AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
ReSource Pro
Compare
Filter interviews by
ReSource Pro Team Lead Operations Interview Questions and Answers for Experienced
ReSource Pro Team Lead Operations Interview Experiences for Experienced
2 interviews found
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
Top trending discussions
Interview questions from similar companies
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
Team Lead Operations Interview Questions & Answers
Omega Healthcare
Hari Kutty
posted on 17 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is medical billing?
- Q2. What you know about the job
- Ans.
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
Responsible for overseeing daily operations and ensuring smooth workflow
Managing and leading a team of employees
Setting goals and targets for the team
Monitoring performance and providing feedback
Implementing strategies to improve efficiency and productivity
Handling escalated issues and re...
Prefer some aptitude test
yusuf yf
Selected
I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.
(2 Questions)
- Q1. What is your SLA?
- Ans.
SLA stands for Service Level Agreement, which is a commitment between a service provider and a client regarding the level of service expected.
SLA defines the level of service a customer can expect from a provider.
It includes metrics like response time, resolution time, uptime, etc.
Example: An SLA might state that 95% of support tickets will be resolved within 24 hours.
- Q2. What you do as a daily activity?
- Ans.
As a Team Lead Operations, my daily activities include overseeing team performance, setting goals, resolving issues, and ensuring smooth operations.
Overseeing team performance and providing guidance
Setting goals and targets for the team
Resolving any operational issues that arise
Ensuring smooth operations and efficiency
Communicating with team members and stakeholders
Team Lead Operations Interview Questions & Answers
iEnergizer
CHANDAN SUGANDH KUMAR
posted on 13 Oct 2023
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce yourself
- Q2. About your work profile
- Q3. Tell me about a recent movie that you watched
Online test to check grammar
Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 23 Oct 2021
Interview Questionnaire
1 Question
- Q1. How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.
- Ans.
To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.
Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT
Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition
Monitor and track performance metrics regularly to identify areas for improvement
Use sit...
Interview Preparation Tips
Not that much hard n tough.
Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 30 Nov 2022
Selected
I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your self? Whats your previous experience? How do you handle your team? Having any Idea about shrinking & Attrition?
(1 Question)
- Q1. Tell me something about your self? What are the roles and responsibilities you have in previous organisation? How do you work on a under performer agents? How to increase your team performance? Have you an...
Interview Preparation Tips
ReSource Pro Interview FAQs
Tell us how to improve this page.
ReSource Pro Interviews By Designations
- ReSource Pro Associate Interview Questions
- ReSource Pro Process Associate Interview Questions
- ReSource Pro Client Associate Interview Questions
- ReSource Pro Assistant Manager Interview Questions
- ReSource Pro sds associate Interview Questions
- ReSource Pro Operations Associate Interview Questions
- ReSource Pro Assistant Manager Operations Interview Questions
- ReSource Pro Team Lead Operations Interview Questions
- Show more
Interview Questions for Popular Designations
- Team Manager Operations Interview Questions
- Team Leader Quality Interview Questions
- Assistant Vice President Operations Interview Questions
- Operations Executive Interview Questions
- Unit Manager - Operations Interview Questions
- Senior Team Leader Operations Interview Questions
- Operations Manager Interview Questions
- Benefits Operations Administrator Interview Questions
- Show more
ReSource Pro Team Lead Operations Interview Process for Experienced
based on 2 interviews
Interview experience
Team Lead Operations Interview Questions from Similar Companies
ReSource Pro Team Lead Operations Reviews and Ratings
based on 5 reviews
Rating in categories
|
Associate
590
salaries
|  ₹2.1 L/yr - ₹5 L/yr |
|
Client Associate
218
salaries
| ₹2.4 L/yr - ₹5 L/yr |
|
Analyst
205
salaries
| ₹2.8 L/yr - ₹6.5 L/yr |
|
Assistant Manager
102
salaries
| ₹8.6 L/yr - ₹17 L/yr |
|
Client Analyst
94
salaries
| ₹3.4 L/yr - ₹7.3 L/yr |
Teleperformance
iEnergizer
WNS
Conneqt Business Solutions
- Home >
- Interviews >
- ReSource Pro Interview Questions >
- ReSource Pro Team Lead Operations Interview Questions for Experienced
