TCS Team Lead Operations Interview Questions and Answers

Q1. How would you handle shrinkage
Ans. 
Shrinkage can be handled by implementing strict inventory control measures and conducting regular audits.
• Implement strict inventory control measures to track all products accurately

• Conduct regular audits to identify any discrepancies in inventory levels

• Train employees on proper handling and storage of products to minimize shrinkage

• Utilize technology such as RFID tags or security cameras to deter theft

• Collaborate with v...read more
Answered by AI
Add your answer

If you are appearing for the exam, please be prepared with mathematical calculations, verbal reasoning, and logical reasoning. English will likely be the easiest part.

Q1. How is your Man Management skills?
Add your answer
Q2. It depends on how well you have prepared.
Add your answer

Q1. What is the corporate action ?
Ans. 
Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.
• Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more

• These actions can affect the value of securities and the rights of shareholders

• Shareholders need to be informed about corporate actions to make informed decisions about their investments
Answered by AI
Add your answer
Q2. What is the stock split ?
Ans. 
A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.
• Stock split does not change the overall value of the company

• Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios

• Investors receive more shares at a lower price per share after a stock split
Answered by AI
Add your answer

Q1. Advice - Not to join Tech Mahindra at any cost. Better to join any small company
Add your answer

Q1. Leadership role, KPIs, SLA
Add your answer

Q1. Take me through your CV
Ans. 
I have a diverse background in operations management and leadership roles.
• Started my career as a team member in a manufacturing company

• Promoted to supervisor role after demonstrating strong leadership skills

• Managed a team of 15 employees and successfully improved productivity by 20%

• Implemented lean manufacturing principles to streamline operations

• Led cross-functional teams to implement process improvements and cost-sav...read more
Answered by AI
Add your answer
Q2. How relevant is your work experience to the job description we are screening for?
Ans. 
My work experience is highly relevant to the job description.
• I have extensive experience in leading and managing operations teams.

• I have a strong understanding of the job requirements and responsibilities.

• I have successfully implemented process improvements and optimized operational efficiency in my previous roles.

• I have a track record of achieving targets and meeting deadlines.

• I have experience in handling complex ope...read more
Answered by AI
Add your answer

Q1. If you are given a task to reduce your team's AHT from current 600 sec to 580 sec in next 30 days, then what would be your course of action?
Ans. 
To reduce team's AHT from 600 sec to 580 sec in 30 days, I would implement the following strategies.
• Analyze the current AHT data to identify the areas of improvement

• Identify the top reasons for high AHT and train the team to handle those scenarios efficiently

• Implement process improvements to reduce unnecessary steps in the workflow

• Provide regular feedback and coaching to the team to improve their performance

• Monitor the...read more
Answered by AI
View 6 more answers
Q2. Are you willing to relocate?
Ans. 
Yes, I am willing to relocate for the Team Lead Operations position.
• I am open to moving to a new location for career growth and opportunities.

• I understand that relocation may be necessary to effectively lead and manage operations in different locations.

• I have experience adapting to new environments and working with diverse teams.

• I am excited about the possibility of exploring a new city or country and immersing myself
Answered by AI
Add your answer