Hitachi Payment Services Team Lead Interview Questions and Answers

Q1. What are your roles and responsibilities in your previous company?
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Q1. Explain your previous work experience
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Q1. Goden rules of accounts, types of interest?
Ans. 
Golden rules of accounts include debit the receiver, credit the giver, and debit what comes in, credit what goes out. Types of interest include simple and compound interest.
• Golden rules of accounts are basic principles of accounting that guide the recording of financial transactions.

• Debit the receiver means that when a business receives something, it records it as a debit entry.

• Credit the giver means that when a busine...read more
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Q2. Real account, nominal account and personal account. simple and compound interest
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Q3. Golden rules of accounts
Ans. 
Golden rules of accounts are basic principles that guide the preparation and presentation of financial statements.
• Maintain accuracy and completeness of financial records

• Ensure consistency in accounting policies and methods

• Separate personal and business transactions

• Record all transactions in a timely manner

• Maintain proper documentation and records

• Ensure compliance with accounting standards and regulations
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Q1. What's is the key points of Customer service and Satisfaction
Ans. 
Key points of customer service and satisfaction include communication, empathy, problem-solving, and consistency.
• Effective communication is essential for understanding customer needs and providing solutions.

• Showing empathy towards customers can help build trust and rapport.

• Problem-solving skills are crucial for addressing issues and resolving conflicts.

• Consistency in service delivery ensures that customers receive the ...read more
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Q2. How many types of service we provide
Ans. 
We provide three types of services: customer support, technical assistance, and product training.
• Customer support

• Technical assistance

• Product training
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Q3. Where u did it ur last job
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Q4. If there's an issue of customer how u will solve
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Q5. How many types of Market platform
Ans. 
There are three main types of market platforms: physical marketplaces, online marketplaces, and hybrid marketplaces.
• Physical marketplaces involve face-to-face transactions in a physical location, such as a farmer's market or flea market.

• Online marketplaces are digital platforms where buyers and sellers can conduct transactions electronically, such as Amazon or eBay.

• Hybrid marketplaces combine elements of both physical
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A basic aptitude test that focuses on pattern recognition, arithmetic calculations and English

Related to scheduling and team handling along with English

Q1. Tell me about yourself
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Q2. Why did you leave previous organisation
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Q3. How many people have you handled
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Q4. What were your KPIs and how did you maintain them
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Q5. Current and expected CTC
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Q1. Tell me about yourself
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Q2. What were the KPIs
Ans. 
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

• Regularly tracking and analyzing KPIs can help identify areas for improv
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Q3. How did you manage the CSAT
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Q4. What tools did you use
Ans. 
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
• Project management software (e.g. Jira, Trello)

• Communication platforms (e.g. Slack, Microsoft Teams)

• Data analysis tools (e.g. Excel, Tableau)
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Q5. How do you make your gameplan
Ans. 
I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
• Understand the project requirements and goals

• Break down the tasks into smaller manageable chunks

• Assign tasks to team members based on their strengths and expertise

• Create a timeline with deadlines for each task

• Regularly review and adjust the gameplan as needed
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Q6. What was the csat target and how did you achieve
Ans. 
CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
• Set a clear CSAT target of 90% for the team

• Regularly monitored customer satisfaction scores and feedback

• Collected feedback from customers to identify areas of improvement

• Provided training to team members based on feedback and data analysis

• Implemented process improvements to address common customer issues

• Recognized an...read more
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Q7. If gameplan failed what did you do
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Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work
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Aptitude test has mathematics questions

Q1. How you will help the underperforming agent?
Ans. 
I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
• Offer one-on-one coaching sessions to identify areas of improvement

• Provide additional resources and tools to help the agent succeed

• Set clear goals and expectations for improvement

• Monitor progress and provide regular feedback

• Encourage open communication and address any concerns or challenges t
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Q2. Why you want to become a team lead
Ans. 
I want to become a team lead to mentor and guide my team towards success.
• Opportunity to mentor and guide team members

• Desire to lead and inspire others

• Ability to make strategic decisions for team success
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