Sutherland Global Services Customer Service Representative 1 Interview Questions and Answers

Q1. Tell me about yourself
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Q1. Introduction , experience last drawn salary of fresher graduate or not ?
Ans. 
The question is asking about the candidate's introduction, experience, and last drawn salary.
• Introduce yourself and highlight your relevant experience.

• Mention your last drawn salary if applicable.

• If you are a fresher graduate, mention that you do not have any previous salary.

• Focus on your skills and how they align with the job requirements.
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Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate then will check grammer check
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Q1. How to handle an angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's feelings and show understanding

• Remain calm and avoid taking the customer's anger personally

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure the
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Q2. What do if there is someone in the team you dont like
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Q1. About yourself and salary discussion
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Q1. Why you want to work in our company
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Q2. Tell me about your self
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Q3. Are comfortable for relocation
Ans. 
Yes, I am comfortable with relocation.
• I am open to new experiences and challenges.

• I have relocated before for work and adapted well to new environments.

• I am willing to relocate for the right opportunity.

• I understand that relocation may be necessary for career growth and development.
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Q4. What do you know about our company
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Q5. What is called self motivated
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About current affairs

Q1. Why should we hire you?
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Q2. What are your strengths and weaknesses?
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Q3. Tell me about yourself.
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Q1. Tell me about yourself
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Q2. Tell me about your hobbies
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