Ebixcash Global Services Customer Service Representative Interview Questions and Answers

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Q1. Are you okay with variable shifts and working on weekends
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Q2. Can you handle a target-oriented work environment
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Grammar check. Repeat the sentence that I heard. Basic English exam.

Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Tell me about yourself
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Q2. What is your strength
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Q1. Basic introduction and JAM
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Q2. Depends on individual
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Basic case studies of process to test skills

Q1. Focused on individual speaking and hobbies, future goals etx
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Q1. They asked basic your information
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Q1. Tell me about yourself
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Q2. What do you do for leisure
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Q3. Hobbies and interests
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Q1. If amenable to work onsite and on a shifting schedule
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Q2. What is customer service representative do?
Ans. 
Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.
• Assist customers with inquiries, complaints, and issues

• Provide information about products or services

• Resolve customer concerns and escalate issues if necessary

• Maintain customer records and follow up on customer interactions

• Ensure customer satisfaction and retention
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Q3. Any idea about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
• BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more

• Outsourcing to BPO companies can help businesses save costs and focus on core activities

• Examples of BPO companies include Teleperformance, Convergys, and Accenture
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Q4. Strengths and weaknesses
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Q5. What is your edge among other applicants
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Q6. Why do you applied in BPO
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Q1. Tell me about yourself
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You will reasoning, English test

Q1. What makes you suitable for this role
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Q2. What changes can you bring
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Q3. Are you flexible for work
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