Firstsource Solutions Claims Manager Interview Questions and Answers

Q1. Introduction and Overall Experience
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Q1. JOB Profile and KPI's
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Q2. Key Performance Indicators
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Shrinkage Attrition Calculation

Q1. Client Round Management Skills
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Q1. People management , operations matrix , R&P parameter .
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Q2. Scenarios based questions.
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Q1. Overcoming the unbalanced ways of handleing team
Ans. 
To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Q1. What do you mean by Root cause analysis, SAP entry of accounts payable
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Root cause analysis is a problem-solving technique to identify the underlying cause of an issue. SAP entry of accounts payable is the process of recording and managing the company's financial obligations.
• Root cause analysis involves identifying the problem, gathering data, analyzing the data, identifying the root cause, and implementing a solution.

• SAP entry of accounts payable involves recording and managing the compan...read more
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Q2. Questions related to team handling skills
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Q1. Can you provide a brief overview of your previous experience?
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I have over 5 years of experience in retail management, leading teams to achieve sales targets and providing excellent customer service.
• Managed a team of 15 sales associates at XYZ Retail Store

• Exceeded sales targets by 20% in Q3 of 2020

• Implemented new customer service training program resulting in 95% customer satisfaction rate
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Q2. Team size
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Q1. What is the detailed job description and can you provide scenario-based questions related to it?
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Q2. Questions about roles and responsibility
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English writing communication and listing

Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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