization.

    • Opportunities for professional development, such as training programs or mentorship.

    • A collaborative work environment where ideas are shared and valued, similar to my previous role where team brainstorming led to innovative solutions.

    • Clear career progression paths that align with my ski...

  • Answered by AI
  • Q2. What's ur experience, on basis of this we can't give ur ur desired designation.
  • Q3. All technical things..

Interview Preparation Tips

Interview preparation tips for other job seekers - Be smart and be cunning in office politics if u want to enter ssnc

Vertex Customer Solutions Interview FAQs

How many rounds are there in Vertex Customer Solutions Customer Success Associate interview?
Vertex Customer Solutions interview process usually has 2 rounds. The most common rounds in the Vertex Customer Solutions interview process are One-on-one Round and HR.

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Vertex Customer Solutions Customer Success Associate Reviews and Ratings

based on 2 reviews

4.4/5

Rating in categories

3.7

Skill development

4.4

Work-life balance

3.7

Salary

3.7

Job security

4.4

Company culture

3.7

Promotions

4.4

Work satisfaction

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