HSBC Group Contact Center Associate Interview Questions and Answers

Communication skills

Q1. Why do you want to work with us
Ans. 
I want to work with you because of your reputation for excellent customer service and the opportunity to develop my skills in a fast-paced and dynamic environment.
• I am impressed by your company's reputation for providing excellent customer service.

• I am excited about the opportunity to work in a fast-paced and dynamic environment.

• I believe working with you will allow me to develop my skills and grow professionally.

• I am ...read more
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Troubleshooting steps to the respective customer of HSBC bank.

Selecting the best of the best answers amongst the multiple choice.

Q1. Describe the situation when someone used your computer without informing you?
Ans. 
I was frustrated when someone used my computer without informing me.
• I discovered that someone had used my computer without my knowledge.

• I felt frustrated and violated because my personal space was invaded.

• I confronted the person and asked them why they used my computer without informing me.

• I emphasized the importance of respecting personal boundaries and seeking permission before using someone else's belongings.

• I took ...read more
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