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Genpact Technical Support Associate Interview Questions and Answers for Freshers

Updated 16 Mar 2022

Genpact Technical Support Associate Interview Experiences for Freshers

1 interview found

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be interactive, and active responding

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions just to check communication.
  • Q2. Sometimes may ask to write about the given topic in paper.
Round 2 - Technical 

(3 Questions)

  • Q1. Why Tech Mahindra?
  • Ans. 

    Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.

    • Tech Mahindra has a strong reputation in the technology industry

    • The company offers opportunities for professional growth and development

    • Tech Mahindra values its employees and provides a supportive work environment

  • Answered by AI
  • Q2. Why chose this role?
  • Ans. 

    I chose this role because of my passion for technology and helping others troubleshoot technical issues.

    • Passion for technology and troubleshooting

    • Enjoy helping others

    • Opportunity for growth and learning in the tech field

  • Answered by AI
  • Q3. Maybe some technical questions like what is internet, wifi, or related to process they are selecting.
Round 3 - Typing Test 

(1 Question)

  • Q1. Very easy need to type 35 wpm with 85% accuracy and they give many attempts, very easy
Round 4 - Chat simulation 

(1 Question)

  • Q1. Easy but 3 attempts will be given to clear it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and if you clear ops round (2nd round) enough rest 2 are very easy and all who cleared ops will get job.

I applied via Recruitment Consulltant and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basics of computer, about how to reset password, internet connections etc

Interview Preparation Tips

Interview preparation tips for other job seekers - All you need is excellent communication skills and talk to the point.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company

Round 1 - Group Discussion 

Talk about one of three topics for 2 mins

Round 2 - Technical 

(2 Questions)

  • Q1. What is DHCP and why do we use it what is dns How does DHCP work in a network What is the role of a router What is a gateway How to boot into safemode
  • Ans. 

    DHCP is a network protocol that automatically assigns IP addresses to devices, DNS translates domain names to IP addresses, routers connect networks, gateways connect networks with different protocols, booting into safe mode allows troubleshooting.

    • DHCP automatically assigns IP addresses to devices on a network

    • DNS translates domain names to IP addresses for easier access

    • Routers connect different networks together to ena...

  • Answered by AI
  • Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps restarting. Steps to resolve how to...
  • Ans. 

    IP address is a unique identifier assigned to each device connected to a network. Classes of IP include A, B, C, D, and E. Workgroup and domain are network organization structures. BSOD is Blue Screen of Death.

    • IP address is a unique numerical label assigned to each device on a network

    • Classes of IP include A, B, C, D, and E with different ranges of addresses

    • Workgroup is a peer-to-peer network where each computer has its...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for DXC Technology Technical Support Engineer interview:
  • Troubleshooting
  • A+
  • N+
Interview preparation tips for other job seekers - Prepare well, practice self-intro and roles and responsibilities, be on time. Good LUCK!!!

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Write shell script for palindrome
  • Ans. 

    Shell script to check if a string is a palindrome

    • Use a for loop to iterate through the characters of the string

    • Compare the characters from the start and end of the string to check for palindrome

    • Use a conditional statement to determine if the string is a palindrome or not

  • Answered by AI
  • Q2. Explain OOPs concept
  • Ans. 

    OOPs (Object-Oriented Programming) is a programming paradigm based on the concept of objects, which can contain data in the form of fields and code in the form of procedures.

    • OOPs focuses on creating reusable code by organizing it into objects

    • It involves concepts like classes, objects, inheritance, polymorphism, and encapsulation

    • Example: Inheritance allows a class to inherit properties and behavior from another class

  • Answered by AI
  • Q3. Write sql query to display even records
  • Ans. 

    Use SQL query with modulo operator to display even records

    • Use modulo operator (%) to filter even records

    • Add a WHERE clause with row number condition

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why should we hire you
  • Q2. What do you know about CGO
  • Ans. 

    CGO stands for C Go, a compiler for the Go programming language that translates Go code into C code.

    • CGO allows Go code to call C code and vice versa

    • It is commonly used for interfacing Go code with existing C libraries

    • CGO enables Go programs to use platform-specific functionality not available in Go standard library

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Describe your work.
  • Q2. Questions regarding service now and apica.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to crack.

Interview Questionnaire 

1 Question

  • Q1. They ask what you wrote in resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Good in interview, try to answer number of questions and don't be so tensed.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about your self??
  • Q2. Tell something about the last movie u have seen??
  • Q3. Why u don't complete ur M. Sc?
  • Q4. Why should we hire u??
  • Q5. Tell me about your strength??
  • Q6. Why u choose this job profile??

Interview Preparation Tips

Round: Test
Experience: My experience for this test was Challenging and strenuous. Unlike every normal person even i was distress. Though I was prepared as per the requisite. Still there was feeling of nervousness all over my head.
Next morning, me many of my fellow mates we were preparing for the test and frankly i didn't knew what to study distinct that i was confident and attempted my test with conviction. The main important advice i can give is always be CONFIDENT in whatever your doing.
Tips: Before answering the question, think of a specific example of a past situation that answers the question given. Provide a clear but concise description of the situation, explain how you handled the situation, and describe the results. By focusing on one specific example, hopefully answer will be succinct and on topic.
Duration: 30 minutes
Total Questions: 30

General Tips: Ask yourself, “What’s the worst that could happen?” Too often, we place excess importance on potential problems. We all have a certain amount of energy so let’s apply it to creating extraordinary relationships, advancing our careers and meeting our goals INSTEAD of wasting that energy worrying. Take action on what you have control over and minimize risks for what you don’t. Then invest your energy wisely.
Skill Tips: Remember that you lose out on 100% of the opportunities that you never go for. To get what you want, ask for it. I fully believe that if I ask enough people for whatever I want, I can get it. This is not necessarily true and yet it’s a useful belief. As you think about your goals and what you are striving for, how effective would it be for you to believe that all the people out there want to help you if you only ask? Whether that is true or not in the “real world” does not matter. If you find that belief empowering, I invite you to adopt it as your own.
Skills: Hardwork, punctuality, ability to work in a team, Time Management, Ability To Cope Up With Stress, 1)communication
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation would be "Take a daily step outside our comfort zone".

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Genpact Interview FAQs

How many rounds are there in Genpact Technical Support Associate interview for freshers?
Genpact interview process for freshers usually has 2 rounds. The most common rounds in the Genpact interview process for freshers are Resume Shortlist and Aptitude Test.
How to prepare for Genpact Technical Support Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Technical Support, Customer Focus, Desktop Administration, Desktop Support and IT Helpdesk.
What are the top questions asked in Genpact Technical Support Associate interview for freshers?

Some of the top questions asked at the Genpact Technical Support Associate interview for freshers -

  1. Listen and speak kind of questio...read more
  2. Read and speak kind of questio...read more
  3. English grammar questi...read more

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Genpact Technical Support Associate Salary
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₹1.1 L/yr - ₹5 L/yr
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Genpact Technical Support Associate Reviews and Ratings

based on 6 reviews

3.9/5

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3.7

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4.0

Work-Life balance

3.2

Salary & Benefits

4.0

Job Security

3.8

Company culture

3.6

Promotions/Appraisal

3.6

Work Satisfaction

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