Rupeek Team Lead Interview Questions and Answers

Q1. Operation related and work profile and experienced , cash management , computer literacy
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Q2. Managing operations
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Q3. Cash Operation handling , limit of cash , indenting
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Q4. Howto manage team handling
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Q5. Job profileof yourooeration
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Q1. What are your roles and responsibilities in your previous company?
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Q1. Tell me about your experience
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Q2. Tell me about yourself
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Initial introduction and roles and responsibilities in the current organization. In depth on javascript and reactjs followed by coding test.

Introduction with same questions on roles and responsibilities. Coding test . Expecting typescript is same as JAVA by the interviewer.

Q1. This round is sensible with director. Asked couple of questions by giving scenarios on team handling. Salary expectation. They were ok with the salary expected, but at last i got the feedback saying they a...read more
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Q2. 1. Javascript questions available in the internet 2. React js 3. Algorithms 4. Team handling(if you have any)
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Excel tests formulas of countifs sumifs

Q1. Why did you quit previous organization
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Q2. How did you got to know about acko
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Q1. What's is the key points of Customer service and Satisfaction
Ans. 
Key points of customer service and satisfaction include communication, empathy, problem-solving, and consistency.
• Effective communication is essential for understanding customer needs and providing solutions.

• Showing empathy towards customers can help build trust and rapport.

• Problem-solving skills are crucial for addressing issues and resolving conflicts.

• Consistency in service delivery ensures that customers receive the ...read more
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Q2. How many types of service we provide
Ans. 
We provide three types of services: customer support, technical assistance, and product training.
• Customer support

• Technical assistance

• Product training
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Q3. Where u did it ur last job
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Q4. If there's an issue of customer how u will solve
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Q5. How many types of Market platform
Ans. 
There are three main types of market platforms: physical marketplaces, online marketplaces, and hybrid marketplaces.
• Physical marketplaces involve face-to-face transactions in a physical location, such as a farmer's market or flea market.

• Online marketplaces are digital platforms where buyers and sellers can conduct transactions electronically, such as Amazon or eBay.

• Hybrid marketplaces combine elements of both physical
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Related to scheduling and team handling along with English

Q1. Tell me about yourself
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Q2. Why did you leave previous organisation
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Q3. How many people have you handled
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Q4. What were your KPIs and how did you maintain them
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Q5. Current and expected CTC
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Q1. Tell me about yourself
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Q2. What were the KPIs
Ans. 
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

• Regularly tracking and analyzing KPIs can help identify areas for improv
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Q3. How did you manage the CSAT
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Q4. What tools did you use
Ans. 
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
• Project management software (e.g. Jira, Trello)

• Communication platforms (e.g. Slack, Microsoft Teams)

• Data analysis tools (e.g. Excel, Tableau)
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Q5. How do you make your gameplan
Ans. 
I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
• Understand the project requirements and goals

• Break down the tasks into smaller manageable chunks

• Assign tasks to team members based on their strengths and expertise

• Create a timeline with deadlines for each task

• Regularly review and adjust the gameplan as needed
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Q6. What was the csat target and how did you achieve
Ans. 
CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
• Set a clear CSAT target of 90% for the team

• Regularly monitored customer satisfaction scores and feedback

• Collected feedback from customers to identify areas of improvement

• Provided training to team members based on feedback and data analysis

• Implemented process improvements to address common customer issues

• Recognized an...read more
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Q7. If gameplan failed what did you do
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Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work
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Q1. What is the role of RJ45 in networking?
Ans. 
RJ45 is a type of connector commonly used for Ethernet networking.
• RJ45 connectors are used to connect computers, routers, switches, and other network devices to create a local area network (LAN).

• They are designed to transmit data using twisted pair cables.

• RJ45 connectors have 8 pins and are commonly used in Ethernet networks for both wired and wireless connections.
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Q2. What is the typical power consumption for domestic electrical lines?
Ans. 
The typical power consumption for domestic electrical lines varies depending on the size of the house and appliances used.
• Power consumption can range from 500 to 2000 watts per hour for an average household.

• Larger homes with more appliances may consume more power.

• Energy-efficient appliances can help reduce power consumption.

• Seasonal variations and usage patterns also impact power consumption.

• Electricity bills typically...read more
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Q1. What is your experience regarding job roles and tenure?
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Q2. What is your availability for phone calls?
Ans. 
I am available for phone calls during regular business hours and can make myself available for urgent matters outside of those hours if needed.
• Available for phone calls during regular business hours

• Can make myself available for urgent matters outside of regular hours if needed
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