IBM Technical Support Associate Interview Questions and Answers

Q1. About Application development in service now
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Aptitude test is very difficult and mostly asking coding related questions

Q1. Tell me about yourself
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Q2. Object oriented programming
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Q1. Strength and weakness
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Q2. Are you willing to work in rotational shift and ready to reallocate
Ans. 
Yes, I am willing to work in rotational shifts and ready to reallocate.
• I am flexible and adaptable to different work schedules.

• I understand the importance of being available when needed.

• I have previous experience working in rotational shifts.

• I am open to relocating for the right opportunity.
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Q1. Listen and speak kind of questions.
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Q2. Read and speak kind of questions.
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Q3. English grammar questions
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Q1. Tell me about yourself
Ans. 
I am a Technical Support Associate with experience in troubleshooting software and hardware issues.
• Experienced in providing technical assistance to customers via phone, email, and chat

• Proficient in diagnosing and resolving software and hardware problems

• Skilled in explaining technical concepts to non-technical individuals

• Familiar with various operating systems and software applications

• Strong problem-solving and communic
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Q2. Questions based on your answers
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Q3. Why you have choosen genpact for your career
Ans. 
I have chosen Genpact for my career because of its reputation as a leading global company in the field of technical support.
• Genpact has a strong track record of providing excellent technical support services to clients worldwide.

• The company offers a wide range of opportunities for career growth and development.

• Genpact has a collaborative and inclusive work culture that values teamwork and innovation.

• The company provide...read more
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Topic is given to speak for

Q1. Networking questions related to specific terms
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Q2. Concept of network topology
Ans. 
Network topology refers to the layout of a computer network and how different devices are connected.
• Network topology can be classified into different types such as bus, star, ring, mesh, and hybrid.

• Bus topology uses a single cable to connect all devices in a linear fashion.

• Star topology has all devices connected to a central hub or switch.

• Ring topology connects devices in a circular manner where each device is connecte...read more
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Q1. Tell me about yourself?
Ans. 
I am a Technical Support Associate with experience in troubleshooting software and hardware issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving software and hardware problems

• Skilled in explaining technical concepts to non-technical users

• Familiar with various operating systems and software applications

• Strong problem-solving and communication ski...read more
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Q2. Why do you want to work with Accenture?
Ans. 
I want to work with Accenture because of their reputation for innovation and global impact.
• Accenture is known for its cutting-edge technology solutions.

• They have a strong global presence and work with top companies across industries.

• Accenture offers diverse career opportunities and continuous learning and development programs.

• Their focus on sustainability and corporate social responsibility aligns with my values.

• I appr...read more
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Q1. What is Raid 0 and Raid 5?
Ans. 
Raid 0 and Raid 5 are two types of RAID (Redundant Array of Independent Disks) configurations used for data storage.
• Raid 0 stripes data across multiple disks for faster read/write speeds but has no redundancy.

• Raid 5 uses parity data to provide redundancy and fault tolerance, but has slower write speeds.

• Raid 0 is best for applications that require high performance, such as video editing.

• Raid 5 is best for applications t...read more
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Q2. Outlook related issues Troubleshooting.
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