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ReSource Pro Team Lead Operations Interview Questions and Answers for Experienced
ReSource Pro Team Lead Operations Interview Experiences for Experienced
2 interviews found
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
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I was interviewed in Apr 2017.
Interview Questionnaire
1 Question
- Q1. Work Experience and Salary expectation
Interview Preparation Tips
Experience: I told what I was asked
Tips: Nothing
Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing
I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??
- Q2. When can I join at TECH M 😊
- Q3. NA
Interview Preparation Tips
Maintain Eye to Eye contact and think well prior shooting the answer.
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
Team Lead Operations Interview Questions & Answers
Cognizant
Surendra Reddy Karnatakam
posted on 31 Jan 2023
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.
(1 Question)
- Q1. Accounting principles
(1 Question)
- Q1. Compensation related questions
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude logical maths and comprehensive
(2 Questions)
- Q1. Tell me about your self
- Q2. Basic accounting principles
(2 Questions)
- Q1. What is depreciation why is it accounted
- Q2. What are your strength weakness
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. All the questions were on SCM and how the SCM can be handed.
Interview Preparation Tips
2.Don't hesitate to ask the relevant questions back to recruiters.
I applied via Naukri.com and was interviewed in Jul 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell me something interesting about yourself?
- Q2. Ok, now tell me about your process or profile with current employer?
- Q3. How do you manage workload in case of short staffing?
- Q4. Well in that case first I need to inform my client and manager in advance explaining them the current situation I have, will try to take leaverage on the day. Apart from that I do have a cross trained reso...
Interview Preparation Tips
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ReSource Pro Team Lead Operations Interview Process for Experienced
based on 2 interviews
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Team Lead Operations Interview Questions from Similar Companies
ReSource Pro Team Lead Operations Reviews and Ratings
based on 4 reviews
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