Razorpay Associate Interview Questions and Answers

Q1. Myself and stock market knowledge
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Q1. Why do you want to work with ACKO?
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I want to work with ACKO because of their innovative approach to insurance and their strong focus on customer satisfaction.
• Innovative approach to insurance - ACKO's use of technology to simplify the insurance process is impressive.

• Strong focus on customer satisfaction - ACKO's commitment to providing excellent customer service sets them apart from other insurance companies.

• Opportunity for growth and learning - I believ...read more
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Q2. What is insurance?
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Insurance is a financial product that provides protection against financial losses resulting from unexpected events.
• Insurance involves a contract between an individual or entity (the policyholder) and an insurance company.

• The policyholder pays a premium in exchange for coverage and protection against specified risks.

• Types of insurance include health, life, auto, home, and business insurance.

• Insurance helps individuals ...read more
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Q1. Expain microservies and how it is different from monolith
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Microservices are a software development technique where an application is composed of small, independent services that communicate with each other.
• Microservices are small, independent services that focus on specific business capabilities.

• Each microservice can be developed, deployed, and scaled independently.

• Microservices communicate with each other through APIs.

• Monolith is a single, large application where all compone...read more
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Q2. How do we ochestrate microservies
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Orchestrating microservices involves managing communication, coordination, and deployment of individual services to work together seamlessly.
• Use a service mesh like Istio or Linkerd to handle communication between microservices

• Implement a centralized orchestration tool like Kubernetes to manage deployment and scaling of microservices

• Utilize API gateways to control access and routing of requests to different microservic
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Q1. About Bloomberg
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Q2. Itc derivatives Assests
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Q1. Tell me about yourself and other question related to my resume
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Q2. Asked me 2 ropes burning problem
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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Q1. Related to AML and kyc
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Q2. What is aml how cdd and edd are conducted
Ans. 
AML stands for Anti-Money Laundering. CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) are processes conducted to identify and verify customers to prevent money laundering and terrorist financing.
• AML is a set of regulations and procedures designed to prevent money laundering and terrorist financing.

• CDD involves verifying the identity of customers, assessing their risk level, and monitoring their transactio...read more
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Q1. Related to AML and kyc
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Q1. Related to AML and kyc
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Q1. Related to AML and KYC
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