Genpact Technical Support Associate Interview Questions and Answers

It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. About Application development in service now
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Topic- Mumbai , time - 2min

Q1. Command to get ip address how to change wallpaper on windows
Ans. 
To get IP address, use 'ipconfig' command. To change wallpaper on Windows, right-click on desktop, select 'Personalize', then choose a new wallpaper.
• To get IP address, open Command Prompt and type 'ipconfig'

• To change wallpaper on Windows, right-click on desktop

• Select 'Personalize' from the menu

• Choose a new wallpaper from the options
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Q1. Test my english and sounds of pronunciation
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Q1. About self , salary discussion , location details
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Q1. Basic questions just to check communication.
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Q2. Sometimes may ask to write about the given topic in paper.
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Q1. Why Tech Mahindra?
Ans. 
Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.
• Tech Mahindra has a strong reputation in the technology industry

• The company offers opportunities for professional growth and development

• Tech Mahindra values its employees and provides a supportive work environment
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Q2. Why chose this role?
Ans. 
I chose this role because of my passion for technology and helping others troubleshoot technical issues.
• Passion for technology and troubleshooting

• Enjoy helping others

• Opportunity for growth and learning in the tech field
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Q3. Maybe some technical questions like what is internet, wifi, or related to process they are selecting.
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Q1. Very easy need to type 35 wpm with 85% accuracy and they give many attempts, very easy
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Q1. Easy but 3 attempts will be given to clear it.
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Aptitude test is very difficult and mostly asking coding related questions

Q1. Tell me about yourself
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Q2. Object oriented programming
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Q1. Strength and weakness
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Q2. Are you willing to work in rotational shift and ready to reallocate
Ans. 
Yes, I am willing to work in rotational shifts and ready to reallocate.
• I am flexible and adaptable to different work schedules.

• I understand the importance of being available when needed.

• I have previous experience working in rotational shifts.

• I am open to relocating for the right opportunity.
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Q1. Tell me about yourself?
Ans. 
I am a Technical Support Associate with experience in troubleshooting software and hardware issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving software and hardware problems

• Skilled in explaining technical concepts to non-technical users

• Familiar with various operating systems and software applications

• Strong problem-solving and communication ski...read more
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Q2. Why do you want to work with Accenture?
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I want to work with Accenture because of their reputation for innovation and global impact.
• Accenture is known for its cutting-edge technology solutions.

• They have a strong global presence and work with top companies across industries.

• Accenture offers diverse career opportunities and continuous learning and development programs.

• Their focus on sustainability and corporate social responsibility aligns with my values.

• I appr...read more
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Q1. What is Raid 0 and Raid 5?
Ans. 
Raid 0 and Raid 5 are two types of RAID (Redundant Array of Independent Disks) configurations used for data storage.
• Raid 0 stripes data across multiple disks for faster read/write speeds but has no redundancy.

• Raid 5 uses parity data to provide redundancy and fault tolerance, but has slower write speeds.

• Raid 0 is best for applications that require high performance, such as video editing.

• Raid 5 is best for applications t...read more
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Q2. Outlook related issues Troubleshooting.
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