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IBM Technical Support Associate Interview Questions and Answers
IBM Technical Support Associate Interview Experiences
3 interviews found
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 4 interview rounds.
Topic- Mumbai , time - 2min
(1 Question)
- Q1. Command to get ip address how to change wallpaper on windows
- Ans.
To get IP address, use 'ipconfig' command. To change wallpaper on Windows, right-click on desktop, select 'Personalize', then choose a new wallpaper.
To get IP address, open Command Prompt and type 'ipconfig'
To change wallpaper on Windows, right-click on desktop
Select 'Personalize' from the menu
Choose a new wallpaper from the options
(1 Question)
- Q1. Test my english and sounds of pronunciation
(1 Question)
- Q1. About self , salary discussion , location details
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
60 min mcq test round online
(1 Question)
- Q1. Java core advance
I applied via Recruitment Consulltant and was interviewed in Sep 2021. There was 1 interview round.
(1 Question)
- Q1. Basics of computer, about how to reset password, internet connections etc
Interview Preparation Tips
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Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2025
Selected
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Can you please introduce yourself?
- Ans.
I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.
Experienced in resolving technical issues for customers
Skilled in providing excellent customer service
Proficient in troubleshooting software and hardware problems
- Q2. Are you comfortable speaking in English?
- Ans.
Yes, I am comfortable speaking in English.
Fluent in English
Comfortable communicating in English
Have experience speaking English in previous roles
(2 Questions)
- Q1. Do you have knowledge of unix ?
- Ans.
Yes, I have knowledge of Unix operating system.
Familiar with Unix commands and shell scripting
Experience in working with Unix-based systems
Knowledge of file systems, processes, permissions, and networking in Unix
Proficient in using tools like grep, sed, awk, etc. in Unix environment
- Q2. Questions Based on unix commands.
(2 Questions)
- Q1. How was your technical round?
- Ans.
My technical round went well. I was able to showcase my knowledge and skills effectively.
Demonstrated proficiency in troubleshooting technical issues
Provided detailed explanations for my problem-solving approach
Highlighted relevant experience and certifications
Received positive feedback from the interviewer
- Q2. What are your expectations from our company?
- Ans.
I expect a supportive work environment, opportunities for growth, and a strong team dynamic.
Supportive work environment
Opportunities for growth
Strong team dynamic
Interview Preparation Tips
- MySQL
- Unix Shell Scripting
I applied via Company Website and was interviewed in Dec 2024. There were 2 interview rounds.
It was moderate and there was 1 program
(2 Questions)
- Q1. Introduce yourself?
- Q2. WHy should we hire you?
Interview Preparation Tips
(1 Question)
- Q1. About Application development in service now
Interview Preparation Tips
Sohail Aqtar
I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Listen and speak kind of questions.
- Q2. Read and speak kind of questions.
- Q3. English grammar questions
(3 Questions)
- Q1. Tell me about yourself
- Ans.
I am a Technical Support Associate with experience in troubleshooting software and hardware issues.
Experienced in providing technical assistance to customers via phone, email, and chat
Proficient in diagnosing and resolving software and hardware problems
Skilled in explaining technical concepts to non-technical individuals
Familiar with various operating systems and software applications
Strong problem-solving and communic
- Q2. Questions based on your answers
- Q3. Why you have choosen genpact for your career
- Ans.
I have chosen Genpact for my career because of its reputation as a leading global company in the field of technical support.
Genpact has a strong track record of providing excellent technical support services to clients worldwide.
The company offers a wide range of opportunities for career growth and development.
Genpact has a collaborative and inclusive work culture that values teamwork and innovation.
The company provide...
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Advance advanced troubleshooting for printer, laptop , Desktop, and all network device's.
- Ans.
Advanced troubleshooting for printers, laptops, desktops, and network devices.
Start by identifying the issue and gathering information about the device and its configuration.
Check for any error messages or warning signs.
Verify that the device is properly connected to the network and has the correct settings.
Try restarting the device or resetting it to its default settings.
Check for any software or driver updates that m...
Skills evaluated in this interview
Technical Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 24 Aug 2024
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Basic questions just to check communication.
- Q2. Sometimes may ask to write about the given topic in paper.
(3 Questions)
- Q1. Why Tech Mahindra?
- Ans.
Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.
Tech Mahindra has a strong reputation in the technology industry
The company offers opportunities for professional growth and development
Tech Mahindra values its employees and provides a supportive work environment
- Q2. Why chose this role?
- Ans.
I chose this role because of my passion for technology and helping others troubleshoot technical issues.
Passion for technology and troubleshooting
Enjoy helping others
Opportunity for growth and learning in the tech field
- Q3. Maybe some technical questions like what is internet, wifi, or related to process they are selecting.
(1 Question)
- Q1. Very easy need to type 35 wpm with 85% accuracy and they give many attempts, very easy
(1 Question)
- Q1. Easy but 3 attempts will be given to clear it.
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed before Oct 2023. There were 3 interview rounds.
Aptitude test is very difficult and mostly asking coding related questions
(2 Questions)
- Q1. Tell me about yourself
- Q2. Object oriented programming
(2 Questions)
- Q1. Strength and weakness
- Q2. Are you willing to work in rotational shift and ready to reallocate
- Ans.
Yes, I am willing to work in rotational shifts and ready to reallocate.
I am flexible and adaptable to different work schedules.
I understand the importance of being available when needed.
I have previous experience working in rotational shifts.
I am open to relocating for the right opportunity.
Interview Preparation Tips
- Programming
- Communication Skills
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IBM Technical Support Associate Reviews and Ratings
based on 49 reviews
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