Teleperformance Client Servicing Executive Interview Questions and Answers

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Q1. Hard to give time for work
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Q2. How u associate with customer?
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Q3. How to manage your customer call service?
Ans. 
Customer call service can be managed by setting clear communication guidelines, providing training to staff, using CRM software, and regularly monitoring and analyzing call data.
• Set clear communication guidelines for staff to follow during customer calls.

• Provide training to staff on effective communication, problem-solving, and product knowledge.

• Utilize CRM software to track customer interactions, manage leads, and str...read more
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Q4. How to find a way to customer service care?
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To find a way to customer service care, one must prioritize communication, empathy, problem-solving, and continuous improvement.
• Prioritize effective communication with customers to understand their needs and concerns.

• Show empathy towards customers by listening actively and showing genuine concern for their issues.

• Utilize problem-solving skills to address customer complaints and find solutions to their problems.

• Strive f...read more
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Q5. How to earn money from it
Ans. 
Earn money from client servicing by providing excellent service, upselling additional services, and building strong relationships.
• Provide excellent customer service to retain clients and attract new ones

• Upsell additional services or products to increase revenue

• Build strong relationships with clients to increase loyalty and referrals
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