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FiveS Digital Assistant Manager Interview Questions and Answers
FiveS Digital Assistant Manager Interview Experiences
2 interviews found
Anonymous
I applied via Approached by Company and was interviewed in Mar 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Work experience which the candidate have
- Q2. Suitable operation interview timings
(2 Questions)
- Q1. What was job role in the last company
- Q2. Situation based questions
(2 Questions)
- Q1. Situation based questions by client
- Q2. Customer experience improvement plan
- Ans.
To improve customer experience, we will focus on personalization, communication, and convenience.
Implement a loyalty program to reward frequent customers
Train staff to actively listen to customer feedback and address concerns
Offer multiple channels for communication, such as phone, email, and social media
Provide convenient options like online ordering and curbside pickup
Regularly gather and analyze customer data to ide
Interview Preparation Tips
I applied via Company Website and was interviewed in Mar 2022. There were 2 interview rounds.
(1 Question)
- Q1. Experience and about bpo Terminology
Interview Preparation Tips
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Selected
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
Aptitude Test - 40 Minutes
(2 Questions)
- Q1. Operations Management
- Q2. Quality Management
Selected
I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Regarding Basic KRA of Assistant Manager
- Q2. Attrition shrinkage
(2 Questions)
- Q1. Bussines P&L & conversion
- Q2. Mode of dialer mechanism of dialer
- Ans.
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.
Preview dialing: Agents review information about the contact before deciding to make the call.
Manual dialing: Agents manually dial each number without any automation.
Progress...
(2 Questions)
- Q1. What are the KRA in your process
- Ans.
Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.
Sales targets: Achieving monthly revenue goals through effective sales strategies.
Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.
Team performance: Monitoring and improving the performance of team members through training and feedback.
Operatio...
- Q2. What is your KPI
- Ans.
My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.
Increasing sales revenue by implementing new marketing strategies
Improving customer satisfaction to drive repeat business
Monitoring and analyzing sales data to identify trends and opportunities
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Regarding Basic KRA of Assistant Manager
- Q2. Attrition shrinkage
(2 Questions)
- Q1. Bussines P&L & conversion
- Q2. Mode of dialer mechanism of dialer
- Ans.
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.
Preview dialing: Agents review information about the contact before deciding to make the call.
Manual dialing: Agents manually dial each number without any automation.
Progress...
hemanth yadav
Selected
I applied via Approached by Company and was interviewed in Jul 2023. There were 3 interview rounds.
The aptitude test at Resource Pro is just like any other aptitude test out there, just refer to any online aptitude tests for practice.
(2 Questions)
- Q1. Manager had clear expectations about what was he looking for. Interview process is elegant. Try to be prepared with BPO operations, Analytical and Business planning.
- Q2. Learn about capacity planning, Quality analysis, Escalation handling and time management.
Interview Preparation Tips
Aptitude and Personality Assessment
(2 Questions)
- Q1. How are you doing SLA Management
- Q2. What are your strengths and weakness
(2 Questions)
- Q1. What is your Expected salary
- Q2. What is your notice period
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.
Aptitude and Psychometric Test
Procedure Writing To be submitted
(3 Questions)
- Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
- Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
- Ans.
I had a disagreement with my supervisor regarding a project deadline.
Clearly communicated my concerns and reasons for needing more time
Listened to my supervisor's perspective and tried to understand their expectations
Suggested alternative solutions to meet the deadline without compromising quality
Reached a compromise by adjusting the timeline and reallocating resources
Maintained open communication throughout the proces
- Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
- Ans.
I have addressed the issue by identifying the root cause and providing necessary training and support.
Conducted a performance review to identify the root cause of the issue
Provided additional training and coaching to improve skills and knowledge
Set clear expectations and goals for improvement
Monitored progress and provided ongoing feedback and support
Implemented a performance improvement plan if necessary
Interview Preparation Tips
Prepare about all kind of day to day situation in Operation.
I applied via Referral and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Behavioral Questions like leadership, stakeholder management etc
Interview Preparation Tips
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FiveS Digital Assistant Manager Reviews and Ratings
based on 10 reviews
Rating in categories
|
Customer Care Executive
206
salaries
|  ₹0.7 L/yr - ₹3 L/yr |
|
Team Lead
64
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
|
Customer Support Executive
60
salaries
| ₹1 L/yr - ₹4 L/yr |
|
Quality Analyst
51
salaries
| ₹1 L/yr - ₹3.6 L/yr |
|
Customer Service Executive
35
salaries
| ₹0.9 L/yr - ₹4 L/yr |
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