What is difference between customer support and sales?

Question

Accepted Answer

Customer support focuses on assisting customers with their inquiries and issues, while sales involves promoting and selling products or services to customers.

Customer support involves addressing customer inquiries, concerns, and issues.
Sales involves promoting and selling products or services to customers.
Customer support aims to provide assistance and resolve problems, while sales aims to generate revenue.
Customer support requires strong communication and problem-solving skills, while sales requires persuasive and negotiation skills.
Customer support focuses on building customer satisfaction and loyalty, while sales focuses on achieving sales targets and increasing revenue.
Examples of customer support tasks include answering customer queries, troubleshooting technical issues, and processing returns or refunds.
Examples of sales tasks include prospecting and qualifying leads, making sales calls or presentations, and closing deals.

Accepted Answer

Assistance provided by the company to their customers after their services used or any product purchased from the company is called customer service and sales is basically Selling of company products to the customer.

What is difference between customer support and sales?

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