iEnergizer Customer Support Associate Interview Questions and Answers

Q1. Why do you want to join bpo
Ans. 
I want to join a BPO to leverage my communication skills, help customers, and grow in a dynamic environment.
• I enjoy problem-solving and helping others, which aligns perfectly with customer support roles.

• Working in a BPO allows me to develop my communication skills further, as I will interact with diverse customers.

• The fast-paced environment of a BPO excites me, as it offers opportunities for continuous learning and gro...read more
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Q2. How you got reference of i
Ans. 
I learned about this opportunity through a friend who works at the company and recommended I apply for the role.
• A friend who is currently employed at the company informed me about the opening.

• I regularly check job boards and company websites for openings, and this position caught my eye.

• I attended a career fair where I spoke with a company representative who encouraged me to apply.

• Networking events have helped me conne...read more
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English verbal and non verbal test

Q1. Tell me about yourself ?
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Q2. What did you do yesterday?
Ans. 
Yesterday, I focused on enhancing my customer service skills and resolving client inquiries efficiently.
• Reviewed customer feedback to identify areas for improvement.

• Participated in a training session on effective communication techniques.

• Handled several customer inquiries via email and phone, ensuring timely responses.

• Collaborated with team members to share best practices for resolving common issues.
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Q1. What was your work in your previous company ?
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Q2. Where were the KPI's
Ans. 
KPI's were used to measure performance and track progress in customer support.
• KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

• They help track progress towards goals and identify areas for improvement.

• Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N...read more
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Speaking and listening test

Q1. How do you handle pressure at your work ?
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Q1. Tell me about yourself?
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Q2. How do you deal with angry customer?
Ans. 
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Work towards finding a solution to address the customer's issue

• Offer alternatives or escalate to a supervisor if necessary
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Assisting customers with inquiries, complaints, and technical issues

• Providing product information and troubleshooting guidance

• Resolving billing and payment issues

• Ensuring customer satisfaction and retention

• Handling escalations and complaints professionally

• Offering proactive support an...read more
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Q1. Tell me about yourself
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Q2. Why you want to join BPO?
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Q3. Tell me about the climate conditions of today?
Ans. 
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
• Sunny weather with clear skies

• Slight breeze noticeable

• Temperature in the mid-70s

• Low humidity levels
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Q4. Why you want to switch your profile?
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