Epicenter Technologies Non Voice Customer Service Executive Interview Questions and Answers for Experienced

Q1. How your interaction will be between the customers based on the typical situations
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Q2. Find out the error in the sentences based on grammar
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Identify and correct grammar errors in sentences
• Subject-verb agreement: The verb must agree with the subject in number and person.

• Punctuation: Ensure correct usage of commas, periods, and other punctuation marks.

• Word usage: Check for correct word choice and usage in the sentence.

• Sentence structure: Ensure that the sentence is structured correctly and makes sense.

• Tense consistency: Maintain consistency in the tense used
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Q1. Significance of cultural diversity
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Q2. What you would prefer ? a) Writing b) Typing
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Q1. Why did you leave your previous company?
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Q2. What was your role and responsibilities in your previous company?
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Q1. Self introduction
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Q1. Why you quit previous job
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You have to speak on a given topic for cauple of minute

Numerical reasoning and verbal reasoning

Problem solving and communication skills

Q1. Why should we hire u
Ans. 
I am a highly motivated and skilled candidate with relevant experience and a strong work ethic.
• I have a proven track record of success in my previous roles.

• I possess excellent communication and problem-solving skills.

• I am a quick learner and adapt easily to new technologies and processes.

• I am a team player and work well in collaborative environments.

• I am highly organized and able to manage multiple tasks efficiently.

• I ...read more
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Q2. Tell me about u r self
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I am a dedicated and motivated individual with a strong background in customer service and problem-solving skills.
• Customer service-oriented

• Strong problem-solving skills

• Motivated and dedicated

• Excellent communication skills

• Ability to work well in a team

• Adaptable and quick learner
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Q3. What's the package u need
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I am looking for a competitive package that aligns with my skills and experience.
• I am open to discussing the package based on the job requirements and market standards.

• I have a proven track record in my previous roles and believe I deserve a fair compensation.

• I am looking for a package that includes benefits such as health insurance, paid time off, and retirement plans.

• I am willing to negotiate and consider other facto...read more
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Q1. Self introduction
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Verscent round were we have to listen to a words and do.

Q1. Self introduction and spoke about work roll difference between what is BPO and call centre.
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Q2. Self introduction Difference between BPO and call centre Work experience
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Q1. Self introduction about u
Ans. 
I am a dedicated and enthusiastic individual with strong communication skills and a passion for customer service.
• I have a Bachelor's degree in Business Administration.

• I have worked in the customer service industry for 3 years, handling various customer inquiries and resolving issues.

• I am proficient in using CRM software and have a strong attention to detail.

• I have received multiple awards for my exceptional customer se...read more
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Q2. Y u r rushing to get job in this company
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I am rushing to get a job in this company because of its excellent reputation and growth opportunities.
• The company has a strong reputation in the industry.

• There are ample growth opportunities within the company.

• I believe my skills and experience align well with the company's requirements.

• I am excited about the company's mission and values.

• I have heard positive feedback from current or former employees.
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Q3. U have any idea about BPO..?
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BPO stands for Business Process Outsourcing. It involves contracting specific business operations to a third-party service provider.
• BPO is a strategic decision made by companies to focus on core competencies while outsourcing non-core activities.

• It includes various processes like customer support, technical support, data entry, telemarketing, and back-office operations.

• BPO services can be provided onshore, nearshore, o...read more
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