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Accenture Technical Support Associate Interview Questions and Answers

Updated 13 Mar 2024

Accenture Technical Support Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

Interview Preparation Tips

Interview preparation tips for other job seekers - I interviewed for service now support role. Be perfect although your knowledge is restricted to small but the interviewer will go in depth

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Interview Preparation Tips

Topics to prepare for Accenture Technical Support Associate interview:
  • Technical Troubleshooting
Interview preparation tips for other job seekers - Just prepare well and you will clear the rounds easily

Technical Support Associate Interview Questions Asked at Other Companies

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
Q4. How to repair PST and how can you access mails in PST?
asked in Vedantu
Q5. What is DNS and how to change DNS IP address in windows and MAC c ... read more

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2017. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. This was done over phone. About few technical questions and how long I am going to stay in the company.
  • Q2. About the IP address
  • Q3. How to ping the IP address
  • Ans. 

    To ping an IP address, open command prompt and type 'ping' followed by the IP address.

    • Open command prompt

    • Type 'ping' followed by the IP address

    • Press enter

    • Wait for the response

    • Example: ping 192.168.1.1

  • Answered by AI

Interview Preparation Tips

Round: Self introduction
Experience: It is a person to person round. Where I was asked to speak about myself.

Round: Just a minute
Experience: I was asked about few topics randomly and I need to speak on it for at least 2 or 3 mins.
For eg. Speak about railways.

General Tips: It is easy to get thorough it. All you need to focus on your communication skills and knowledge about the computer over Internet.
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
College Name: Raghu institute of technology

Skills evaluated in this interview

I applied via Approached by Company and was interviewed in Sep 2017. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself?
  • Ans. 

    I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.

    • Experienced in providing technical support to customers over the phone and via email

    • Skilled in troubleshooting hardware and software issues

    • Excellent communication and problem-solving skills

    • Familiar with ticketing systems and remote desktop tools

    • Certified in ITIL Foundation

  • Answered by AI
  • Q2. Pronounce the words like , vision , treasure , measure , pleasure , asia etc
  • Q3. Speak on a topic " demonetization " for 5 minutes
  • Ans. 

    Demonetization refers to the act of stripping a currency unit of its status as legal tender.

    • Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.

    • It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.

    • Demonetization can have both positive and negative impacts on the economy, depending on its implementation...

  • Answered by AI
  • Q4. Tell us one thing that you want to change in yourself
  • Ans. 

    I want to improve my time management skills

    • Prioritize tasks based on importance and deadlines

    • Use tools like calendars and to-do lists to stay organized

    • Practice setting realistic goals and deadlines for myself

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Technical aptitude test , language aptitude test

General Tips: You just need good communication skills.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Self Introduction and Technical Knowledge about my work.
  • Q2. Situation Handling ability and Inter communication skills
  • Q3. Software skills and inter personal skills
  • Q4. Other aptitudes about the working environment

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your appearance and gather fullest knowledge into your working area.listen to all get useful advice but make decision on yoir own.

I appeared for an interview in Apr 2020.

Interview Questionnaire 

2 Questions

  • Q1. Same questions like how do you see yourself down the line 5 years.
  • Q2. Hobbies, Giving topic and need to speak for next 2 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - The companies are hiring employees not machines correct. So the person taking interview should have conversation. I agree relating to process it is required but on the other hand some random conversation should also be initiated. And in this random conversation the interviewer should judge the candidate thought process and his ability to judge and go beyond the limits. And also please this is my personal request allow the candidates to ask questions on salary and other benefits because later it happens the candidate is not provided clear details and gets trapped. This create negative impact on the Companies image.

I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. General information about my qualification
  • Q2. Past work experience
  • Ans. 

    I have 2 years of experience in technical support for a software company.

    • Provided troubleshooting assistance to customers via phone and email

    • Resolved software issues and escalated complex problems to the appropriate team

    • Assisted in testing new software releases and providing feedback to the development team

  • Answered by AI
  • Q3. All the technical related questions like if you face any blue screen issues want you will trouble shoot
  • Q4. Priority P1P2 how will you set the priority of incident
  • Ans. 

    Priority of incident is set based on impact and urgency.

    • Assess the impact of the incident on the business or customer

    • Determine the urgency of the incident based on SLA and customer expectations

    • Assign P1 to incidents with high impact and urgency

    • Assign P2 to incidents with moderate impact and urgency

    • Communicate the priority to the customer and stakeholders

  • Answered by AI

Interview Preparation Tips

Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: <1 week

Interview Questionnaire 

2 Questions

  • Q1. It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs.
  • Q2. The next round was voice and accent round followed by one more HR round

Interview Preparation Tips

Round: Final HR round and typing cum apptitude online test.
Experience: This round tests our analytical skills and our typing speed as well
And lastly once we clear that one HR will discuss our Salary and if possible negotiate depending on our skills and interview performance.

I appeared for an interview in Sep 2020.

Interview Questionnaire 

2 Questions

  • Q1. About my previous job experience
  • Q2. About the computer devices hardware service

Interview Preparation Tips

Interview preparation tips for other job seekers - Not so tuff. We need to have good communication
Contribute & help others!
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Accenture Interview FAQs

How many rounds are there in Accenture Technical Support Associate interview?
Accenture interview process usually has 1-2 rounds. The most common rounds in the Accenture interview process are Technical and HR.
How to prepare for Accenture Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Client Relationship, Service management, Consulting, Management and Technical Support.
What are the top questions asked in Accenture Technical Support Associate interview?

Some of the top questions asked at the Accenture Technical Support Associate interview -

  1. What is Raid 0 and Raid...read more
  2. Outlook related issues Troubleshooti...read more
  3. About Application development in service ...read more

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Accenture Technical Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Accenture Technical Support Associate Salary
based on 262 salaries
₹1.3 L/yr - ₹7 L/yr
22% more than the average Technical Support Associate Salary in India
View more details

Accenture Technical Support Associate Reviews and Ratings

based on 23 reviews

3.4/5

Rating in categories

3.1

Skill development

2.7

Work-life balance

3.4

Salary

3.2

Job security

3.0

Company culture

2.8

Promotions

2.8

Work satisfaction

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