Hitachi Payment Services Help Desk Interview Questions and Answers

Q1. Onky check my performance
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Q1. Do you have experience in sales
Ans. 
Yes, I have 5 years of experience in sales, including managing a team and exceeding sales targets.
• 5 years of experience in sales

• Managed a team

• Exceeded sales targets
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Q1. Ask for past performance and growth
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Q1. How well do you know about your previous company, and what do you know about the company of your interviewer?
Ans. 
I have a strong understanding of my previous company's operations and culture. I have also researched the interviewer's company to gain insights.
• I have worked at my previous company for X years, gaining experience in various departments such as sales, marketing, and operations.

• I am familiar with the company's mission, values, and key stakeholders.

• I have researched the interviewer's company online, learning about their ...read more
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Q1. How important is it to work on your voice tone, English proficiency, and understanding of your job profile?
Ans. 
Working on voice tone, English proficiency, and job understanding is crucial for an Assistant Manager.
• Voice tone impacts communication with team members and superiors.

• English proficiency ensures clear and effective communication in a professional setting.

• Understanding of job profile leads to better decision-making and problem-solving.

• Improving these skills can enhance leadership abilities and overall performance.
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Q1. Experience and work detail in your previous organisation
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Q2. What was the job role
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Q1. Goden rules of accounts, types of interest?
Ans. 
Golden rules of accounts include debit the receiver, credit the giver, and debit what comes in, credit what goes out. Types of interest include simple and compound interest.
• Golden rules of accounts are basic principles of accounting that guide the recording of financial transactions.

• Debit the receiver means that when a business receives something, it records it as a debit entry.

• Credit the giver means that when a busine...read more
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Q2. Real account, nominal account and personal account. simple and compound interest
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Q3. Golden rules of accounts
Ans. 
Golden rules of accounts are basic principles that guide the preparation and presentation of financial statements.
• Maintain accuracy and completeness of financial records

• Ensure consistency in accounting policies and methods

• Separate personal and business transactions

• Record all transactions in a timely manner

• Maintain proper documentation and records

• Ensure compliance with accounting standards and regulations
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Related to scheduling and team handling along with English

Q1. Tell me about yourself
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Q2. Why did you leave previous organisation
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Q3. How many people have you handled
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Q4. What were your KPIs and how did you maintain them
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Q5. Current and expected CTC
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Q1. Tell me about yourself
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Q2. What were the KPIs
Ans. 
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

• Regularly tracking and analyzing KPIs can help identify areas for improv
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Q3. How did you manage the CSAT
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Q4. What tools did you use
Ans. 
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
• Project management software (e.g. Jira, Trello)

• Communication platforms (e.g. Slack, Microsoft Teams)

• Data analysis tools (e.g. Excel, Tableau)
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Q5. How do you make your gameplan
Ans. 
I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
• Understand the project requirements and goals

• Break down the tasks into smaller manageable chunks

• Assign tasks to team members based on their strengths and expertise

• Create a timeline with deadlines for each task

• Regularly review and adjust the gameplan as needed
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Q6. What was the csat target and how did you achieve
Ans. 
CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
• Set a clear CSAT target of 90% for the team

• Regularly monitored customer satisfaction scores and feedback

• Collected feedback from customers to identify areas of improvement

• Provided training to team members based on feedback and data analysis

• Implemented process improvements to address common customer issues

• Recognized an...read more
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Q7. If gameplan failed what did you do
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Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work
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Aptitude test has mathematics questions

Q1. How you will help the underperforming agent?
Ans. 
I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
• Offer one-on-one coaching sessions to identify areas of improvement

• Provide additional resources and tools to help the agent succeed

• Set clear goals and expectations for improvement

• Monitor progress and provide regular feedback

• Encourage open communication and address any concerns or challenges t
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Q2. Why you want to become a team lead
Ans. 
I want to become a team lead to mentor and guide my team towards success.
• Opportunity to mentor and guide team members

• Desire to lead and inspire others

• Ability to make strategic decisions for team success
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