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iEnergizer Customer Service Associate Interview Questions, Process, and Tips

Updated 10 Jan 2025

Top iEnergizer Customer Service Associate Interview Questions and Answers

iEnergizer Customer Service Associate Interview Experiences

11 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro in english?
Round 2 - One-on-one 

(3 Questions)

  • Q1. What you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • BPO serv...

  • Answered by AI
  • Q2. Why you wanna join BPO?
  • Q3. Roles and responsibilities of customer service associate?
Round 3 - Versant 

(1 Question)

  • Q1. Basic english test (listening, speaking)
Round 4 - One-on-one 

(1 Question)

  • Q1. Will ask little bit about the process for which they are hiring you?

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Service Associate interview:
  • Women empowerment
Interview preparation tips for other job seekers - Be confident, and prepared all the question regarding BPO If you are fresher.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Work experience 

(2 Questions)

  • Q1. Question related to previous work experience
  • Q2. Related to hobbies

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - It represents a highly beneficial investment for.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself and your education
  • Ans. 

    I am a recent graduate with a Bachelor's degree in Business Administration.

    • Graduated with a Bachelor's degree in Business Administration

    • Completed internships in customer service roles

    • Participated in extracurricular activities related to communication and problem-solving

    • Received awards for academic excellence

  • Answered by AI
  • Q2. Ask for night shift

iEnergizer interview questions for designations

 Senior Customer Service Associate

 (1)

 Customer Service

 (1)

 Customer Service Associate (Csa)

 (1)

 Customer Service Executive

 (75)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (2)

 Customer Service Advisor

 (2)

 Customer Service Manager

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Education background Experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Communication skills test
Round 4 - Aptitude Test 

Basic Aptitude questions and versant

Round 5 - One-on-one 

(1 Question)

  • Q1. Why you want to join this sector
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why should i join you
  • Q3. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - your should have good pronounciation skill
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to choose this field
  • Ans. 

    I am passionate about helping others and enjoy problem-solving.

    • Enjoy interacting with people and providing assistance

    • Thrives in fast-paced environments

    • Strong communication and problem-solving skills

    • Example: I have previous experience in retail customer service where I enjoyed resolving customer issues and providing excellent service.

  • Answered by AI
  • Q2. What are your strengths
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

    • Excellent communication skills - able to effectively communicate with customers to address their needs and concerns

    • Strong problem-solving abilities - can quickly identify issues and find solutions to resolve them

    • Customer-focused - always prioritize customer satisfaction and strive to provide the b

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. What did you yesterday
  • Q3. Why you want to join BPO
Round 2 - HR 

(3 Questions)

  • Q1. What is the meaning of global warming
  • Ans. 

    Global warming refers to the long-term increase in Earth's average surface temperature due to human activities.

    • Global warming is caused by the release of greenhouse gases, such as carbon dioxide and methane, into the atmosphere.

    • These gases trap heat from the sun and cause the Earth's temperature to rise.

    • Human activities that contribute to global warming include burning fossil fuels, deforestation, and industrial proces...

  • Answered by AI
  • Q2. Where you see your self in next 5 years
  • Q3. What is your career goals

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self before the interview search details about company policy

I applied via Referral and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is difference between customer support and sales?
  • Ans. 

    Customer support focuses on assisting customers with their inquiries and issues, while sales involves promoting and selling products or services to customers.

    • Customer support involves addressing customer inquiries, concerns, and issues.

    • Sales involves promoting and selling products or services to customers.

    • Customer support aims to provide assistance and resolve problems, while sales aims to generate revenue.

    • Customer sup...

  • Answered by AI
  • Q2. Why do you want this job?
  • Q3. Tell
  • Ans. 

    I can tell you about a time when you provided exceptional customer service.

    • I once had a customer who was frustrated with a product issue

    • I listened to their concerns and empathized with their situation

    • I offered a solution that exceeded their expectations

    • The customer was grateful and left a positive review

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident while giving and interview just prepare some points and be clear whatever you are saying.

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Some random question
  • Q2. Anything random
  • Q3. How was your last weekend?
  • Q4. How was your last trip?
  • Q5. Best memory of the life

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Associate interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for iEnergizer Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Customer Service, Customer Handling, Inbound Process, International Voice Process and UK Process.
What are the top questions asked in iEnergizer Customer Service Associate interview?

Some of the top questions asked at the iEnergizer Customer Service Associate interview -

  1. What is difference between customer support and sal...read more
  2. What is the meaning of global warm...read more
  3. What you know about B...read more
How long is the iEnergizer Customer Service Associate interview process?

The duration of iEnergizer Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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iEnergizer Customer Service Associate Interview Process

based on 26 interviews

1 Interview rounds

  • HR Round
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Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Service Associate Salary
based on 280 salaries
₹1.5 L/yr - ₹5.5 L/yr
9% more than the average Customer Service Associate Salary in India
View more details

iEnergizer Customer Service Associate Reviews and Ratings

based on 456 reviews

4.7/5

Rating in categories

4.7

Skill development

4.6

Work-life balance

4.7

Salary

4.6

Job security

4.7

Company culture

4.6

Promotions

4.7

Work satisfaction

Explore 456 Reviews and Ratings
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