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Hitachi Payment Services Help Desk Interview Questions and Answers

Updated 2 May 2024

Hitachi Payment Services Help Desk Interview Experiences

2 interviews found

Help Desk Interview Questions & Answers

user image Anonymous

posted on 3 Aug 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They just ask you about yourself and ATM machine knowledge
Round 3 - HR 

(1 Question)

  • Q1. HR just ask about you and salary discussion

Help Desk Interview Questions & Answers

user image Anonymous

posted on 5 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Basic about your self
  • Q2. If experieced, whats the role in previous job. Otherwise knowledge of excel mailing and basic computer knowledge
  • Q3. Confirtable with rotational shift or not
Round 3 - HR 

(2 Questions)

  • Q1. Basic about yourself
  • Q2. Salary discussion and details payscale

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to worry same process that other companies have be comfirtable while talking in english or hindi

Help Desk Interview Questions Asked at Other Companies

asked in Hilan
Q1. Explain HTTP what it is

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. What is your goal

Interview Preparation Tips

Interview preparation tips for other job seekers - It was nice interview I have to learn nice concepts
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Onky check my performance
Round 2 - One-on-one 

(1 Question)

  • Q1. Do you have experience in sales
  • Ans. 

    Yes, I have 5 years of experience in sales, including managing a team and exceeding sales targets.

    • 5 years of experience in sales

    • Managed a team

    • Exceeded sales targets

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Ask for past performance and growth
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - HR 

(1 Question)

  • Q1. How well do you know about your previous company, and what do you know about the company of your interviewer?
  • Ans. 

    I have a strong understanding of my previous company's operations and culture. I have also researched the interviewer's company to gain insights.

    • I have worked at my previous company for X years, gaining experience in various departments such as sales, marketing, and operations.

    • I am familiar with the company's mission, values, and key stakeholders.

    • I have researched the interviewer's company online, learning about their ...

  • Answered by AI
Round 2 - Behavioral 

(1 Question)

  • Q1. How important is it to work on your voice tone, English proficiency, and understanding of your job profile?
  • Ans. 

    Working on voice tone, English proficiency, and job understanding is crucial for an Assistant Manager.

    • Voice tone impacts communication with team members and superiors.

    • English proficiency ensures clear and effective communication in a professional setting.

    • Understanding of job profile leads to better decision-making and problem-solving.

    • Improving these skills can enhance leadership abilities and overall performance.

  • Answered by AI

I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Who is your favorite idol?
  • Q2. Where do you want to travel and why?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be spontaneous and very clear in your mind. Make sure you have confidence when you speak and practice at least a week before the interview. Listen to English songs/movies/news channels to increase fluency and fluidity.

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Experience and work detail in your previous organisation
  • Q2. What was the job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place to work . No pressure. Helpful n friendly nature of seniors
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Goden rules of accounts, types of interest?
  • Ans. 

    Golden rules of accounts include debit the receiver, credit the giver, and debit what comes in, credit what goes out. Types of interest include simple and compound interest.

    • Golden rules of accounts are basic principles of accounting that guide the recording of financial transactions.

    • Debit the receiver means that when a business receives something, it records it as a debit entry.

    • Credit the giver means that when a busine...

  • Answered by AI
  • Q2. Real account, nominal account and personal account. simple and compound interest
  • Q3. Golden rules of accounts
  • Ans. 

    Golden rules of accounts are basic principles that guide the preparation and presentation of financial statements.

    • Maintain accuracy and completeness of financial records

    • Ensure consistency in accounting policies and methods

    • Separate personal and business transactions

    • Record all transactions in a timely manner

    • Maintain proper documentation and records

    • Ensure compliance with accounting standards and regulations

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Related to scheduling and team handling along with English

Round 3 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Why did you leave previous organisation
  • Q3. How many people have you handled
  • Q4. What were your KPIs and how did you maintain them
  • Q5. Current and expected CTC
Round 4 - One-on-one 

(8 Questions)

  • Q1. Tell me about yourself
  • Q2. What were the KPIs
  • Ans. 

    Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.

    • KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

    • Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

    • Regularly tracking and analyzing KPIs can help identify areas for improv

  • Answered by AI
  • Q3. How did you manage the CSAT
  • Q4. What tools did you use
  • Ans. 

    I have used a variety of tools including project management software, communication platforms, and data analysis tools.

    • Project management software (e.g. Jira, Trello)

    • Communication platforms (e.g. Slack, Microsoft Teams)

    • Data analysis tools (e.g. Excel, Tableau)

  • Answered by AI
  • Q5. How do you make your gameplan
  • Ans. 

    I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.

    • Understand the project requirements and goals

    • Break down the tasks into smaller manageable chunks

    • Assign tasks to team members based on their strengths and expertise

    • Create a timeline with deadlines for each task

    • Regularly review and adjust the gameplan as needed

  • Answered by AI
  • Q6. What was the csat target and how did you achieve
  • Ans. 

    CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.

    • Set a clear CSAT target of 90% for the team

    • Regularly monitored customer satisfaction scores and feedback

    • Collected feedback from customers to identify areas of improvement

    • Provided training to team members based on feedback and data analysis

    • Implemented process improvements to address common customer issues

    • Recognized an...

  • Answered by AI
  • Q7. If gameplan failed what did you do
  • Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

Aptitude test has mathematics questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. How you will help the underperforming agent?
  • Ans. 

    I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.

    • Offer one-on-one coaching sessions to identify areas of improvement

    • Provide additional resources and tools to help the agent succeed

    • Set clear goals and expectations for improvement

    • Monitor progress and provide regular feedback

    • Encourage open communication and address any concerns or challenges t

  • Answered by AI
  • Q2. Why you want to become a team lead
  • Ans. 

    I want to become a team lead to mentor and guide my team towards success.

    • Opportunity to mentor and guide team members

    • Desire to lead and inspire others

    • Ability to make strategic decisions for team success

  • Answered by AI

Hitachi Payment Services Interview FAQs

How many rounds are there in Hitachi Payment Services Help Desk interview?
Hitachi Payment Services interview process usually has 3 rounds. The most common rounds in the Hitachi Payment Services interview process are Resume Shortlist, One-on-one Round and HR.

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Hitachi Payment Services Help Desk Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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