5 IBM Technical Support Associate Interview Questions & Answers | Complete Prep Guide 2025

IBM Technical Support Associate Interview Experiences

3 interviews found

Technical Support Associate Interview Questions & Answers

R Krishna

posted on 14 May 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before May 2023. There were 4 interview rounds.

Skills evaluated in this interview

Technical Support Associate Interview Questions & Answers

Anonymous

posted on 23 Apr 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Technical Support Associate Interview Questions & Answers

Anonymous

posted on 17 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Sep 2021. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - All you need is excellent communication skills and talk to the point.

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Interview questions from similar companies

Technical Support Associate Interview Questions & Answers

Tech Mahindra

anusha tadi

posted on 2 Feb 2018

I applied via Campus Placement and was interviewed before Feb 2017. There were 5 interview rounds.

Interview Questionnaire

3 Questions

Q1. This was done over phone. About few technical questions and how long I am going to stay in the company.

Add your answer

Q2. About the IP address

Add your answer

Q3. How to ping the IP address

Ans.

To ping an IP address, open command prompt and type 'ping' followed by the IP address.

Open command prompt
Type 'ping' followed by the IP address
Press enter
Wait for the response
Example: ping 192.168.1.1

Answered by AI

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Interview Preparation Tips

Round: Self introduction
Experience: It is a person to person round. Where I was asked to speak about myself.

Round: Just a minute
Experience: I was asked about few topics randomly and I need to speak on it for at least 2 or 3 mins.
For eg. Speak about railways.

General Tips: It is easy to get thorough it. All you need to focus on your communication skills and knowledge about the computer over Internet.
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
College Name: Raghu institute of technology

Skills evaluated in this interview

Technical Support Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 14 May 2018

I applied via Approached by Company and was interviewed in Sep 2017. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. Tell about yourself?

Ans.

I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.

Experienced in providing technical support to customers over the phone and via email
Skilled in troubleshooting hardware and software issues
Excellent communication and problem-solving skills
Familiar with ticketing systems and remote desktop tools
Certified in ITIL Foundation

Answered by AI

Add your answer

Q2. Pronounce the words like , vision , treasure , measure , pleasure , asia etc

Add your answer

Q3. Speak on a topic " demonetization " for 5 minutes

Ans.

Demonetization refers to the act of stripping a currency unit of its status as legal tender.

Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.
It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.
Demonetization can have both positive and negative impacts on the economy, depending on its implementation...

Answered by AI

Add your answer

Q4. Tell us one thing that you want to change in yourself

Ans.

I want to improve my time management skills

Prioritize tasks based on importance and deadlines
Use tools like calendars and to-do lists to stay organized
Practice setting realistic goals and deadlines for myself

Answered by AI

Add your answer

Interview Preparation Tips

Round: Test
Experience: Technical aptitude test , language aptitude test

General Tips: You just need good communication skills.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

Senior Associate Interview Questions & Answers

Wipro

Anonymous

posted on 24 Mar 2018

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

Senior Associate Interview Questions & Answers

LTIMindtree

Anonymous

posted on 22 May 2020

I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Self Introduction and Technical Knowledge about my work.

Add your answer

Q2. Situation Handling ability and Inter communication skills

Add your answer

Q3. Software skills and inter personal skills

Add your answer

Q4. Other aptitudes about the working environment

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your appearance and gather fullest knowledge into your working area.listen to all get useful advice but make decision on yoir own.

Senior Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 11 Oct 2020

I appeared for an interview in Apr 2020.

Interview Questionnaire

2 Questions

Q1. Same questions like how do you see yourself down the line 5 years.

Add your answer

Q2. Hobbies, Giving topic and need to speak for next 2 minutes.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The companies are hiring employees not machines correct. So the person taking interview should have conversation. I agree relating to process it is required but on the other hand some random conversation should also be initiated. And in this random conversation the interviewer should judge the candidate thought process and his ability to judge and go beyond the limits. And also please this is my personal request allow the candidates to ask questions on salary and other benefits because later it happens the candidate is not provided clear details and gets trapped. This create negative impact on the Companies image.

Technical Support Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 6 May 2019

I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. General information about my qualification

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Q2. Past work experience

Ans.

I have 2 years of experience in technical support for a software company.

Provided troubleshooting assistance to customers via phone and email
Resolved software issues and escalated complex problems to the appropriate team
Assisted in testing new software releases and providing feedback to the development team

Answered by AI

Add your answer

Q3. All the technical related questions like if you face any blue screen issues want you will trouble shoot

Add your answer

Q4. Priority P1P2 how will you set the priority of incident

Ans.

Priority of incident is set based on impact and urgency.

Assess the impact of the incident on the business or customer
Determine the urgency of the incident based on SLA and customer expectations
Assign P1 to incidents with high impact and urgency
Assign P2 to incidents with moderate impact and urgency
Communicate the priority to the customer and stakeholders

Answered by AI

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Interview Preparation Tips

Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: <1 week

Technical Support Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 4 May 2019

Interview Questionnaire

2 Questions

Q1. It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs.

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Q2. The next round was voice and accent round followed by one more HR round

Add your answer

Interview Preparation Tips

Round: Final HR round and typing cum apptitude online test.
Experience: This round tests our analytical skills and our typing speed as well
And lastly once we clear that one HR will discuss our Salary and if possible negotiate depending on our skills and interview performance.

IBM Interview FAQs

How many rounds are there in IBM Technical Support Associate interview?

IBM interview process usually has 2-3 rounds. The most common rounds in the IBM interview process are Technical, Aptitude Test and Group Discussion.

How to prepare for IBM Technical Support Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IBM. The most common topics and skills that interviewers at IBM expect are Customer Service, Infrastructure Support, Remote Infrastructure, Networking and Technical Support.

What are the top questions asked in IBM Technical Support Associate interview?

Some of the top questions asked at the IBM Technical Support Associate interview -

command to get ip address how to change wallpaper on wind...read more
Basics of computer, about how to reset password, internet connections ...read more
test my english and sounds of pronunciat...read more

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IBM Technical Support Associate Salary

based on 234 salaries

₹2 L/yr - ₹5.7 L/yr

6% less than the average Technical Support Associate Salary in India

View more details

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