Concentrix Corporation Contact Center Associate Interview Questions and Answers

Q1. Why do you want to work here
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Q2. Tell me something about your self
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Q3. What was your job role and key responsibilities in your previous organisation
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Versant round on laptop

Q1. Video call with team leader in nectar process
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Q2. Checking thought process
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Q3. Asking will you take leaves in upcoming time
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Q1. Tell me something about yourself
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Q2. Tell me something about your yesterday schedule
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Q3. Tell me about your last birthday celebration
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Q1. Tell me about your self?
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Q2. What is empathy and sympathy?
Ans. 
Empathy is the ability to understand and share the feelings of another, while sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters.
• Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

• Sympathy is feeling sorry for someone's situation without necessarily understanding or experiencing their emotions.

• Empathy is more about connecting wi...read more
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Q3. Where do you see yourself after 5 year?
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Q4. How will you handle aggressive customer?
Ans. 
I will remain calm, listen actively, empathize with the customer, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Avoid escalating the situation by maintaining a professional tone

• Offer solutions or escalate to a supervisor if necessary
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Amcat test of 30-40mins