Teleperformance Senior HR Associate Interview Questions and Answers for Experienced

We must talk loud and boldly in front of some group of people to get noticed by the selecter

Q1. Self intro and ambition
Ans. Self intro is to be said as per the resume what you have screened to the selecter.
Answered by 03.DEEPAK KUMAR S
Add your answer
Q2. Discuss about any topic the said
Add your answer

Q1. Basic questions. self introduction and education .
Add your answer
Q2. Expected salary
Add your answer

Once you selected in aptitude its means your selection is confirm.

Q1. What is HR policy
Ans. 
HR policy refers to a set of guidelines and rules established by an organization to manage its employees and ensure compliance with laws and regulations.
• HR policies outline expectations for employee behavior and performance.

• They cover areas such as recruitment, training, compensation, benefits, and disciplinary procedures.

• Examples of HR policies include anti-discrimination policies, code of conduct, and leave policies.

• ...read more
Answered by AI
Add your answer
Q2. What is HR strategy
Ans. 
HR strategy is a plan of action designed to achieve HR goals and objectives aligned with the overall organizational strategy.
• HR strategy involves aligning HR practices with the organization's goals and objectives.

• It focuses on attracting, developing, and retaining talent to support the organization's success.

• HR strategy includes initiatives such as recruitment, training, performance management, and employee engagement.

• ...read more
Answered by AI
Add your answer

They try to identify future team leader

Q1. Technical questions about process
Add your answer

Q1. Self introduction
Add your answer
Q2. About previous organisation exp
Add your answer

Q1. Full detail about you and your study
Add your answer

Q1. Tell me about yourself? Explain about you, your hobbies your strength, weakness and most importantly your entire professional experiences as well. Your skills as well.
Add your answer
Q2. What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.
Ans. 
Important KPIs for TaskUs include FCR, customer satisfaction and retention, and quality.
• FCR (first call resolution) measures the percentage of customer issues resolved on the first call.

• Customer satisfaction and retention (C-Sat) measures how happy customers are with TaskUs' services and whether they continue to use TaskUs.

• Quality assurance (QA) measures the accuracy and effectiveness of TaskUs' services.

• Other potentia...read more
Answered by AI
Add your answer
Q3. What is FCR? FCR or First call/chat resolution is that when a customer is coming to an agent for the proper resolution and we have to make sure that the issue will be resolved and the customer will be sati...read more
Add your answer

Q1. The same questions as above and the projects or departments you worked previously and what was new you achieved. The questions will be same but the confidence and communication in English will be preferred...read more
Add your answer

Must prepare versant and basic aptitude test.

Q1. Watch few videos on youtube for practice.
Add your answer

Q1. Tell me about yourself
Ans. 
I am a highly motivated individual with a passion for learning and a strong work ethic.
• I have a Bachelor's degree in Business Administration from XYZ University

• I have completed several internships in marketing and sales

• I am proficient in Microsoft Office and have experience with CRM software

• I am a team player and enjoy collaborating with others to achieve common goals
Answered by AI
Add your answer
Q2. Why do you want to switch your field ?
Ans. 
I want to switch my field to explore new opportunities and challenges.
• I feel that I have reached a plateau in my current field and want to learn new skills.

• I am excited about the prospect of working in a different industry and gaining new perspectives.

• I believe that switching fields will allow me to broaden my horizons and grow both personally and professionally.

• For example, I have always been interested in technology ...read more
Answered by AI
Add your answer
Q3. Are you comfortable with working at night shift?
Ans. 
Yes, I am comfortable with working at night shift.
• I have previous experience working night shifts and have adjusted my sleep schedule accordingly.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work flexible hours to accommodate the needs of the company.
Answered by AI
Add your answer

Be good in any of the topic related to your life

Good English grammar skills required to clear this round