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Capita Customer Service Associate Interview Questions and Answers
Capita Customer Service Associate Interview Experiences
2 interviews found
Anonymous
Selected
(2 Questions)
- Q1. How do you handle difficult customer
- Ans.
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
Listen actively to the customer's concerns
Stay calm and composed, even if the customer is angry or rude
Empathize with the customer and show understanding
Apologize for any inconvenience caused
Offer a solution or alternative options to resolve the issue
Seek assistance from a supervisor or manager if necessary
Follow up with
- Q2. How do you handle pressure at work?
- Ans.
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
I stay organized by creating to-do lists and setting realistic deadlines.
I prioritize tasks by identifying urgent and important tasks and tackling them first.
I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.
For example, in my p...
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 4 interview rounds.
(2 Questions)
- Q1. What is your family background?
- Ans.
My family background is diverse and multicultural, with members from different countries and professions.
My parents are from different countries, which has exposed me to different cultures and languages.
My father is a doctor and my mother is a teacher, so I have been influenced by both the medical and education fields.
I have siblings who are pursuing careers in engineering and business, which has broadened my understan...
- Q2. Tell me about yourself.
- Ans.
I am a dedicated and experienced customer service associate with a passion for helping others.
I have worked in customer service for 5 years, providing support and resolving issues for customers.
I am skilled in active listening, problem-solving, and effective communication.
I have received multiple positive customer feedback and recognition for my exceptional service.
I am proficient in using customer service software and...
Basic English Aptitude Test. You need to score minimum 60 out of 100 in order to process further.
(1 Question)
- Q1. Picture writing or scenario based question depends on for which process you are applying for.
(1 Question)
- Q1. The ops Manager will take your interview and his call is final whether you are selected or not.
Interview Preparation Tips
Interview questions from similar companies
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions
Interview Preparation Tips
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them
The transfer of an individual rights or property to another person or business. This concept exists in a Verity of business transaction and is often spelled out contractually.
Announcement under regulation 30 LODR Newspaper Publication.
Interview Preparation Tips
Tanmayi Sai
(1 Question)
- Q1. Self intro roles and responsibilities
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Bpat test online
Interview Preparation Tips
- bpat
I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Interview Preparation Tips
- UPSC
- Stenography
- Sales
- Communication Skills
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
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Capita Customer Service Associate Interview Process
based on 1 interview
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based on 10 reviews
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