Startek Customer Care Executive Interview Questions, Process, and Tips for Experienced

Q1. What is your experience if any? in work before.
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Q2. What are your strengths and qualification?
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Q1. What are your hobbies
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Q2. What is your favourite movie and why?
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Q3. What is business process outsourcing?
Ans. 
Business process outsourcing (BPO) is the practice of contracting specific business tasks to a third-party service provider.
• Involves delegating non-core business functions to external vendors

• Helps companies focus on core competencies and reduce costs

• Common BPO services include customer support, IT services, and accounting

• Popular BPO destinations include India, the Philippines, and Eastern Europe
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Versant test on english

Q1. Introduction and purpose
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Q2. Tell me something about yourself and why you want to join this company
Ans. Make up the answer as per your knowledge
Answered by naturalcarrot
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Q3. Last drawn salary
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Q4. Travel experience
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Q5. Mock call to handle an irate customer
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
• Stay calm and composed throughout the call

• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and apologize for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
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Q6. Mock call in Hindi and english
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Q1. Tell me something about yourself and about your work experience, if you have any.
Ans. My Name is Lalit Singh Bisht and I am from Lucknow Uttar Pradesh. I completed my graduation in the year 2017 from L.U. I have 2 years of experience in the BPO sector.
Answered Anonymously
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Q2. Your last work experience?
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Reasoning, typing, listening, reading

Q1. Same as mentioned above.
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Q1. Tell something about yourself?
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Q2. Explain (any general topic)?
Ans. 
Explaining the concept of climate change
• Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions on Earth.

• It is primarily caused by human activities such as burning fossil fuels, deforestation, and industrial processes.

• The impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.

• Efforts to combat climate change include reduci...read more
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Q1. Question depend upon the industry in which you will be working
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Q2. General question about industry knowledge
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Q1. Tell me about yourself What do you understand by Customer Care Executive What is the role of Customer Care Executive
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Q1. Basic questions regarding job role
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