Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Teleperformance Service Delivery Manager Interview Questions and Answers

Updated 13 Nov 2022

Teleperformance Service Delivery Manager Interview Experiences

1 interview found

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Operations & People Management
  • Q2. Process & Business Improvements, Client Management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Teleperformance is a brilliant Organization to be a part of. Extremely people centric and Customer and Client oriented. Brings in a lot of value to the Clients. Culturally Teleperformance is very strong as well as grounded. Ethics and Integrity forms a crucial part of it's DNA.

Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
Round 3 - HR 

(1 Question)

  • Q1. More on process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. All about current role and matching criteria for interview post.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and share details of current role.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Manager role related questions

Round 2 - HR 

(2 Questions)

  • Q1. Introduction and background
  • Q2. Job responsibility on daily basis

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for good opportunity and looking for manager role

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How big my team and what was the type of daily challenges used handle
  • Q2. Transitions and other areas on delivery and project
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions as is in first round
Round 4 - HR 

(1 Question)

  • Q1. Current package and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Service Delivery Manager interview?
Teleperformance interview process usually has 2 rounds. The most common rounds in the Teleperformance interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Teleperformance Service Delivery Manager interview?

Some of the top questions asked at the Teleperformance Service Delivery Manager interview -

  1. Process & Business Improvements, Client Manageme...read more
  2. Operations & People Managem...read more

Tell us how to improve this page.

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Accenture Interview Questions
3.8
 • 8.2k Interviews
Infosys Interview Questions
3.6
 • 7.6k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
IBM Interview Questions
4.0
 • 2.3k Interviews
WNS Interview Questions
3.4
 • 1k Interviews
View all
Teleperformance Service Delivery Manager Salary
based on 13 salaries
₹8 L/yr - ₹20 L/yr
13% less than the average Service Delivery Manager Salary in India
View more details

Teleperformance Service Delivery Manager Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
Customer Care Executive
6.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Service Executive
6.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Service Associate
6.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
3.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Customer Service Executive
2.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview