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Startek Customer Care Executive Interview Questions, Process, and Tips for Experienced
Top Startek Customer Care Executive Interview Questions and Answers for Experienced
- Q1. What do you know about Call Centre?
- Q2. Tell me how will handle a anxious customer
- Q3. What's the Full form of BPO?
Startek Customer Care Executive Interview Experiences for Experienced
13 interviews found
abhishek seth
Selected
I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Received multiple awards for excellent customer service
- Q2. Tell me about the good qualities of cce
- Ans.
Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
Empathy: Ability to understand and relate to customers' emotions and concerns.
Patience: Willingness to listen and assist customers even in challenging situations.
Communication skills: Clear and effective communication to provide information and resolve issues.
Problem-solving ab...
- Q3. Tell me about bpo
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.
They help businesses save costs, improve efficiency, and focus on their core competencies.
Examples of BPO companies include Teleperformance, Convergys, and Accen
- Q4. Describe your city indore
- Ans.
Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty
Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi
Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore
Known for its vibrant markets like Sar...
Anonymous
Maths english apti number english que
(1 Question)
- Q1. Tech cx return policy
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
Communication skills
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.
(2 Questions)
- Q1. What is your experience if any? in work before.
- Q2. What are your strengths and qualification?
(3 Questions)
- Q1. What are your hobbies
- Q2. What is your favourite movie and why?
- Q3. What is business process outsourcing?
- Ans.
Business process outsourcing (BPO) is the practice of contracting specific business tasks to a third-party service provider.
Involves delegating non-core business functions to external vendors
Helps companies focus on core competencies and reduce costs
Common BPO services include customer support, IT services, and accounting
Popular BPO destinations include India, the Philippines, and Eastern Europe
Versant test on english
Interview Preparation Tips
Startek interview questions for designations
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(6 Questions)
- Q1. Introduction and purpose
- Q2. Tell me something about yourself and why you want to join this company
- Ans. Make up the answer as per your knowledge
- Q3. Last drawn salary
- Q4. Travel experience
- Q5. Mock call to handle an irate customer
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
Stay calm and composed throughout the call
Listen actively to the customer's concerns without interrupting
Empathize with the customer's frustration and apologize for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
- Q6. Mock call in Hindi and english
Interview Preparation Tips
Get interview-ready with Top Startek Interview Questions
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself and about your work experience, if you have any.
- Ans. My Name is Lalit Singh Bisht and I am from Lucknow Uttar Pradesh. I completed my graduation in the year 2017 from L.U. I have 2 years of experience in the BPO sector.
- Q2. Your last work experience?
Reasoning, typing, listening, reading
(1 Question)
- Q1. Same as mentioned above.
Interview Preparation Tips
Customer Care Executive Jobs at Startek
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell something about yourself?
- Q2. Explain (any general topic)?
- Ans.
Explaining the concept of climate change
Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions on Earth.
It is primarily caused by human activities such as burning fossil fuels, deforestation, and industrial processes.
The impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.
Efforts to combat climate change include reduci...
(2 Questions)
- Q1. Question depend upon the industry in which you will be working
- Q2. General question about industry knowledge
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself What do you understand by Customer Care Executive What is the role of Customer Care Executive
(1 Question)
- Q1. Basic questions regarding job role
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me how will handle a anxious customer
- Ans.
I will listen to their concerns, empathize with them, and provide solutions to alleviate their anxiety.
Listen actively and attentively to their concerns
Empathize with their situation and acknowledge their feelings
Provide clear and concise solutions to their problems
Offer reassurance and follow-up if necessary
Maintain a calm and professional demeanor throughout the interaction
- Q2. What are your weaknesses and strengths,
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self.
- Q2. What do you know about Call Centre?
- Ans.
A call center is a centralized office where customer service representatives handle incoming and outgoing calls for a company.
Call centers can handle a variety of tasks, including customer support, sales, and technical support.
They often use computer systems to manage calls and track customer information.
Call center representatives must have strong communication and problem-solving skills.
Examples of call centers inclu...
- Q3. What's the Full form of BPO?
- Ans.
BPO stands for Business Process Outsourcing.
BPO refers to the practice of contracting specific business processes to a third-party service provider.
It involves outsourcing non-core activities such as customer support, data entry, payroll processing, etc.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Examples of BPO companies include Accenture, Genpact, and Infosys.
Interview Preparation Tips
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Startek Interview FAQs
The duration of Startek Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Startek Customer Care Executive Interview Process for Experienced
based on 7 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Startek Customer Care Executive Reviews and Ratings
based on 824 reviews
Rating in categories
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Senior Executive
2.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Customer Care Executive
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Operations Executive
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Service Executive
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
995
salaries
| ₹0 L/yr - ₹0 L/yr |
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