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HDFC Bank Customer Service Executive Interview Questions and Answers for Experienced

Updated 2 Apr 2025

HDFC Bank Customer Service Executive Interview Experiences for Experienced

4 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Dec 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About self name Village
  • Ans. My name is Jyoti I'm live in Aurangabad
    • Answered Anonymously
    Add your answer
  • Q2. Any experience banking
  • Ans. 

    Yes

    • Worked as a Customer Service Representative at XYZ Bank for 2 years

    • Handled various banking inquiries and resolved customer issues

    • Assisted customers with account management, transactions, and online banking

    • Provided information on banking products and services

    • Processed loan applications and credit card requests

    • Collaborated with other departments to ensure smooth banking operations

    • Answered by AI
    Add your answer
  • Q3. 4 years experience
    • Add your answer
Round 3 - HR 

(4 Questions)

  • Q1. Aap ke family main kon hai
    • Add your answer
  • Q2. Main or mere husband
    • Add your answer
  • Q3. Are you interested
    • Add your answer
  • Q4. Yes I'm interested
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 15 Feb 2022

I applied via LinkedIn and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Checking the IQ level by conducting that

Round 3 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. Why are you looking for a change?
    • Add your answer
  • Q3. What are your salary expectations?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
  • Q5. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Service Executive interview:
  • Quality Assurance
Interview preparation tips for other job seekers - To all my job seeker please stay confident have faith in yourself give your best.

Customer Service Executive Interview Questions Asked at Other Companies for Experienced

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Q1. 3. What do you mean by Customer service? What is BPO?
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Q2. What do you know about ecommerce?
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Q3. What are the benefits of using ecommerce services rather than goi ... read more
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asked in Flipkart
Q4. What do you understand by the name customer service
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Q5. Why you want to join teleperformance ?
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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 8 May 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About Qualification
    • Add your answer
  • Q3. Known languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

What people are saying about HDFC Bank

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yoyoyo
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4d
works at
HDFC Bank
Need suggestion for betterment
I am 32, having experience of 7 years in working capital vertical, have been stuck in my present job due to family issues. It is really difficult for me to relocate to any other city and I am not getting enough response in my present location in the same vertical in other companies. Salary is really low (Present CTC is 4.01 L) and struggling to survive in daily life expenses. Kindly suggest.
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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 10 Apr 2021

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.

HDFC Bank interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (1)

 Customer Service Officer

 (2)

 Customer Care Executive

 (17)

 Customer experience Executive

 (3)

 Customer Support Executive

 (2)

 Customer Service Branch Banking Officer

 (1)

 Customer Care

 (1)

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 25 Dec 2020

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
    • Add your answer
  • Q2. 2. Qualifications
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 9 Sep 2020

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 11 Dec 2022

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
    • Add your answer
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Khushi Saini

posted on 1 Sep 2020

I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my background n related to the sales service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always have confidence, try to talk in a very fluent English and cut to cut way of talking
More about working at HDFC Bank
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HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Customer Service Executive interview for experienced candidates?
HDFC Bank interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the HDFC Bank interview process for experienced candidates are Resume Shortlist, HR and Aptitude Test.
How to prepare for HDFC Bank Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HDFC Bank. The most common topics and skills that interviewers at HDFC Bank expect are Telecalling, Bpo Voice, Customer Service, Domestic BPO and Inbound Calls.
What are the top questions asked in HDFC Bank Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the HDFC Bank Customer Service Executive interview for experienced candidates -

  1. Any experience bank...read more
  2. Can you fulfill the target with the given t...read more
  3. Aap ke family main kon ...read more

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HDFC Bank Interviews By Designations

Interview Questions for Popular Designations

HDFC Bank Customer Service Executive Interview Process for Experienced

based on 2 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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HDFC Bank Customer Service Executive Salary
based on 322 salaries
₹0.9 L/yr - ₹4.5 L/yr
7% less than the average Customer Service Executive Salary in India
View more details

HDFC Bank Customer Service Executive Reviews and Ratings

based on 94 reviews

3.6/5

Rating in categories

3.5

Skill development

3.1

Work-life balance

3.4

Salary

3.5

Job security

3.1

Company culture

2.8

Promotions

3.2

Work satisfaction

Explore 94 Reviews and Ratings
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