Tech Mahindra Senior AR Caller Interview Questions and Answers

A topic about course in IT and communication

Q1. What is your last job
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Q2. What is your last salary
Ans. My salary 2 lacs per year
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Reasoning and coding

Machine learning statistics sql

Q1. Introduced yourself
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Q1. Last job and total experience discussion along with salary expectation.
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Q1. Domain specific questions were asked.
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Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
Ans. 
I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.
• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more
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Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
Ans. 
I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.
• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members
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Q1. What are your expectations regarding the position?
Ans. 
I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.
• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions
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Q2. When would you be available to join us?
Ans. 
I am available to join in two weeks.
• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.
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Q1. What is your understanding on AML and sanction screening? Pep identification and a few questions related to availability to join and package
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Q2. Second round of interview was in detail went on for 40 minutes and questions were process related to kyc remediation -banking customer screening pillars of kyc understanding on regulators and their policie...read more
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Q1. How many years experience do you have as Lead?
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Q2. How many associates do you handle
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Q1. Excel Formula's Attrition, Shrinkage
Ans. Better brush up your excel skills..
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Q2. Conflict Management, Escalation Handling experience
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Q3. Client Management & Search engine optimization
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