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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Customer Support Interview Questions and Answers for Freshers

Updated 27 Jun 2024

Firstsource Solutions Customer Support Interview Experiences for Freshers

1 interview found

Customer Support Interview Questions & Answers

user image Anonymous

posted on 27 Jun 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self intro some written test
    • Add your answer
  • Q2. Simply they about about previous experience
    • Add your answer

Customer Support Jobs at Firstsource Solutions

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Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Customer Support Interview Questions & Answers

iEnergizer user image Anonymous

posted on 26 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Shared your job experience
    • Add your answer
  • Q3. Expected salary
    • Add your answer
  • Q4. Strength and weakness
    • Add your answer
  • Q5. Hobbies and share the process name
    • Add your answer
Round 2 - Assignment 

Versant very easily cleared

Interview Preparation Tips

Interview preparation tips for other job seekers - Very nice company and nice hr mrs Anjali

Customer Support Interview Questions & Answers

WNS user image Anonymous

posted on 12 Dec 2021

I applied via Recruitment Consultant and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is e commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services online.

    • Online transactions

    • Electronic payments

    • Virtual storefronts

    • Examples: Amazon, eBay, Shopify

    • 24/7 availability

    • Global reach

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I want telephonic interview

Customer Support Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 24 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Typing test and english grammar evaluation

Round 3 - One-on-one 

(1 Question)

  • Q1. 1-on-1 with the regarding Team Leader
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support interview:
  • Excel
  • Typing Speed
  • English Language
Interview preparation tips for other job seekers - It is nothing to worry about; they are very polite and friendly

Customer Support Interview Questions & Answers

iEnergizer user image Anonymous

posted on 8 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated customer support professional with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer support

    • Skilled in resolving customer issues

    • Strong focus on providing excellent service

    • Answered by AI
    Add your answer
  • Q2. About job and responsibilities
    • Add your answer

Customer Support Interview Questions & Answers

Conneqt Business Solutions user image Sangeeth Andrea

posted on 7 Feb 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introducing about self
    • Add your answer
  • Q2. About fast typeing
    • Add your answer

Associate Interview Questions & Answers

WNS user image Anonymous

posted on 6 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How will you resolve conflict ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while soft skills are important.

Senior Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 1 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Can you take the pressure of work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's. A great place to work as in individual

Senior Associate Interview Questions & Answers

WNS user image Anonymous

posted on 6 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction bout self, work experience, process knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing skills and confident,and make sure to describe your previous role clearly

Senior Associate Interview Questions & Answers

iEnergizer user image Anonymous

posted on 15 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. You need to introduce yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is good for freshers who wants to start their career.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Support interview for freshers?
Firstsource Solutions interview process for freshers usually has 1 rounds. The most common rounds in the Firstsource Solutions interview process for freshers are One-on-one Round.
How to prepare for Firstsource Solutions Customer Support interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are customer support, International Voice Process, Customer Service, Communication Skills and bpo.

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Firstsource Solutions Customer Support Interview Process for Freshers

based on 1 interview

Interview experience

3
  
Average
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Customer Support Jobs at Firstsource Solutions
Hiring For Customer support - Firstsource

Bangalore / Bengaluru

1-4 Yrs

₹ 0.5-3 LPA

Customer Support - Voice Process

Gurgaon / Gurugram

0-4 Yrs

₹ 3-4.5 LPA

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Firstsource Solutions Salaries in India
Senior Analyst
2.2k salaries
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₹2 L/yr - ₹7.7 L/yr

Analyst
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Customer Service Associate
1.1k salaries
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₹0.9 L/yr - ₹5 L/yr

Associate
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₹1.5 L/yr - ₹5.2 L/yr

Senior Associate
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₹1 L/yr - ₹7.7 L/yr

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