IBM Senior AR Caller Interview Questions and Answers

A topic about course in IT and communication

Q1. What is your last job
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Q2. What is your last salary
Ans. My salary 2 lacs per year
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Reasoning and coding

Machine learning statistics sql

Q1. Introduced yourself
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Q1. Last job and total experience discussion along with salary expectation.
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Q1. Domain specific questions were asked.
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Q1. What is your understanding on AML and sanction screening? Pep identification and a few questions related to availability to join and package
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Q2. Second round of interview was in detail went on for 40 minutes and questions were process related to kyc remediation -banking customer screening pillars of kyc understanding on regulators and their policie...read more
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Q1. How many years experience do you have as Lead?
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Q2. How many associates do you handle
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Q1. Excel Formula's Attrition, Shrinkage
Ans. Better brush up your excel skills..
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Q2. Conflict Management, Escalation Handling experience
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Q3. Client Management & Search engine optimization
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Q1. Tell me about your experience
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Q2. Do you know about how to calculate utilisation and shrinkage?
Ans. 
Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.
• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more
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Q1. Basics of digital marketing
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Q1. Salary discussion
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