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iEnergizer Customer Support Executive Interview Questions, Process, and Tips
Top iEnergizer Customer Support Executive Interview Questions and Answers
- Q1. What is Black Lives Matter movement?
- Q2. What is BPO & what is inbound or outbound
- Q3. What is LGBTQ community?
iEnergizer Customer Support Executive Interview Experiences
37 interviews found
Anonymous
Selected
I was interviewed in Jul 2024.
(3 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM software to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Why you left previous job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
- Q3. Asked to read our some words.
(1 Question)
- Q1. Can you provide a self-introduction?
- Ans.
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions in a timely manner
I have a strong understanding of product knowledge and troubleshooting techniques
I am proficient in using CRM systems and ticketing platforms
I have received po...
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Asked the basic Introduction
- Q2. What did you notice about our company?
Selected
I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Ability to remain calm and professional in high-pressure situations
Successfully resolved 90% of customer complaints within 24 hours
- Q2. Why you join Bpo?
- Ans.
I joined BPO to gain experience in customer support and develop my communication skills.
Opportunity to interact with diverse customers
Enhance problem-solving skills
Develop communication skills
Gain experience in handling customer queries and complaints
iEnergizer interview questions for designations
(2 Questions)
- Q1. Introduction of self.
- Q2. Be fluent.
(2 Questions)
- Q1. Versant round for second round
- Q2. Interview with team leaders
Interview Preparation Tips
Customer Support Executive Jobs at iEnergizer
aanchal bhatia
(1 Question)
- Q1. About your self
Selected
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. What is customer support?
- Ans.
Customer support is the assistance provided to customers before, during, and after purchasing a product or service.
Customer support involves addressing customer inquiries, concerns, and issues.
It includes providing information, troubleshooting, and resolving problems.
Customer support can be provided through various channels such as phone, email, chat, or in-person.
It aims to ensure customer satisfaction, build loyalty,...
- Q2. What is customer satisfaction
- Ans.
Customer satisfaction is the measure of how happy and content customers are with a product or service.
Customer satisfaction is achieved when customers' expectations are met or exceeded.
It is a subjective measure that varies from customer to customer.
Factors that contribute to customer satisfaction include product quality, customer service, and overall experience.
Customer satisfaction is often measured through surveys, ...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.
(1 Question)
- Q1. About passed experience Asked about customer service
(1 Question)
- Q1. General knowledge question
(2 Questions)
- Q1. About your self
- Q2. How was your Last weekend
- Ans.
My last weekend was relaxing and enjoyable.
Spent time with family and friends
Went for a hike in the mountains
Watched a movie at home
Tried out a new restaurant for dinner
Top trending discussions
iEnergizer Interview FAQs
The duration of iEnergizer Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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iEnergizer Interviews By Designations
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iEnergizer Customer Support Executive Interview Process
based on 56 interviews
3 Interview rounds
- HR Round
- One-on-one Round - 1
- One-on-one Round - 2
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iEnergizer Customer Support Executive Reviews and Ratings
based on 903 reviews
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