Kyndryl Technical Support Representative Interview Questions and Answers

Q1. Self Introduction
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Q2. About Experience
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Q1. Self Introduction
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Q2. About Experience
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Q3. Weakness and Strength
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Typing Test and a mock chat

Q1. Can you provide information about yourself and your job experience?
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Q1. Tell me about yourself
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Q1. General questions like address and intro
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An online test is taken for checking your vocabulary and typing

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
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Q2. Tell me about ur college days
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My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
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Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
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Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Q1. Why did choose this job
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Q1. Introduction , experience last drawn salary of fresher graduate or not ?
Ans. 
The question is asking about the candidate's introduction, experience, and last drawn salary.
• Introduce yourself and highlight your relevant experience.

• Mention your last drawn salary if applicable.

• If you are a fresher graduate, mention that you do not have any previous salary.

• Focus on your skills and how they align with the job requirements.
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Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate then will check grammer check
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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