Capita Customer Service Associate Interview Questions and Answers

Q1. How do you handle difficult customer
Ans. 
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
• Listen actively to the customer's concerns

• Stay calm and composed, even if the customer is angry or rude

• Empathize with the customer and show understanding

• Apologize for any inconvenience caused

• Offer a solution or alternative options to resolve the issue

• Seek assistance from a supervisor or manager if necessary

• Follow up with
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Q2. How do you handle pressure at work?
Ans. 
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
• I stay organized by creating to-do lists and setting realistic deadlines.

• I prioritize tasks by identifying urgent and important tasks and tackling them first.

• I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.

• For example, in my p...read more
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Q1. What is your family background?
Ans. 
My family background is diverse and multicultural, with members from different countries and professions.
• My parents are from different countries, which has exposed me to different cultures and languages.

• My father is a doctor and my mother is a teacher, so I have been influenced by both the medical and education fields.

• I have siblings who are pursuing careers in engineering and business, which has broadened my understan...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced customer service associate with a passion for helping others.
• I have worked in customer service for 5 years, providing support and resolving issues for customers.

• I am skilled in active listening, problem-solving, and effective communication.

• I have received multiple positive customer feedback and recognition for my exceptional service.

• I am proficient in using customer service software and...read more
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Basic English Aptitude Test. You need to score minimum 60 out of 100 in order to process further.

Q1. Picture writing or scenario based question depends on for which process you are applying for.
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Q1. The ops Manager will take your interview and his call is final whether you are selected or not.
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