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FiveS Digital Customer Care Executive Interview Questions and Answers

Updated 23 Mar 2025

FiveS Digital Customer Care Executive Interview Experiences

5 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction of your self
  • Q2. Case based question
  • Q3. About the hobby
Round 3 - Versent 

(1 Question)

  • Q1. Communication skills and English

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and composed the interview is easy nut to crack just need good communication skills
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Why do you want to work in a BPO?
  • Ans. 

    I want to work in a BPO to enhance my communication skills, engage with diverse customers, and contribute to a dynamic team environment.

    • I enjoy interacting with people and believe that a BPO role will allow me to enhance my communication skills.

    • Working in a BPO provides exposure to diverse customer queries, which helps in developing problem-solving abilities.

    • I appreciate the fast-paced environment of a BPO, as it keeps...

  • Answered by AI
  • Q2. How many years are you willing to work?
  • Ans. 

    I am committed to a long-term career in customer care, aiming to grow and contribute positively to the organization.

    • I am looking for a stable position where I can grow over the next 3-5 years.

    • I believe in building relationships with customers and the company, which takes time.

    • For example, I want to develop my skills and possibly take on leadership roles in the future.

    • I am open to extending my tenure based on mutual gro

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do go there

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Walk-in and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About self, educational qualifications, prior work experience.
Round 3 - One-on-one 

(1 Question)

  • Q1. It is a client round for whichever process the hiring is for.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient, bold and confident. Always wear a smile on the face.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

That was good and I qualified there

Round 3 - Group Discussion 

GD was also I got selected nd topic was also great

Round 4 - HR 

(2 Questions)

  • Q1. HR round basically about salary discussion
  • Q2. Tell me about ur self in well proper english communication
  • Ans. I try my best for all the answers
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Where u go always try ur best and focus in ur English communication

FiveS Digital interview questions for designations

 Customer Care Associate

 (1)

 Customer Support Executive

 (5)

 Customer Service Executive

 (1)

 CS Executive

 (2)

 Sme Executive

 (1)

 Assistant Manager

 (2)

 Team Lead

 (2)

 Trainer

 (1)

Interview Questionnaire 

1 Question

  • Q1. Basic one just be confident you'll get hired!

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about you
  • Q2. Normal questions
  • Q3. All candidates select

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidant

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction ND they will ask you about your experience...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay positive whenever you give interview...They always ask you about yourself ND if you are experienced they will ask you about your past job experience....thats it.

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. Why you want to join our company?
  • Q3. You know about shiprocket? Or other processes?
  • Ans. 

    Yes, Shiprocket is a logistics platform for e-commerce businesses.

    • Shiprocket provides end-to-end logistics solutions for e-commerce businesses.

    • It offers features like automated shipping, order tracking, and COD services.

    • Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.

    • Other processes in customer care may include handling queries, complaints, and providing support to customers.

    • Cus...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always talk to english.

Interview Questionnaire 

1 Question

  • Q1. What is most important for interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Well confidence nd good communication skills are most helpful for interview

Interview Questionnaire 

1 Question

  • Q1. Tell me Something about your self and your family

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak your answer well confident.... that's it!

FiveS Digital Interview FAQs

How many rounds are there in FiveS Digital Customer Care Executive interview?
FiveS Digital interview process usually has 2-3 rounds. The most common rounds in the FiveS Digital interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for FiveS Digital Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FiveS Digital. The most common topics and skills that interviewers at FiveS Digital expect are Customer Service, CSE, Domestic BPO, Voice Process and CSR.
What are the top questions asked in FiveS Digital Customer Care Executive interview?

Some of the top questions asked at the FiveS Digital Customer Care Executive interview -

  1. It is a client round for whichever process the hiring is f...read more
  2. Tell me about ur self in well proper english communicat...read more
  3. Basic one just be confident you'll get hir...read more

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FiveS Digital Customer Care Executive Interview Process

based on 5 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
FiveS Digital Customer Care Executive Salary
based on 212 salaries
₹0.7 L/yr - ₹3.8 L/yr
26% less than the average Customer Care Executive Salary in India
View more details

FiveS Digital Customer Care Executive Reviews and Ratings

based on 50 reviews

2.7/5

Rating in categories

2.9

Skill development

2.6

Work-life balance

2.4

Salary

2.4

Job security

2.6

Company culture

2.3

Promotions

2.6

Work satisfaction

Explore 50 Reviews and Ratings
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