10+ Accounts Receivable Caller Associate Interview Questions and Answers

CPT stands for Current Procedural Terminology and ICD stands for International Classification of Diseases.

• CPT is a set of codes used to describe medical, surgical, and diagnostic services provided by healthcare professionals.

• ICD is a coding system used to classify and code diagnoses, symptoms, and procedures for medical billing and reporting.

• CPT codes are used to identify specific procedures or services performed, while ICD codes are used to identify specific diagnoses or con...read more

PCP stands for Primary Care Physician and is the main healthcare provider for a patient. A rendering provider is a healthcare professional who provides services to a patient under the supervision of a PCP.

• PCP is the first point of contact for a patient in the healthcare system

• PCP coordinates and manages the patient's overall healthcare

• Rendering provider is a healthcare professional who delivers specific services to a patient

• Rendering provider works under the supervision or re...read more

The W9 form is used to collect taxpayer identification information for individuals or entities who are paid by a business.

• The W9 form is used by businesses to gather information about individuals or entities they pay, such as independent contractors or freelancers.

• It collects the taxpayer identification number (TIN) of the payee, which can be their Social Security Number (SSN) or Employer Identification Number (EIN).

• The information provided on the W9 form is used by the busin...read more

AR caller is responsible for contacting customers to collect outstanding payments for goods or services.

• AR callers work in accounts receivable departments of companies

• They contact customers via phone, email, or mail to follow up on overdue payments

• AR callers may negotiate payment plans or settlements with customers

• They must have strong communication and negotiation skills

A clearing house is a financial institution that facilitates the settlement of financial transactions.

• A clearing house acts as an intermediary between buyers and sellers to ensure the smooth transfer of funds and securities.

• It helps to reduce counterparty risk by guaranteeing the completion of transactions.

• Clearing houses often provide services such as netting, margining, and risk management.

• Examples of clearing houses include the Depository Trust & Clearing Corporation (DTCC...read more

Access Health Services offers a supportive work environment and opportunities for growth.

• Access Health Services has a strong reputation for providing quality healthcare services.

• The company values its employees and offers competitive benefits.

• There are opportunities for career advancement and professional development at Access Health Services.

Medical billing is the process of submitting and following up on claims with health insurance companies in order to receive payment for services provided by a healthcare provider.

• Involves submitting claims to insurance companies for reimbursement

• Ensures healthcare providers are paid for services rendered

• Requires knowledge of medical coding and insurance policies

• May involve following up on unpaid claims or denials

• Important for maintaining financial health of healthcare facilit...read more

Yes, I am familiar with medical billing processes and procedures.

• Knowledge of medical coding and terminology is essential

• Understanding of insurance claims and reimbursement processes

• Experience with billing software and electronic health records

• Ability to communicate effectively with patients and insurance companies

My most memorable moment was when I successfully resolved a long-standing account dispute with a difficult client.

• Client had been disputing charges for months

• Used effective communication and negotiation skills to reach a resolution

• Client expressed gratitude for my persistence and professionalism