Kyndryl Technical Support Representative Reviews

Likes

Kyndryl provides resources for personal and professional growth including training programs , mentoring and flexible work options.

Dislikes

Working with Large Enterprise level clients can be rewarding but also challenging due to complex projects, legacy systems and high expectations.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

1. My manager's help to me to manage my personal & professional life is great 2. Upskill & learning options are available at ease 3. Lokesh Dulgach has been a great support. Its difficult to find a manager like him

Dislikes

NA

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City, International Travel.

Likes

Nothing

Dislikes

Worst project which was assigned to me, never imagine this kind of project and management handle by kyndryl, I will never recommend to anyone to any of my friend.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I need to grow financially My family is dependent on me Hence i need the job That’s why am still continuing. There is nothing i like.

Dislikes

If you are a junior in your team, everything, every work you have to do. If you ask any seniors they will just tell you back to do the work. They will make you feel YOU ARE THE JUNIOR, YOU SHOULD DO ALL THE WORK, IT DOESNT MATTER HOW MUCH WORK YOU ARE DOING, IF YOU ARE FRUSTRATED ALSO YOU CANT COMPLAIN ABOUT IT. There will be no oneto listen your shit.. people will log in attend the meetings discuss the daily work and then go to lunch dinner breakfast or god knows where. But if you have any important thing to do or you need leave you have to explain every one everything because you are a junior. If you ask any senior to do anything ( no matter you know or don’t know the thing) they will ask you back to do it but they will never take responsibility. My colleagues most of the time speak in tamil no matter if I understand or not....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Offer valuable platform to learn like workday

Dislikes

Lack of direct communication with HR to report any issue Rotating roaster lead sleep deprived that too without even asking or discussing Poor managerial skills of manager lead to poor work life balance No fun friday no weekends off No team lunch No team outing No team building activities Poor work culture

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Likes

skill development, work-life balance, company culture

Dislikes

Salary, current condition where getting a new assignment when old customer contract gets completed.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance, Skill development, company culture, Promoting innovation,

Dislikes

Company should keep adjusting salary rates as per market standards, Can improve on providing job security

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Company encourages taking up certification which are paid.

Dislikes

Promotions are rare and so are hikes. Pathetic part, promotions and hike depends on office visits and rapport rather than work skills and performance. Shift hours are hectic. The company policy states employees should have a rotational shift bit the shift rotation never happens. Employees are entitled to work in the same shift for years. Sick leaves aren’t granted. Sick leaves are swapped with week off. Also it depends on manager. Pro-tip : be a manager’s pet to get minimal hikes. Planning to join Kyndryl. DON’T....Read More

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Gives importance to up skilling. Work life balance depends on the project.

Dislikes

Current transition in the organization is impacting existing employees (especially those that are in higher bands). It could help if the organization could help the existing resources to transition well into newer roles

Dislikes

No career growth if you are working under third party Payroll No cab Facility No proper office seats are available No proper food or canteen you have to buy from your own pocket In the name of cost cutting, too much work load pressure, Internal Politics and favouritism etc Hard working guys will not get any appreciation neither hike

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company is evolving and investing in Employees upskilling

Dislikes

Manager driven company. No promotions and hikes. No Work life balance. Same old higher management. Full of politics.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work from home culture and Shift Allowances

Dislikes

No HR involvement or visibility Manager driven company No skip level meetings No career path connects with either Manager or HR Promotions may take upto 5-6yrs sometimes

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I would specifically highlight Kyndryl India, as we do not get exposure to global accounts. Kyndryl India primarily focuses on building domestic clients. Your experience will largely depend on the client location and your internal management. Pros: 1. Kyndryl offers a competitive salary. 2. There are plenty of learning opportunities. If you are proactive and ambitious, managers may assign you multi-skilled roles. However, this often comes at the cost of work-life balance and lower appraisals, in exchange for gaining diverse experience. This approach is beneficial if you plan to do it for only a year or two. However, in the long run, it can negatively impact your health and overall well-being—regardless of whether you work regular hours or shifts....Read More

Dislikes

Concerns with Kyndryl India: 1. Manager-Driven Culture: Kyndryl India operates as a manager-driven company. While HR policies may look good on paper, they hold little real authority despite the company's size. Approaching HR for issues can sometimes lead to retaliation from managers, such as no promotion, increased workload pressureto push you toward resignation, fabricated low-performance reviews, verbal threats of termination, or even official email warnings. 2. High Availability Expectations: If you're in operations, management may expect you to be available at all times—even outside working hours. This stems from poor resource planning by sales and business teams, who aim to maximize profit margins by deploying minimal resources to projects. 3. Exploitation of Third-Party Vendor Employees: Senior Kyndryl managers often treat third-party vendor employees poorly. Since HR policies don’t apply to them, freshers are frequently exploited and work under extreme fear of being fired for minor mistakes. 4. Unclear Scope of Work & Client Pressure: The scope of work constantly shifts to accommodate client demands, increasing pressure on ground-level employees. Kyndryl India’s management is highly submissive to clients to maintain business and secure more projects. In some cases, managers develop personal relationships with client-side teams, ensuring their job security even if they underperform. This weak stance allows clients to take advantage of the situation. 5. Office Politics & Growth Struggles: Office politics plays a major role in career growth. Senior employees with good relationships move up easily, while junior employees struggle for promotions and appraisals. 6. Judgment Based on Availability, Not Quality: Employees are evaluated more on their availability than on the quality of their work. Since operations run with minimal staffing, managers prioritize those who are always accessible. As a result, Kyndryl’s global work-hour policies and leave policies become ineffective in India. 7. Challenges in Taking Leaves: Backup resources are scarce, making it difficult to take leave. Employees often end up working even when on sick leave. Taking planned leave for more than a week is a challenge. 8. Weekend Work & Limited Control Over Comp-Offs: You may be called in to work on your scheduled week off due to emergency activities or resource shortages. While compensatory offs are provided, they are often not on a day of your choice....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.