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FiveS Digital Customer Support Executive Interview Questions and Answers
FiveS Digital Customer Support Executive Interview Experiences
5 interviews found
(1 Question)
- Q1. Introduce yourself
- Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
Selected
I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Communication test
(2 Questions)
- Q1. How do you handle the customers
- Ans.
I handle customers with empathy, active listening, and problem-solving skills.
Listen actively to understand the customer's issue
Show empathy and understanding towards the customer's situation
Provide clear and concise solutions to their problems
Follow up to ensure the issue is resolved to their satisfaction
- Q2. Be polite in every situation and try to explain
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself
- Q2. Your salary expectation & what kind of experience do you hold in bpo sector
Interview Preparation Tips
I applied via Instahyre and was interviewed before Apr 2023. There was 1 interview round.
(3 Questions)
- Q1. Why should I hire you
- Q2. Introduce yourself
- Q3. How to handle angry customer
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it's not your fault
Offer solutions to resolve the issue and make the customer happy
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
FiveS Digital interview questions for designations
Selected
I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Q2. Tell me about the city in any random language like English, Hindi or kannada
- Ans.
Bangalore is a vibrant city known for its pleasant weather, IT industry, and diverse culture.
Bangalore is also known as the Silicon Valley of India due to its thriving IT industry.
The city is famous for its pleasant weather throughout the year.
Bangalore is a melting pot of cultures, with people from all over India living and working here.
The city is home to numerous parks, museums, and historical landmarks.
Kannada is t...
(2 Questions)
- Q1. An automated sound AI recites some English sentences and you need to repeat after that and show you're listening and understanding skills in English
- Q2. Repeat as i Say
(1 Question)
- Q1. Interview with the client in operation of the company and checks you're verbal and written skills that's it.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.
(2 Questions)
- Q1. Tel about ur self
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tel aboutfamily
- Ans.
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
Family provides emotional support and love.
Family members share common values and traditions.
Family can include parents, siblings, grandparents, aunts, uncles, and cousins.
Family dynamics can vary greatly depending on cultural norms and individual relationships.
(10 Questions)
- Q1. Why do you want to work at this company
- Ans. Make the role great fit for me and I love customer support
- Q2. Why do you want this job
- Ans. I saw the social media I have always loved how you have people in different departments interact users
- Q3. What are you greatest strength
- Ans. Working hard work and where everything is new and consanlty growing
- Q4. Why should hiring you
- Ans. This company famous for India greatest think
- Q5. What are you leaving current job
- Q6. What is ur current salary
- Q7. How do u like one
- Q8. What intrested mean
- Ans.
Interest means something that arouses curiosity or concern.
Interest can refer to a topic or subject that someone finds fascinating or engaging.
It can also refer to the feeling of wanting to know more about something.
In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.
Showing genuine interest in helping customers can improve customer satisfaction and loyal
- Q9. How explain company
- Q10. What Experience
(7 Questions)
- Q1. What can you expect an interview with tcs
- Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
- Q2. Behaviour interview questions
- Q3. Tell me about time you faced a challenging situation at work how to handling
- Q4. Different types of interview
- Q5. Technical and behavioral
- Q6. Hr interview questions
- Ans. Hobbies experience family background weakness strength
- Q7. Asking skills u
- Ans. Post graduate diploma in computer application s
I don't know this coding test because I have completed my studies b.com computers
I don't know because I have studied commerce
Group discussion is mean important
I don't know coding test
(2 Questions)
- Q1. Why Experience job
- Q2. What Weakness u
- Ans. Easy attracted people and trust everyone
(3 Questions)
- Q1. Skills experience
- Q2. Strength asked u
- Q3. Family also working hard
I don't know assignment
No this answer because I have complete my graduation b.com
(1 Question)
- Q1. Tell me About Yourself
How to collect data for free?
I applied via LinkedIn and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction about my self
- Ans. I explained everything about me and professional career
- Q2. Hr asked me to take a mock call of my previous company in different languages
- Ans. I did everything in every languages
Everything was a general knowledge questions but these peoples want a twisted answer not a correct answer
Interview Preparation Tips
(2 Questions)
- Q1. What is Social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...
- Q2. About native places?good thing or bad thing
Customer Support Executive Interview Questions & Answers
Credence Resource Management
Anonymous
posted on 9 May 2023
Verbal, Numeric & Logical questions
(1 Question)
- Q1. 1. All the Basic questions about he wants to know about me. 2. He check your Communication & Confidence level. 3. Where want to invest your first salary ? 4. How did you feel when you become a highest posi...
(1 Question)
- Q1. 1. They check our Expressions 2. They check our dressing scense 3. They notice How and What r we answer to any type of question. 4. They want short & uniqe answers 5. They also check our body language or b...
Interview Preparation Tips
2. Treat everyone as meet as your interviewer.
3. Create a strong first impression.
4. Be ready for the small talk.
5. Be on message from the outset.
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based on 16 reviews
Rating in categories
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Customer Care Executive
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Team Lead
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salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
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Customer Support Executive
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salaries
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51
salaries
| ₹1 L/yr - ₹3.6 L/yr |
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Customer Service Executive
35
salaries
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