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Globiva Team Lead Operations Interview Questions and Answers for Experienced
Globiva Team Lead Operations Interview Experiences for Experienced
1 interview found
Anonymous
Interview Questionnaire
1 Question
- Q1. How do manage the shrinkage
- Ans.
Shrinkage can be managed by implementing effective inventory control measures and conducting regular audits.
Implementing strict inventory control measures to prevent theft and loss
Conducting regular audits to identify and address any discrepancies
Training employees on the importance of shrinkage management
Using technology such as CCTV cameras and electronic article surveillance (EAS) systems
Analyzing data to identify p...
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
I applied via Company Website and was interviewed before Sep 2021. There were 4 interview rounds.
(1 Question)
- Q1. Go through your resume.
- Ans.
I have experience in operations management and team leadership.
Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets
Implemented process improvements resulting in a 20% increase in efficiency
Developed and implemented training programs for new hires
Led cross-functional projects to streamline operations and reduce costs
Grammatical / Logical / Mathematical questions.
(4 Questions)
- Q1. This is Manager Round.
- Q2. What is records retrieval?
- Ans.
Records retrieval is the process of obtaining documents or information from a source.
It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.
Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.
The process may involve filling out forms, paying fees, and following specific procedures to o...
- Q3. Do you know about Legal Firms and their practices?
- Ans.
Yes, legal firms are organizations that provide legal services to individuals and businesses.
Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.
They may specialize in a particular area of law or offer a broad range of services.
Legal firms may have multiple offices and employ a large number of lawyers and support staff.
They may also work with other professionals ...
- Q4. What was your previous experience?
- Ans.
I have 5 years of experience in operations management, leading teams and optimizing processes.
Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets
Implemented process improvements that resulted in a 20% increase in efficiency
Collaborated with cross-functional teams to streamline operations and reduce costs
Developed and implemented training programs to enhance team members' skills
Utili...
Interview Preparation Tips
- Communication Skills
- Knowledge Management
- Information Retrieval
- Health Insurance
I applied via Job Fair and was interviewed before Aug 2021. There were 2 interview rounds.
My self, my job location and which company I am working right now and my salary package
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about the basic medications. The category of the drug, and some classification of drugs.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
(2 Questions)
- Q1. Questions about various common diseases like asthma, CVS diseases like hypertension, angina, diabetes- drugs and insulin, endocrine disorders etc.
- Q2. Write an essay on some common diseases like asthma, hypertension etc.
(1 Question)
- Q1. Listen to the audio and summarize the information category-wise in the chief complaint, HPI, ROS, physical exam, treatment etc.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Hypertension drug, diabetics drug, about ur self, how long u stay, stomach part
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.
Logical questions related to healthcare. Human anatomy questions.
(2 Questions)
- Q1. Just like every HR tell us about yourself?
- Q2. If it is for data management then any question related to healthcare.
Interview Preparation Tips
- Human anatomy
- General Medicine
- Microbiology
Selected
I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.
Be good in any of the topic related to your life
Good English grammar skills required to clear this round
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Globiva Team Lead Operations Reviews and Ratings
based on 29 reviews
Rating in categories
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Associate
540
salaries
|  ₹1.1 L/yr - ₹5 L/yr |
|
Customer Service Executive
250
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
|
Quality Analyst
244
salaries
| ₹1.5 L/yr - ₹4.8 L/yr |
|
Team Lead
218
salaries
| ₹2 L/yr - ₹6.3 L/yr |
|
Customer Care Executive
203
salaries
| ₹1.2 L/yr - ₹4.4 L/yr |
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