AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Startek Interview Questions and Answers
191 Interview questions
A scatter diagram visually represents the relationship between two variables, helping identify patterns and correlations.
Identifies correlations: Helps determine if a relationship exists between two variables, e.g., height vs. weight.
Detects trends: Can show trends over time, such as sales growth vs. advertising spend.
Highlights outliers: Easily spot data points that deviate from the norm, like an unusually high t...
KPIs (Key Performance Indicators) measure success, while KRAs (Key Result Areas) define key responsibilities in a role.
KPIs are quantifiable metrics used to evaluate success, e.g., sales growth rate.
KRAs outline specific areas of responsibility, e.g., customer satisfaction management.
KPIs can be financial (e.g., profit margins) or non-financial (e.g., employee engagement scores).
KRAs help in aligning individual go...
The OnePlus process emphasizes user-centric design, community engagement, and high-quality products, defining its brand identity.
User-Centric Design: OnePlus focuses on understanding user needs, exemplified by their 'Never Settle' motto.
Community Engagement: The brand actively involves its community in product development, such as through feedback forums.
Quality Over Quantity: OnePlus prioritizes delivering high-q...
I prioritize empathy, active listening, and effective communication to ensure customer satisfaction and build lasting relationships.
Empathy: I strive to understand the customer's feelings and perspectives, ensuring they feel heard and valued. For example, if a customer is upset about a delayed order, I acknowledge their frustration and assure them I'm here to help.
Active Listening: I focus on truly understanding t...
Quality KRAs focus on key performance indicators that ensure product and service excellence in an organization.
Define quality standards: Establish clear benchmarks for product quality, such as defect rates or compliance with regulations.
Conduct regular audits: Perform systematic evaluations of processes and products to identify areas for improvement.
Implement quality control measures: Use tools like Six Sigma or T...
E-commerce offers convenience and global reach but faces challenges like competition and security concerns.
Convenience: Customers can shop 24/7 from anywhere, such as ordering groceries online instead of visiting a store.
Global Reach: Businesses can access international markets, like a small artisan selling handmade goods on platforms like Etsy.
Lower Overheads: E-commerce often requires less physical space and sta...
Attrition refers to the gradual reduction of a workforce through voluntary resignations, retirements, or other forms of employee turnover.
Attrition can occur due to employees leaving for better job opportunities.
It may also happen when employees retire after long service.
High attrition rates can indicate issues within the workplace culture.
For example, a company with a 20% attrition rate may struggle to retain tal...
Acht is crucial for operational efficiency, team cohesion, and achieving strategic goals in any organization.
Enhances team collaboration: For example, regular acht meetings can foster open communication among team members.
Improves operational efficiency: Implementing acht principles can streamline processes, reducing time and costs.
Facilitates goal alignment: By focusing on acht, teams can ensure that their object...
Effective attrition control involves understanding employee needs, fostering engagement, and implementing retention strategies.
Conduct regular employee surveys to gauge satisfaction and address concerns.
Implement mentorship programs to support career development, like pairing new hires with experienced staff.
Offer competitive compensation and benefits packages to retain top talent.
Create a positive work culture th...
Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.
Shrinkage can occur due to theft, damage, or administrative errors.
For example, in retail, shoplifting can significantly contribute to shrinkage.
In a call center, shrinkage may refer to the time agents are unavailable due to breaks or absenteeism.
Understanding shrinkage helps in better resource allocatio...
Startek Interview Experiences
535 interviews found
Anonymous
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. What is bpo
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
- Q3. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service activities include answering phone calls, responding to emails, and...
- Q4. Why you join bpo
- Ans.
I joined BPO to enhance my communication skills and gain experience in customer service.
Opportunity to improve communication skills
Gain experience in customer service
Career growth potential
Exposure to diverse industries and clients
(1 Question)
- Q1. Tell me one topic for atleast 2 minutes
- Ans.
The importance of customer feedback in improving service quality
Customer feedback helps identify areas for improvement
It allows businesses to understand customer preferences and expectations
Feedback can lead to product/service enhancements and increased customer satisfaction
Implementing feedback shows customers that their opinions are valued
Feedback can also help in resolving customer complaints and issues
RAJU BAURI
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. What is Customer Excutive
- Ans.
A Customer Care Executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responsible for addressing customer inquiries and resolving complaints
Provide information about products or services
Maintain a positive and professional attitude
Possess excellent communication and problem-solving skills
- Q3. My Name is Raju Bauri I Live At West Bengal Kulti My Qualification Is Diploma In Mechanical Engineering I Have Two Brother One Sister My Father Is Farmer And My Mother Is Home Maker I Really Intersted To ...
- Q4. A Customer Excutive is a Professional who mangage a Companys Customer experince. Handle Client Queries resolved Issues and Ensure A Seamless customer journey
A Standardized assessment designed to measured an individual cognitive abilities skills and potential well in a specific role or field.
Imtiyaz Ahmed
Selected
I appeared for an interview in Sep 2024.
(2 Questions)
- Q1. What are the strategies for solving attrition-related problems?
- Ans.
Effective strategies to address attrition include enhancing employee engagement, improving work conditions, and offering competitive benefits.
Conduct regular employee surveys to gauge satisfaction and identify areas for improvement.
Implement mentorship programs to support career development and foster a sense of belonging.
Offer competitive compensation packages and benefits to attract and retain talent.
Create a positiv...
- Q2. What types of problems have you addressed in operations?
- Ans.
I have tackled various operational challenges, focusing on efficiency, quality control, and team management.
Streamlined supply chain processes, reducing lead times by 20%.
Implemented a new inventory management system that decreased stock discrepancies by 30%.
Led a cross-functional team to improve patient flow in a healthcare facility, resulting in a 15% increase in patient satisfaction.
Developed training programs that ...
(2 Questions)
- Q1. How will you manage employees who are older than you but report to you?
- Ans.
I will foster respect, open communication, and collaboration to effectively manage older employees.
Establish mutual respect: Acknowledge their experience and contributions.
Encourage open communication: Create a safe space for feedback and discussions.
Leverage their expertise: Involve them in decision-making processes to utilize their knowledge.
Set clear expectations: Clearly outline roles and responsibilities to avoid ...
- Q2. How will you manage a process and drive key performance indicators (KPIs) when 80% of the workforce consists of new hires and only 20% have prior experience?
- Ans.
I will implement structured training, mentorship, and regular performance reviews to manage processes and KPIs effectively.
Develop a comprehensive onboarding program that includes training on processes and KPIs.
Assign experienced employees as mentors to new hires to facilitate knowledge transfer.
Utilize performance dashboards to track KPIs in real-time, allowing for quick adjustments.
Conduct regular team meetings to re...
(2 Questions)
- Q1. How do you plan to achieve a 95% ISAT score?
- Ans.
Achieving a 95% ISAT score requires strategic planning, team engagement, and continuous improvement initiatives.
Conduct a thorough analysis of current ISAT scores to identify areas for improvement.
Implement regular training sessions for staff to enhance their skills and knowledge.
Establish clear communication channels to ensure all team members are aligned with goals.
Utilize feedback from previous ISAT assessments to m...
- Q2. How will you ensure compliance with FE targets?
- Ans.
I will implement structured processes, regular audits, and team training to ensure compliance with FE targets effectively.
Establish clear KPIs: Define specific, measurable targets for FE compliance, such as response times and accuracy rates.
Regular audits: Conduct monthly audits to assess compliance levels and identify areas for improvement.
Training programs: Implement ongoing training sessions for staff to ensure they...
Selected
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. Tell about experience
Customer Relationship Executive Interview Questions & Answers
Hameed Sarwar Bahraichi
posted on 10 Jan 2025
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Q2. How was your Sunday? Describe.
Some Mathematical Questions were asked.
(4 Questions)
- Q1. Why do I hire you?
- Q2. Why do you want to join Flipkart?
- Q3. What is E-commerce?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce allows businesses to reach a global audience and operate 24/7.
Examples include online retail stores like Amazon, eBay, and Alibaba.
Secure online payment methods are crucial for e-commerce transactions.
E-commerce platforms often include features like product listings, shopping carts, and customer reviews.
- Q4. Sell me this pen.
- Ans.
This pen is not just a writing tool, but a stylish accessory that will elevate your professional image.
This pen is made of high-quality materials, ensuring durability and a comfortable writing experience.
Its sleek design and elegant finish make it a perfect gift for any occasion.
With its smooth ink flow and precision tip, this pen will enhance your writing experience and make a lasting impression.
The pen comes in a var...
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2024. There were 2 interview rounds.
Mirror image and water image
Simple coding.blood relation
Math trick
(4 Questions)
- Q1. Electrical all switchgears
- Q2. Electronic
- Q3. Custmer support
- Q4. Custmer handling
Interview Preparation Tips
- Customer Handling
- customer support
- Purchase Order
- Sales and marketing
Basic question on probablity and reasoing and some more presence of mind relates question
Program on find duplicate on array and rever the string
(2 Questions)
- Q1. Difference between linked list and array list
- Q2. What is hashmap and when it is used
Ankit Singh
Selected
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. What you have done yesterday?
- Ans.
Yesterday, I focused on enhancing customer relationships and resolving issues to improve overall satisfaction.
Conducted follow-up calls with clients to ensure their needs were met, such as checking on a recent product delivery.
Resolved a customer complaint regarding a billing issue by coordinating with the finance team and providing a timely solution.
Participated in a team meeting to discuss strategies for improving cu...
- Q2. Tell me about your future plan?
- Ans.
I aim to enhance my skills in customer relations, focusing on building long-term relationships and driving customer satisfaction.
Pursue advanced training in customer relationship management to better understand client needs.
Implement feedback loops to continuously improve service based on customer input.
Set measurable goals for customer satisfaction and retention rates, aiming for a 10% increase annually.
Explore opport...
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. How soon you could Join?
- Ans.
I can join immediately or within two weeks, depending on your needs and any necessary transition from my current role.
I am currently employed but can negotiate my start date.
If needed, I can provide a two-week notice to my current employer.
I am eager to start and can prioritize this opportunity.
If there are any specific onboarding processes, I can accommodate those.
- Q2. Salary discussion as per the last withdrawn.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Whats the difference between a Team Manager and Manager.
- Q3. How you will ensure to prevent from revenue leakage?
- Ans.
To prevent revenue leakage, I will implement robust financial controls, conduct regular audits, and train staff on proper billing procedures.
Implementing robust financial controls to track revenue accurately
Conducting regular audits to identify any discrepancies or errors
Training staff on proper billing procedures to minimize mistakes
Utilizing technology such as automated billing systems to streamline processes
Interview Preparation Tips
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What about ur self?
- Q2. When customer facing issue ur service so what do u want with customer satisfaction on the call?
- Q3. Why are u joined in our company?
- Q4. What describe ur communication skills?
- Q5. Customer not satisfied ur service so what do u want
Interview Preparation Tips
Top trending discussions
Startek Interview FAQs
The duration of Startek interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Startek Interviews By Designations
- Startek Customer Care Executive Interview Questions
- Startek Operations Executive Interview Questions
- Startek Customer Service Executive Interview Questions
- Startek Customer Support Executive Interview Questions
- Startek Senior Executive Interview Questions
- Startek Executive Interview Questions
- Startek Quality Analyst Interview Questions
- Startek Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Operations Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Executive Interview Questions
- Executive Interview Questions
- Quality Analyst Interview Questions
- Customer Service Associate Interview Questions
- Show more
Overall Interview Experience Rating
based on 490 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
Startek Reviews and Ratings
based on 8.3k reviews
Rating in categories
|
Senior Executive
2.4k
salaries
|  ₹1.8 L/yr - ₹4.5 L/yr |
|
Operations Executive
1.7k
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Customer Care Executive
1.5k
salaries
| ₹1.2 L/yr - ₹4 L/yr |
|
Customer Service Executive
1.1k
salaries
| ₹1.4 L/yr - ₹4 L/yr |
|
Team Lead
1.1k
salaries
| ₹2.4 L/yr - ₹6.5 L/yr |
Teleperformance
Concentrix Corporation
iEnergizer
LTIMindtree
- Home >
- Interviews >
- Startek Interview Questions
