Claims Executive
10+ Claims Executive Interview Questions and Answers
Q1. Procedure how you do Survey ?? If there is scratch on headlight but insured demanding then what will you do and damages are relvant with cause of loss.
The survey procedure involves assessing damages and determining their relevance to the cause of loss.
Conduct a thorough inspection of the damaged headlight
Document the scratch and its location
Review the policy terms and conditions to understand coverage
Assess the cause of loss and determine if the scratch is relevant
Consider any applicable deductibles or exclusions
Communicate with the insured to explain the findings and decision
Provide options for repair or replacement if nec...read more
Q2. Types of engines,which is better diesel or petrol,reson .basic components in car
Diesel engines are more fuel-efficient and have higher torque, while petrol engines are smoother and quieter.
Diesel engines are more suitable for heavy-duty vehicles and long-distance driving.
Petrol engines are better for city driving and shorter distances.
Basic components in a car include engine, transmission, suspension, brakes, and steering.
Other components include fuel system, exhaust system, electrical system, and cooling system.
Q3. What is the difference cash less or zipser
Cashless and Zipser are two different methods of payment for insurance claims.
Cashless refers to a payment method where the insured does not have to pay upfront and the insurance company settles the bill directly with the service provider.
Zipser, on the other hand, is not a commonly known term in the insurance industry. It might be a misspelling or a specific term used in a particular context.
Without further information, it is difficult to provide a detailed comparison betwee...read more
Q4. what you know about insurance in specificaly about health insurance
Health insurance covers medical expenses incurred by the policyholder.
Health insurance provides financial protection against medical expenses.
It covers expenses related to hospitalization, surgery, and medical treatments.
Premiums are paid by the policyholder to the insurance company.
The policyholder can choose from different types of health insurance plans, such as HMO, PPO, and POS.
The policy may have deductibles, copayments, and coinsurance.
The Affordable Care Act (ACA) man...read more
Q5. What you know about processs of reimbursement
Reimbursement process involves submitting claims for payment of services or expenses incurred.
Reimbursement process starts with submitting a claim form with necessary documentation.
The claim is then reviewed by the insurance company or employer to determine eligibility.
Once approved, the reimbursement is processed and payment is issued to the claimant.
Examples of reimbursement include medical expenses, travel expenses, and work-related expenses.
Q6. Experience in automobiles because I done diploma in Automobiles
I have a diploma in Automobiles and have gained experience through internships and personal projects.
I have completed a diploma in Automobiles which has given me a strong foundation in the field.
I have gained practical experience through internships at automobile companies.
I have also worked on personal projects such as restoring a vintage car.
I keep myself updated with the latest developments in the automobile industry through reading and attending workshops.
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Q7. what are motor add-on covers?
Motor add-on covers are additional insurance options that provide extra protection for vehicles.
Motor add-on covers are optional insurance policies that can be added to a basic motor insurance policy.
These covers provide additional protection and benefits beyond the standard coverage.
Examples of motor add-on covers include zero depreciation cover, engine protection cover, roadside assistance cover, etc.
Zero depreciation cover ensures that the insured receives the full claim a...read more
Q8. Explain the member cashless claim mandatory documents?
Member cashless claim mandatory documents include ID proof, policy card, and hospital pre-authorization form.
ID proof (such as Aadhar card, passport, or driver's license)
Policy card issued by the insurance company
Hospital pre-authorization form filled and signed by the treating doctor
Any other relevant medical documents like diagnostic reports or prescriptions
Claims Executive Jobs
Q9. What is the process in claim
The claim process involves several steps to assess and settle insurance claims.
1. Notification: The insured party notifies the insurance company about the claim.
2. Documentation: The insured provides all necessary documents and information related to the claim.
3. Investigation: The insurance company investigates the claim to determine its validity and coverage.
4. Evaluation: The claim is evaluated based on policy terms, coverage limits, and applicable deductibles.
5. Settlemen...read more
Q10. How any types in claims?
There are several types of claims including property, liability, auto, health, and workers' compensation.
Property claims involve damage to physical property such as homes or vehicles.
Liability claims involve someone being held responsible for causing harm or injury to another person.
Auto claims involve damage to vehicles and injuries sustained in car accidents.
Health claims involve medical expenses and treatments covered by insurance.
Workers' compensation claims involve injur...read more
Q11. what is insurance claim ?
An insurance claim is a formal request made by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event.
A claim is typically submitted by the policyholder or their representative to the insurance company.
The insurance company then investigates the claim to determine the validity and extent of coverage.
If the claim is approved, the insurance company will provide compensation or benefits to the policyholder as outlined in the policy...read more
Q12. What's cashless claim
Cashless claim is a process where the insured does not have to pay for medical expenses upfront, as the insurance company directly settles the bill with the healthcare provider.
Insured can avail medical treatment without paying upfront
Insurance company directly settles the bill with healthcare provider
Usually applicable for network hospitals
Requires pre-authorization from the insurance company
Q13. Explain customer service need ?
Customer service is essential for addressing customer needs, resolving issues, and building loyalty.
Customer service is important for addressing customer inquiries and concerns in a timely and efficient manner.
It helps in resolving issues and complaints to ensure customer satisfaction and retention.
Good customer service can lead to repeat business and positive word-of-mouth referrals.
It plays a key role in building customer loyalty and trust in the company.
Providing excellent...read more
Q14. What is claims in insurance
Claims in insurance refer to requests made by policyholders to receive compensation for covered losses or damages.
Claims involve the process of investigating, evaluating, and settling insurance claims.
Policyholders submit claims to their insurance company after experiencing a covered loss or damage.
Insurance adjusters assess the validity of the claim and determine the amount of compensation to be paid.
Claims can be related to various types of insurance such as auto, home, hea...read more
Q15. parts of vehicle
Various parts of a vehicle include engine, transmission, brakes, tires, and suspension.
Engine
Transmission
Brakes
Tires
Suspension
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