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HGS Call Center Representative Interview Questions and Answers for Freshers

Updated 28 Oct 2023

HGS Call Center Representative Interview Experiences for Freshers

1 interview found

Call Center Representative Interview Questions & Answers

user image Anonymous

posted on 28 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Where is your current location?
    • Add your answer
Round 3 - assessment test 

(1 Question)

  • Q1. Complete all timed test questions within an hour
    • Add your answer
Round 4 - Interview 

(1 Question)

  • Q1. Tell me about your past job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your homework and research about the company and hiring process before applying to the job you chose, understand their culture and expectation.

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Call Center Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 21 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe xyz in your words.
    • Add your answer
  • Q2. Write about xyz in your own words.
  • Ans. 

    XYZ is a software tool used for managing customer interactions in a call center setting.

    • XYZ helps streamline communication between customers and call center agents.

    • It allows for tracking customer inquiries, resolving issues, and providing support.

    • The software may include features like call routing, call recording, and performance analytics.

    • Answered by AI
    Add your answer

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. What is empathy and sympathy?
  • Ans. 

    Empathy is the ability to understand and share the feelings of another, while sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters.

    • Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

    • Sympathy is feeling sorry for someone's situation without necessarily understanding or experiencing their emotions.

    • Empathy is more about connecting wi...

    • Answered by AI
    Add your answer
  • Q3. Where do you see yourself after 5 year?
    • Add your answer
  • Q4. How will you handle aggressive customer?
  • Ans. 

    I will remain calm, listen actively, empathize with the customer, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's situation

    • Avoid escalating the situation by maintaining a professional tone

    • Offer solutions or escalate to a supervisor if necessary

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Contact Center Associate interview:
  • Women
  • Social Media
  • Travel
Interview preparation tips for other job seekers - Just be confident

Call Center Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 24 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Introducing your self and why you want to to job and why you left previous job

Round 3 - Assignment 

The give assignment to do before selection

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident when you talking to the hr make eye to eye contact

Call Center Executive Interview Questions & Answers

WNS user image Anonymous

posted on 2 Feb 2022

I applied via Company Website and was interviewed in Jan 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your strengths and weaknesses?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
  • Q5. I have completed in m.com
    • Add your answer
Round 3 - Coding Test 
Round 4 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 5 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - I have a fresher in a job sarchingy

Call Center Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Call Center Executive interview:
  • HR
  • Telecalling
  • call center
Interview preparation tips for other job seekers - Call centre executive and HR caller

Call Center Agent Interview Questions & Answers

Teleperformance user image Anonymous

posted on 2 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Where did yourself within the next 5 years ?
    • Add your answer

Call Center Agent Interview Questions & Answers

Concentrix Corporation user image Neetam Hora

posted on 10 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join BPO?
    • Add your answer
  • Q2. Why do u want to switch from teaching to a BPO?
    • Add your answer
  • Q3. Will you be fine with the rotational shifts?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and speak the truth...

Call Center Agent Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 May 2021

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. A normal interview like introduction, then any knowledge about job and so on
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Call Center Agent Interview Questions & Answers

iEnergizer user image Anonymous

posted on 20 May 2021

I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself? What you have done yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident will presenting your answer
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Call Center Representative interview for freshers?
HGS interview process for freshers usually has 4 rounds. The most common rounds in the HGS interview process for freshers are Resume Shortlist and HR.

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