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Revolut Customer Support Executive Interview Questions and Answers

Updated 5 Dec 2024

Revolut Customer Support Executive Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why revolut and why you have applied for this role
  • Q2. Future plans after coming here

Interview Preparation Tips

Interview preparation tips for other job seekers - Be good and try your best
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was an online written test

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to switch your job ?
  • Q2. Which KPI according to you is the most important?
  • Ans. 

    Customer satisfaction is the most important KPI for a Customer Support Executive.

    • Customer satisfaction directly reflects the quality of service provided

    • High customer satisfaction leads to customer loyalty and retention

    • Measuring customer satisfaction helps in identifying areas for improvement

    • Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)

  • Answered by AI

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Customer Support Executive Interview Questions & Answers

user image Pankaj Kumar Bissoi

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Have you ever dealt with a difficult situation
Round 2 - HR 

(1 Question)

  • Q1. Salary and compensation round
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Challenging, made me think.

Round 3 - HR 

(1 Question)

  • Q1. HR round was quite satisfactory
Round 4 - Case Study 

It was illogical to judge someone regarding the product knowledge without having any prior training.

Revolut interview questions for designations

 Customer Support Specialist

 (2)

 Customer Support Officer

 (1)

 Senior Customer Support Executive

 (1)

 Customer Executive

 (1)

 Business Support Executive

 (2)

 Chat Support Executive

 (1)

 Support Specialist

 (13)

 Customer Service Representative

 (1)

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - One day process contains more than 3 to 4 hr rounds basic aptitude group discussion and then hr rounds
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
No response

I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Basic email.typing.reading grammar

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self ?
  • Q2. Tell me about your last weekend ?
  • Q3. Where do you see yourself in 5 years ?
  • Q4. What do you know about online transaction ?
  • Ans. 

    Online transactions refer to the process of electronically transferring money or making payments over the internet.

    • Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

    • They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

    • Security measures such as encryption and authentication are crucial to protect sensitive in...

  • Answered by AI
  • Q5. What do you know about paytm?
  • Ans. 

    Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.

    • Founded in 2010 by Vijay Shekhar Sharma

    • Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

    • Allows users to transfer money to friends and family

    • Provides cashback and discounts on transactions

    • Has a digital wallet feature for storing money

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - do not hesitate while doing interview in paytm and read all the relevant questions and do prsctice than go for it

I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is your previous company ,how can you achieve target, how many days do you work, willing to travel, how can you face presser and many more

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls don't go for sales

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to onboard merchant
  • Ans. 

    To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.

    • Research the merchant's business and industry to understand their pain points and needs

    • Provide a personalized solution that addresses their specific needs

    • Offer training and support to ensure a smooth onboarding process

    • Communicate clearly and regularly to build trust and maintain a positive relationship

    • Follow up r...

  • Answered by AI
  • Q2. How to pitch merchant
  • Ans. 

    To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.

    • Research the merchant's business and identify their pain points

    • Offer a tailored solution that addresses their specific needs

    • Highlight the benefits of your product/service, such as increased revenue or improved efficiency

    • Provide social proof, such as customer testimonials or case studies

    • Be confident and enthusias...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Babababbababababbabanabbabahahhahahhahahahahhahahahahahhhhhahahahahahahahahhaahhahahhhhaoappwpwpsososoosososososoososososisiisisisisisjzthwozygwnpaus

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About insurance.
  • Q2. I already have 3 year experience in insurance so there’s no big deal.

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys only knowledge is the main key for selection’ keep good knowledge of process also about company background.
Contribute & help others!
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Revolut Interview FAQs

How many rounds are there in Revolut Customer Support Executive interview?
Revolut interview process usually has 2-3 rounds. The most common rounds in the Revolut interview process are HR, Aptitude Test and One-on-one Round.
What are the top questions asked in Revolut Customer Support Executive interview?

Some of the top questions asked at the Revolut Customer Support Executive interview -

  1. Which KPI according to you is the most importa...read more
  2. Why revolut and why you have applied for this r...read more
  3. HR round was quite satisfact...read more

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Revolut Customer Support Executive Interview Process

based on 6 interviews

Interview experience

2.8
  
Poor
View more
Revolut Customer Support Executive Salary
based on 11 salaries
₹4.8 L/yr - ₹6 L/yr
89% more than the average Customer Support Executive Salary in India
View more details

Revolut Customer Support Executive Reviews and Ratings

based on 2 reviews

1.8/5

Rating in categories

1.8

Skill development

1.8

Work-life balance

3.3

Salary

1.5

Job security

1.8

Company culture

3.0

Promotions

1.5

Work satisfaction

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