Teleperformance AVP Operations Interview Questions and Answers

Successfully led operational improvements, enhancing efficiency and driving significant cost savings across multiple projects.

• Implemented a new inventory management system that reduced stock discrepancies by 30%.

• Led a cross-functional team to streamline the supply chain process, resulting in a 20% reduction in delivery times.

• Developed a training program for staff that improved productivity by 15% and reduced onboarding...read more

In my free time, I enjoy reading, hiking, and volunteering, which help me recharge and stay connected with my community.

• Reading: I love diving into business strategy books and leadership biographies to gain new insights.

• Hiking: I often explore local trails, which helps me stay active and appreciate nature.

• Volunteering: I dedicate time to local charities, helping organize events that support underprivileged communities.

Customer service can improve by focusing on personalized experiences, efficient problem-solving, and proactive communication.

• Train customer service representatives to provide personalized experiences by actively listening to customers and tailoring solutions to their specific needs.

• Implement efficient problem-solving processes to quickly resolve customer issues and minimize frustration.

• Proactively communicate with cust...read more