Teleperformance Customer Support Associate Interview Questions, Process, and Tips for Experienced

Grammar test and written test

Q1. Formal question asked.
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Grammar english mathematics.

Grammatical mathematics English

Q1. Tell me about your self.
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Q2. Last company experience.
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Q1. Tell me About youself
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Q2. Tell me about Hobbies
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Q3. Tell me about you experience
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Q4. Where do you see youself in five year
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Q5. Are you comfortable in rotation shifts and off
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Q1. What is customer support
Ans. 
Customer support is the assistance provided to customers before, during, and after a purchase or service.
• Customer support involves addressing customer inquiries, concerns, and complaints

• It can be provided through various channels such as phone, email, chat, or social media

• The goal of customer support is to ensure customer satisfaction and loyalty

• Examples of customer support include troubleshooting technical issues, pro...read more
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Q1. What is difference between work from office vs work from home
Ans. 
Work from office involves working at a physical office location, while work from home allows employees to work remotely.
• Work from office requires commuting to the office, while work from home eliminates the need for commuting.

• Work from office provides a structured work environment, while work from home offers more flexibility.

• Work from office allows for face-to-face interactions with colleagues and supervisors, while w...read more
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Q2. What is BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer support, technical support, data entry, and accounting.

• BPO is often used by companies to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q1. Tell me about your city ?
Ans. 
My city is a vibrant and diverse metropolis with a rich cultural heritage.
• The city is known for its iconic landmarks, such as the historic XYZ building and the beautiful ABC park.

• It has a thriving arts and entertainment scene, with numerous theaters, galleries, and music venues.

• The city is also a culinary hub, offering a wide range of international cuisines and local delicacies.

• There are several annual festivals and ev...read more
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Q2. What do you know about social media?
Ans. 
Social media refers to online platforms that allow users to create, share, and interact with content and other users.
• Social media includes platforms such as Facebook, Twitter, Instagram, and LinkedIn.

• Users can share text, photos, videos, and other types of content on social media.

• Social media can be used for personal communication, networking, marketing, and customer support.

• Social media algorithms determine what conte...read more
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Q3. How do you spend yesterday How do yo spend weekend How do you handle pressure in work
Ans. 
I spent yesterday working on personal projects and spending time with family.
• I worked on a painting project that I had been putting off for a while.

• I went for a long walk in the park with my dog.

• I had a family dinner and watched a movie together.
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You can watch voice or non voice versant video on YouTube for reference

Q1. Tell me about your self.
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Q1. Back to back rounds and unnecessary waiting .
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Q1. Read these hindi numbers .
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Q1. Read this numbers.
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Q1. No presure in our process ( it was myth.)
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We will provide cab facility too ( no cab facility ).no presure ( N numbers of unnecesary pressure .)creating there own rules ,related to salary and many more.whole company environment is nighmare.

Q1. Tell Me About Yourself?
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Q1. Tell Me Something About Your Self?
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Q2. Some Customer Receiving Damaged or Short product then how will you handle the call?
Ans. 
I would apologize for the inconvenience, gather necessary information, offer a solution or replacement, and ensure customer satisfaction.
• Apologize for the inconvenience caused to the customer

• Gather necessary information about the damaged or short product

• Offer a solution such as a replacement or refund

• Ensure customer satisfaction by following up on the issue
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Q3. What is your hobby?
Ans. My Hobby is Playing Cricket & My Favorite Player is MS Dhoni.
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Q4. Which hobby you like most on that topic you have to say?
Ans. One of the Most Successful Caption on Cricket History & MS Dhoni has won the World Cup in 2011 & Even he is playing IPL also with CSK as a Caption & he has won 5 times IPL Trophy & he has called DRS means Dhoni Reveiw System & Many records in his name.
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Assignment was not very difficult but not also easy.