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Sunknowledge Services Customer Service Executive Interview Questions and Answers for Freshers

Updated 14 Aug 2024

1 interview found

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Customer Service Executive Interview Questions

user image Mukesh Sharma

posted on 14 Aug 2024

Interview experience
1
 Bad
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 No response

I applied via Approached by Company and was interviewed in Jul 2024.

1 Interview Round

1

Group Discussion Round

I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.

Interview Preparation Tips

Interview preparation tips for other job seekers - If any body is going to this company for interview, please abstain from speaking about the government job exams if you have been preparing for/appeared in the past. Or else this will be the only reason for your rejection in the very first round. Moreover the interviewer won't tell you on the spot that you are rejected. She will tell you that you leave for the day. If your profile is selected, you'll be informed. But this is rejection, because after that you won't be receiving any updates from the company regarding this.

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Top trending discussions

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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification. However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too. What alternative documents can I provide for employment verification?
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Interview questions from similar companies

Customer Service Executive Interview Questions

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
 Poor
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via LinkedIn and was interviewed in Aug 2024.

4 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Introduction and all
    Add Answer
  • Q2. Previous work experience
    View Answers (1)
2

Aptitude Test Round

Typing test and listening test

3

Technical Round (2 Questions)

  • Q1. Ms Excel shortcut keys
    Add Answer
  • Q2. Other troubleshooting questions
    Add Answer
4

One-on-one Round (2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    Add Answer
  • Q2. Why do you want to join and all
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Useful Resources

Customer Service Executive Interview Questions

IntouchCX user image Anonymous

posted on 18 Jun 2024

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Referral and was interviewed in May 2024.

4 Interview Rounds

1

Group Discussion Round

Self introduction of candidate

2

Aptitude Test Round

Conducting exam for candidates

3

Assignment Round

Conducting exam for candidates

4

Technical Round (2 Questions)

  • Q1. Speak about customer service
    Add Answer
  • Q2. What do you know about bpo
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a brave

Useful Resources

Customer Service Executive Interview Questions

Bpo Convergence user image Atul Singh

posted on 20 Aug 2022

I applied via Indeed and was interviewed in Jul 2022.

1 Interview Round

1

HR Round (3 Questions)

  • Q1. Tell about yourself first
    Add Answer
  • Q2. Why should we hire you
    View Answers (2)
  • Q3. So what are your skills
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the answers perfectly whatever you know

Useful Resources

Customer Service Executive Interview Questions

Epicenter Technologies user image Anonymous

posted on 23 Feb 2022

I applied via Recruitment Consulltant and was interviewed in Jan 2022.

3 Interview Rounds

1

HR Round (4 Questions)

  • Q1. What are your salary expectations?
    Add Answer
  • Q2. Share details of your previous job.
    Add Answer
  • Q3. Why are you looking for a change?
    Add Answer
  • Q4. Tell me about yourself.
    Add Answer
2

One-on-one Round

3

One-on-one Round

Interview Preparation Tips

Interview preparation tips for other job seekers - The advice that one should follow is that do not mug up things shown over internet. Prepare well before the interview, do all the research about the company, job description they informed you about. Be confident enough . A bit of nervousness is always acceptable.

Useful Resources

Customer Care Executive Interview Questions

NSB Bpo Solutions user image Anonymous

posted on 22 Oct 2023

Interview experience
1
 Bad
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Naukri.com and was interviewed before Oct 2022.

1 Interview Round

1

HR Round (6 Questions)

  • Q1. Tell me about yourself
    Add Answer
  • Q2. How did you spend your yesterday
    Add Answer
  • Q3. Why do you want to join NSB
    Add Answer
  • Q4. Are you fresher or experience? If you fresher,why you want to join BPO?
    Add Answer
  • Q5. Introduce me about previous experience?
    Add Answer
  • Q6. Some vocabulary test will be held also.
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be in formal and put smile on your face, sit in correct posture, don't lie anymore. All the best ☺️💯

Useful Resources

Customer Care Executive Interview Questions

Alorica user image Anonymous

posted on 21 Jul 2021

I applied via Referral and was interviewed in Jun 2021.

4 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is to never join this company you may get good pay, but no peace at all thy never fulfill thr promise thy tell 5 days working and make you to work fot 6 days you shld sit in one pay for complete 8 hrs n 1 hr break wr you have to sacrifice 15 mins in or 30 in tht 1 hr also no peace of mind and relaxation to work, a very much racist company i have ever seen telugu ppl rule this company Alrocia india i think coz all Telugu movie ppl are saved no matter wt pls dont join here and loose your peace

Useful Resources

Customer Service Associate Interview Questions

Globiva user image Anonymous

posted on 7 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Current topics current affairs
    Add Answer
  • Q2. Tell me something about yourself
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best of luck😂 guys ..........

Useful Resources

Customer Service Executive Interview Questions

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
 Poor
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via LinkedIn and was interviewed in Aug 2024.

4 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Introduction and all
    Add Answer
  • Q2. Previous work experience
    View Answers (1)
2

Aptitude Test Round

Typing test and listening test

3

Technical Round (2 Questions)

  • Q1. Ms Excel shortcut keys
    Add Answer
  • Q2. Other troubleshooting questions
    Add Answer
4

One-on-one Round (2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    Add Answer
  • Q2. Why do you want to join and all
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Useful Resources

Customer Service Executive Interview Questions

IntouchCX user image Anonymous

posted on 28 Dec 2022

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Nov 2022.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.

3

Type test Round (2 Questions)

  • Q1. You will have to show your typing skills.
    Add Answer
  • Q2. Basic grammar test will be conducted.
    Add Answer
4

HR Round (1 Question)

  • Q1. General HR question were asked.
    Add Answer
5

Technical Round (1 Question)

  • Q1. Again type test will be conducted and some question about the process will be asked.
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and type speed will help you land this job.

Useful Resources

More about working at Sunknowledge Services

Sunknowledge Services Interview FAQs

How many rounds are there in Sunknowledge Services Customer Service Executive interview for freshers?
Sunknowledge Services interview process for freshers usually has 1 rounds. The most common rounds in the Sunknowledge Services interview process for freshers are Group Discussion.

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Sunknowledge Services Customer Service Executive Salary
based on 18 salaries
₹1.5 L/yr - ₹4 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

Sunknowledge Services Customer Service Executive Reviews and Ratings

based on 4 reviews

3.1/5

Rating in categories

3.3

Skill development

3.1

Work-Life balance

3.1

Salary & Benefits

3.0

Job Security

3.1

Company culture

3.1

Promotions/Appraisal

3.1

Work Satisfaction

Explore 4 Reviews and Ratings
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