AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Teleperformance
Compare
Filter interviews by
Teleperformance Service Delivery Manager Interview Questions and Answers
Teleperformance Service Delivery Manager Interview Experiences
1 interview found
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Operations & People Management
- Q2. Process & Business Improvements, Client Management.
Interview Preparation Tips
Interview questions from similar companies
Anonymous
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. It includes managerial round
(1 Question)
- Q1. More on process related
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
Interview Questionnaire
2 Questions
- Q1. About yourself
- Ans. Kindly tell something different,not like your name and then your exprience.
- Q2. Define the current role
I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.
(1 Question)
- Q1. All about current role and matching criteria for interview post.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
Manager role related questions
(2 Questions)
- Q1. Introduction and background
- Q2. Job responsibility on daily basis
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. How big my team and what was the type of daily challenges used handle
- Q2. Transitions and other areas on delivery and project
(1 Question)
- Q1. Same questions as is in first round
(1 Question)
- Q1. Current package and expectations
Interview Preparation Tips
Teleperformance Interview FAQs
Tell us how to improve this page.
Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Delivery Boy Interview Questions
- Delivery Manager Interview Questions
- Delivery Lead Interview Questions
- Senior Delivery Manager Interview Questions
- Service Delivery Leader Interview Questions
- Technical Delivery Manager Interview Questions
- Delivery Executive Interview Questions
- Delivery Module Lead Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
Teleperformance Service Delivery Manager Reviews and Ratings
based on 1 review
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
Concentrix Corporation
Foundever
Wipro
Genpact
- Home >
- Interviews >
- Teleperformance Interview Questions >
- Teleperformance Service Delivery Manager Interview Questions
