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Globiva Team Lead Operations Interview Questions and Answers
Globiva Team Lead Operations Interview Experiences
1 interview found
Interview Questionnaire
1 Question
- Q1. How do manage the shrinkage
- Ans.
Shrinkage can be managed by implementing effective inventory control measures and conducting regular audits.
Implementing strict inventory control measures to prevent theft and loss
Conducting regular audits to identify and address any discrepancies
Training employees on the importance of shrinkage management
Using technology such as CCTV cameras and electronic article surveillance (EAS) systems
Analyzing data to identify p...
Top trending discussions
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Sandip Adhani
I applied via Company Website and was interviewed before Sep 2021. There were 4 interview rounds.
(1 Question)
- Q1. Go through your resume.
- Ans.
I have experience in operations management and team leadership.
Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets
Implemented process improvements resulting in a 20% increase in efficiency
Developed and implemented training programs for new hires
Led cross-functional projects to streamline operations and reduce costs
Grammatical / Logical / Mathematical questions.
(4 Questions)
- Q1. This is Manager Round.
- Q2. What is records retrieval?
- Ans.
Records retrieval is the process of obtaining documents or information from a source.
It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.
Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.
The process may involve filling out forms, paying fees, and following specific procedures to o...
- Q3. Do you know about Legal Firms and their practices?
- Ans.
Yes, legal firms are organizations that provide legal services to individuals and businesses.
Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.
They may specialize in a particular area of law or offer a broad range of services.
Legal firms may have multiple offices and employ a large number of lawyers and support staff.
They may also work with other professionals ...
- Q4. What was your previous experience?
- Ans.
I have 5 years of experience in operations management, leading teams and optimizing processes.
Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets
Implemented process improvements that resulted in a 20% increase in efficiency
Collaborated with cross-functional teams to streamline operations and reduce costs
Developed and implemented training programs to enhance team members' skills
Utili...
Interview Preparation Tips
- Communication Skills
- Knowledge Management
- Information Retrieval
- Health Insurance
Team Lead Operations Interview Questions & Answers
Epicenter Technologies
Anonymous
posted on 27 Apr 2021
Interview Questionnaire
1 Question
- Q1. All about people management and SLA Management
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic about quality
- Q2. Intro and experiences
(1 Question)
- Q1. Basic about quality. As interviewer themselves are not more knowledgeable
Interview Preparation Tips
Associate Team Member Interview Questions & Answers
SLK Global Services
Anonymous
posted on 25 Feb 2024
(5 Questions)
- Q1. Why we are going to join you
- Q2. Expectation sallary
- Q3. Explain your work experience
- Q4. About hobbies and how you adjust your time for hobbies
- Q5. How can you maintain your work life
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
I applied via Company Website and was interviewed before Sep 2021. There were 4 interview rounds.
(1 Question)
- Q1. Go through your resume.
- Ans.
I have experience in operations management and team leadership.
Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets
Implemented process improvements resulting in a 20% increase in efficiency
Developed and implemented training programs for new hires
Led cross-functional projects to streamline operations and reduce costs
Grammatical / Logical / Mathematical questions.
(4 Questions)
- Q1. This is Manager Round.
- Q2. What is records retrieval?
- Ans.
Records retrieval is the process of obtaining documents or information from a source.
It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.
Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.
The process may involve filling out forms, paying fees, and following specific procedures to o...
- Q3. Do you know about Legal Firms and their practices?
- Ans.
Yes, legal firms are organizations that provide legal services to individuals and businesses.
Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.
They may specialize in a particular area of law or offer a broad range of services.
Legal firms may have multiple offices and employ a large number of lawyers and support staff.
They may also work with other professionals ...
- Q4. What was your previous experience?
- Ans.
I have 5 years of experience in operations management, leading teams and optimizing processes.
Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets
Implemented process improvements that resulted in a 20% increase in efficiency
Collaborated with cross-functional teams to streamline operations and reduce costs
Developed and implemented training programs to enhance team members' skills
Utili...
Interview Preparation Tips
- Communication Skills
- Knowledge Management
- Information Retrieval
- Health Insurance
Team Lead Operations Interview Questions & Answers
Epicenter Technologies
Anonymous
posted on 27 Apr 2021
Interview Questionnaire
1 Question
- Q1. All about people management and SLA Management
Associate Team Member Interview Questions & Answers
SLK Global Services
Anonymous
posted on 22 Feb 2024
Selected
I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Self introduction.my working experience.and about the company.
- Q2. About joining.when I ll be able to join..I said immediately I can join.
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Globiva Interviews By Designations
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Globiva Team Lead Operations Interview Process
based on 1 interview
Interview experience
Team Lead Operations Interview Questions from Similar Companies
Globiva Team Lead Operations Reviews and Ratings
based on 26 reviews
Rating in categories
|
Associate
501
salaries
|  ₹1.1 L/yr - ₹5 L/yr |
|
Quality Analyst
247
salaries
| ₹1.6 L/yr - ₹5 L/yr |
|
Customer Service Executive
224
salaries
| ₹1.1 L/yr - ₹4.2 L/yr |
|
Team Lead
220
salaries
| ₹2.2 L/yr - ₹6 L/yr |
|
Customer Care Executive
192
salaries
| ₹1 L/yr - ₹4.4 L/yr |
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