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Engaged Employer

FiveS Digital

Verified
3.4
based on 381 Reviews

Working at FiveS Digital

Company Summary

FiveS Digital specializes in digital transformation and customer experience solutions, employing local talent to enhance operational efficiency for diverse industries.

Overall Rating

3.4/5
based on 381 reviews
highly rated categories
8% below
industry average
highly rated categories
Critically rated for

Salary, Promotions, Job security

Work Policy
Work from office
Work from office
83% employees reported
Rotational Shift
Rotational Shift
49% employees reported
Flexible timing
Flexible timing
55% employees reported
No travel
No travel
74% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
3 employees reported
Professional degree assistance
Professional degree assistance
2 employees reported
Cafeteria
Cafeteria
2 employees reported
Health insurance
Health insurance
2 employees reported
View detailed benefits

About FiveS Digital

Founded in2009 (16 yrs old)
India Employee Count501-1k
Global Employee Count1k-5k
India HeadquartersUdaipur, India
Office Locations
Websitefivesdigital.com
Primary Industry
Other Industries

At FiveS, through our impact sourcing model, we follow digital first approach. We upskill and employ youths from smaller towns across India, while delivering solutions & services to our client partners. With 3000+ people at 7 delivery centres across India, and presence in Europe and Northern America, we have successfully delivered solutions across the verticals. With our digital transformation and Customer Experience solutions & Services, we enable our client partners to scale and serve their customers better. With the right blend of "Machine+ Human Intelligence", we bring onboard operational efficiency and elated experience. Our key clientele includes renowned names from BFSI, foodtech, EdTech, fintech, healthcare, ecommerce, and utility domains. We work with small, mid, large size businesses, and also start-ups, enabling them to build/scale/improve/optimise their business processes and serve the customers better. Our Capabilities • IPA/RPA: Our experts leverage industry leading platforms like Kofax, Automation Anywhere, Ui Path etc to connect, automate, accelerate, and optimize business processes across the functions. • Virtual Assistants: Our team delivers AI/ML powered custom chatbots and email bots that can integrate with multiple channels and business platforms. Complex queries are handled by our teams trained to deliver values via chat or email • Data Preparation: Our high-quality data preparation solutions & services fuels and maximises our clients AI/ML, computer vision & NLP efforts. With our platform & services offerings, we deliver data annotation, moderation, tagging, cataloging, wrangling and data enrichment. Our teams have expertise in any data form, be it text, image, audio, or video. • Contact centre: Our best-in-class contact centre solutions and services are perfect blend of telephony, I/AVRS, bots and human’s delivery exceptional customer services across the channels

Mission: To build a data & technology led company that transforms client's business processes, meeting their goal every single time. We do this inclusively by creating opportunities for women, differently abled & financially backward youth.
Vision: We will be the most reliable technology led business process management partner globally delivering impact sustainably.

FiveS Digital Ratings

based on 381 reviews

Overall Rating

3.4/5
How AmbitionBox ratings work?
5
136
4
66
3
46
2
29
1
104

Category Ratings

3.4

Skill development

3.3

Work-life balance

3.2

Company culture

3.2

Work satisfaction

3.0

Job security

3.0

Promotions

2.9

Salary

FiveS Digital is rated 3.4 out of 5 stars on AmbitionBox, based on 381 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at FiveS Digital
based on 357 reviews
3.6
Rated by 102 Women
Rated 3.5 for Skill development and 3.4 for Work-life balance
3.3
Rated by 255 Men
Rated 3.3 for Skill development and 3.2 for Work-life balance

Work Policy at FiveS Digital

based on 57 reviews in last 6 months
Work from office
83%
Hybrid
10%
Permanent work from home
7%

FiveS Digital Reviews

Top mentions in FiveS Digital Reviews

+ 5 more
HCLTech
A more secure future awaits you
Find your spark and supercharge your own potential

Compare FiveS Digital with Similar Companies

FiveS Digital
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Overall Rating
3.4/5
based on 381 reviews
3.6/5
based on 39.4k reviews
3.7/5
based on 90k reviews
3.7/5
based on 53.2k reviews
Highly Rated for
No highly rated category
Job security
Job security
Work-life balance
Job security
Critically Rated for
Salary
Job security
Promotions
Salary
Promotions
Work satisfaction
Promotions
Salary
Work satisfaction
Promotions
Salary
Primary Work Policy
Work from office
83% employees reported
Hybrid
86% employees reported
Work from office
81% employees reported
Hybrid
62% employees reported
Rating by Women Employees
3.6
Good
rated by 102 women
3.7
Good
rated by 11.8k women
3.8
Good
rated by 26.1k women
3.8
Good
rated by 15.2k women
Rating by Men Employees
3.3
Average
rated by 255 men
3.5
Good
rated by 25k men
3.6
Good
rated by 58.8k men
3.7
Good
rated by 35.5k men
Job security
3.0
Average
4.1
Good
4.5
Good
3.8
Good
View more

FiveS Digital Salaries

FiveS Digital salaries have received with an average score of 2.9 out of 5 by 381 employees.

Customer Care Executive

(209 salaries)
Unlock
₹0.7 L/yr - ₹3.1 L/yr

Team Lead

(64 salaries)
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₹1.5 L/yr - ₹4.5 L/yr

Customer Support Executive

(61 salaries)
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₹1 L/yr - ₹4 L/yr

Quality Analyst

(51 salaries)
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₹1 L/yr - ₹3.6 L/yr

Customer Service Executive

(36 salaries)
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₹1 L/yr - ₹4 L/yr

Data Entry Operator

(31 salaries)
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₹0.9 L/yr - ₹3 L/yr

Team Lead Operations

(29 salaries)
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₹1.1 L/yr - ₹4.1 L/yr

HR Executive

(17 salaries)
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₹1.8 L/yr - ₹3.2 L/yr

CCE

(14 salaries)
Unlock
₹1 L/yr - ₹2.2 L/yr

Senior Team Leader

(13 salaries)
Unlock
₹2.4 L/yr - ₹5 L/yr

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FiveS Digital FAQs

When was FiveS Digital founded?
FiveS Digital was founded in 2009. The company has been operating for 16 years primarily in the BPO sector.
Where is the FiveS Digital headquarters located?
FiveS Digital is headquartered in Udaipur. It operates in 7 cities such as Udaipur, Jamshedpur, Hubli, Bhopal, Bangalore / Bengaluru. To explore all the office locations, visit FiveS Digital locations.
How many employees does FiveS Digital have in India?
FiveS Digital currently has more than 500+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in FiveS Digital based on the number of reviews submitted on AmbitionBox.
Does FiveS Digital have good work-life balance?
FiveS Digital has a work-life balance rating of 3.3 out of 5 based on 300+ employee reviews on AmbitionBox. 47% employees rated FiveS Digital 3 or below, while 53% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read FiveS Digital work-life balance reviews for more details
Is FiveS Digital good for career growth?
Career growth at FiveS Digital is rated as moderate, with a promotions and appraisal rating of 3.0. 47% employees rated FiveS Digital 3 or below, while 53% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading FiveS Digital promotions/appraisals reviews for more detailed insights.
What are the cons of working in FiveS Digital?
Working at FiveS Digital does have some drawbacks that potential employees should consider. The company is poorly rated for salary & benefits, promotions / appraisal and job security, based on 300+ employee reviews on AmbitionBox.
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