Hitachi Payment Services AVP Operations Interview Questions and Answers

Q1. How well do you know about your previous company, and what do you know about the company of your interviewer?
Ans. 
I have a strong understanding of my previous company's operations and culture. I have also researched the interviewer's company to gain insights.
• I have worked at my previous company for X years, gaining experience in various departments such as sales, marketing, and operations.

• I am familiar with the company's mission, values, and key stakeholders.

• I have researched the interviewer's company online, learning about their ...read more
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Q1. How important is it to work on your voice tone, English proficiency, and understanding of your job profile?
Ans. 
Working on voice tone, English proficiency, and job understanding is crucial for an Assistant Manager.
• Voice tone impacts communication with team members and superiors.

• English proficiency ensures clear and effective communication in a professional setting.

• Understanding of job profile leads to better decision-making and problem-solving.

• Improving these skills can enhance leadership abilities and overall performance.
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Q1. What's your overall experience?
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Q2. What are the job roles you have hired so far?
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General aptitude test

Q1. Regarding previous experience
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Q1. About customer support background
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A basic aptitude test that focuses on pattern recognition, arithmetic calculations and English

Related to scheduling and team handling along with English

Q1. Tell me about yourself
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Q2. Why did you leave previous organisation
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Q3. How many people have you handled
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Q4. What were your KPIs and how did you maintain them
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Q5. Current and expected CTC
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Q1. Tell me about yourself
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Q2. What were the KPIs
Ans. 
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

• Regularly tracking and analyzing KPIs can help identify areas for improv
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Q3. How did you manage the CSAT
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Q4. What tools did you use
Ans. 
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
• Project management software (e.g. Jira, Trello)

• Communication platforms (e.g. Slack, Microsoft Teams)

• Data analysis tools (e.g. Excel, Tableau)
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Q5. How do you make your gameplan
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I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
• Understand the project requirements and goals

• Break down the tasks into smaller manageable chunks

• Assign tasks to team members based on their strengths and expertise

• Create a timeline with deadlines for each task

• Regularly review and adjust the gameplan as needed
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Q6. What was the csat target and how did you achieve
Ans. 
CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
• Set a clear CSAT target of 90% for the team

• Regularly monitored customer satisfaction scores and feedback

• Collected feedback from customers to identify areas of improvement

• Provided training to team members based on feedback and data analysis

• Implemented process improvements to address common customer issues

• Recognized an...read more
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Q7. If gameplan failed what did you do
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Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work
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