Globiva Team Lead Operations Interview Questions and Answers

Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Go through your resume.
Ans. 
I have experience in operations management and team leadership.
• Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets

• Implemented process improvements resulting in a 20% increase in efficiency

• Developed and implemented training programs for new hires

• Led cross-functional projects to streamline operations and reduce costs
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Grammatical / Logical / Mathematical questions.

Q1. This is Manager Round.
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Q2. What is records retrieval?
Ans. 
Records retrieval is the process of obtaining documents or information from a source.
• It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.

• Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.

• The process may involve filling out forms, paying fees, and following specific procedures to o...read more
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Q3. Do you know about Legal Firms and their practices?
Ans. 
Yes, legal firms are organizations that provide legal services to individuals and businesses.
• Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.

• They may specialize in a particular area of law or offer a broad range of services.

• Legal firms may have multiple offices and employ a large number of lawyers and support staff.

• They may also work with other professionals ...read more
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Q4. What was your previous experience?
Ans. 
I have 5 years of experience in operations management, leading teams and optimizing processes.
• Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets

• Implemented process improvements that resulted in a 20% increase in efficiency

• Collaborated with cross-functional teams to streamline operations and reduce costs

• Developed and implemented training programs to enhance team members' skills

• Utili...read more
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My self, my job location and which company I am working right now and my salary package

Q1. Questions about various common diseases like asthma, CVS diseases like hypertension, angina, diabetes- drugs and insulin, endocrine disorders etc.
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Q2. Write an essay on some common diseases like asthma, hypertension etc.
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Q1. Listen to the audio and summarize the information category-wise in the chief complaint, HPI, ROS, physical exam, treatment etc.
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Easy aptitude test with basic concentration differently we can clear the exam

Resources pro management conducted 2nd round it is virtually we go there and attend the exams they exam about one topic we need to write it and type it.

Logical puzzle questions

MVR training, explain the motor vehicle after the text will be there

Insurance purpose assignment

There will be 3 rounds of interview. 1st round is easy i.e aptitude, 2nd round took 6 days which was difficult, as we should not make any errors on the last day, well I didn't pass , and the last round is hr