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Aptitude test has mathematics questions
I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
Offer one-on-one coaching sessions to identify areas of improvement
Provide additional resources and tools to help the agent succeed
Set clear goals and expectations for improvement
Monitor progress and provide regular feedback
Encourage open communication and address any concerns or challenges t
I want to become a team lead to mentor and guide my team towards success.
Opportunity to mentor and guide team members
Desire to lead and inspire others
Ability to make strategic decisions for team success
I applied via Approached by Company and was interviewed before Dec 2023. There was 1 interview round.
A basic aptitude test that focuses on pattern recognition, arithmetic calculations and English
I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.
Related to scheduling and team handling along with English
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met
Regularly tracking and analyzing KPIs can help identify areas for improv
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
Project management software (e.g. Jira, Trello)
Communication platforms (e.g. Slack, Microsoft Teams)
Data analysis tools (e.g. Excel, Tableau)
I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
Understand the project requirements and goals
Break down the tasks into smaller manageable chunks
Assign tasks to team members based on their strengths and expertise
Create a timeline with deadlines for each task
Regularly review and adjust the gameplan as needed
CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
Set a clear CSAT target of 90% for the team
Regularly monitored customer satisfaction scores and feedback
Collected feedback from customers to identify areas of improvement
Provided training to team members based on feedback and data analysis
Implemented process improvements to address common customer issues
Recognized an...
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I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.
I applied via Campus Placement and was interviewed before Feb 2021. There was 1 interview round.
I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.
I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.
How to manage the team ..
Clarification of documents is essential for effective communication and decision-making.
Clarification ensures that all parties have a common understanding of the information presented.
It helps to avoid misunderstandings and errors.
Examples include asking questions, summarizing key points, and providing additional context.
Clarification can be done verbally or in writing, depending on the situation.
It is important to cla...
I applied via Company Website
based on 8 interviews
Interview experience
based on 11 reviews
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