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Vertex Customer Solutions Customer Success Associate Interview Questions and Answers

Updated 22 Jul 2022

Vertex Customer Solutions Customer Success Associate Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. Firstly be calm and cool. I am bla bla.Tell breifly about your education. Like i have done my BCA from xyz University. Also tell them about your skills and also experience (if).
  • Answered Anonymously
  • Q2. Why are you good fit for this role?
  • Ans. Being a fresher,i think I am very flexible and adaptive to learn new things.i am sure I will be able to contribute something capable to the growth of the company. My last year project has taught me how to be a team player and work in unison.
  • Answered Anonymously
Round 2 - HR 

(2 Questions)

  • Q1. Share some childhood experiences.
  • Q2. How to deal with angry customer?
  • Ans. 

    To deal with an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to the customer's concerns without interrupting.

    • Empathize with the customer's emotions and show understanding.

    • Apologize sincerely for any inconvenience caused.

    • Offer a solution or options to resolve the issue.

    • Follow up with the customer to ensure their satisfaction.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Vertex Customer Solutions Customer Success Associate interview:
  • Research about company
  • What are customer services
  • Wha t is bpo
Interview preparation tips for other job seekers - Firstly know everything about the company where you are going to be interviewed.
Like know about services provided and other things.
Stay calm,stay focused.
Be yourself.
Interviewers are just human being they want to know something special in you.

Becoz everyone is born special.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Question related to Java like what is Singleton class and how to create the Singleton object. String is immutable or mutable how to create an immutable object. What is serialization and deserialization. So...
  • Q2. Data base related question like all type of join left, right, outher inner, self etc and some question based on that..
  • Q3. Hibernate and jpa related question

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and ans to the point.

I applied via Approached by Company and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Easy Finance Related Questions
Round 3 - HR 

(1 Question)

  • Q1. Sallary Negotiations

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy Process, No Finance related questions, no technical questions

I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Derivatives, Asset Classes, Bloomberg, Fixed Income Securities, Dividend and their important dates

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare fund Accounting and NAV packages procedure and be confident.

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
Round 3 - Technical 

(3 Questions)

  • Q1. Questions from previous experience
  • Q2. What is derivative,spot , option forward
  • Ans. 

    Derivative is a financial contract whose value is derived from an underlying asset. Spot refers to the current market price of an asset. Option is a contract that gives the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price. Forward is a contract that obligates the buyer and seller to trade an asset at a predetermined price and date in the future.

    • Derivative is a contract whose val...

  • Answered by AI
  • Q3. Waht is NAv,what you understand about hedge fund
  • Ans. 

    NAV stands for Net Asset Value and is a measure of a fund's value. A hedge fund is an investment fund that uses various strategies to generate high returns.

    • NAV is calculated by subtracting a fund's liabilities from its assets

    • Hedge funds are typically only available to accredited investors due to their high-risk strategies

    • Hedge funds can use leverage, short selling, and derivatives to generate returns

    • Some hedge funds sp...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Deeply prepare from derivative

Interview Questionnaire 

6 Questions

  • Q1. What is mutual fund examples of mutual fund
  • Ans. 

    Mutual funds are investment vehicles that pool money from multiple investors to purchase securities.

    • Mutual funds are managed by professional fund managers

    • Investors can buy and sell mutual fund shares at the end of each trading day

    • Examples of mutual funds include Vanguard 500 Index Fund, Fidelity Contrafund, and American Funds Growth Fund of America

  • Answered by AI
  • Q2. 3 Golden rules of accounts
  • Ans. 

    The 3 golden rules of accounts are the basic principles of accounting that every accountant should follow.

    • Rule 1: Debit the receiver, credit the giver - This means that when a business receives something, it should debit the account that receives it and credit the account that gave it.

    • Rule 2: Debit what comes in, credit what goes out - This means that when a business receives something, it should debit the account that...

  • Answered by AI
  • Q3. Current job profile
  • Q4. Regarding Capital market financial services
  • Q5. Balance sheet liability and assets
  • Q6. Reconciliation

I applied via LinkedIn and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is concurrency and how did you achieved it in your projects ?
  • Ans. 

    Concurrency is the ability of a program to execute multiple tasks simultaneously.

    • Achieved through multi-threading or asynchronous programming

    • Requires careful management of shared resources to avoid race conditions

    • Examples include implementing a chat application or processing multiple requests simultaneously

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Synechron Senior Associate interview:
  • ios
  • swift
  • Multithreading
  • concurrency
Interview preparation tips for other job seekers - Revise the basics prior to the interview and revise the projects you have share on your resume.

Interview Questionnaire 

1 Question

  • Q1. Mostly They r asking Terraform , AWS and GCP question .

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Basic related Spark, Scala programming.

Interview Preparation Tips

Interview preparation tips for other job seekers - Four rounds of technical discussion 2 of them is taken by client. Interview level intermediate According to experience.

Interview Questionnaire 

1 Question

  • Q1. Data structure and algorithms,Multithreading

Vertex Customer Solutions Interview FAQs

How many rounds are there in Vertex Customer Solutions Customer Success Associate interview?
Vertex Customer Solutions interview process usually has 2 rounds. The most common rounds in the Vertex Customer Solutions interview process are One-on-one Round and HR.

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Vertex Customer Solutions Customer Success Associate Reviews and Ratings

based on 2 reviews

4.4/5

Rating in categories

3.7

Skill development

4.4

Work-life balance

3.7

Salary

3.7

Job security

4.4

Company culture

3.7

Promotions

4.4

Work satisfaction

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